Microsoft Teams collaboration tools
Unlock Your Path to Success with VOSS
Manage your Microsoft collaboration and productivity technology, with VOSS
The VOSS digital workplace management suite will help you significantly improve your service delivery for Microsoft Teams solutions in your environment.
Our comprehensive suite of tools, designed in partnership with Microsoft, simplifies the management of Teams collaboration and communication. From streamlining transitions to Microsoft Teams Phone to enabling self-service for local administrators, VOSS empowers your organization with zero-touch provisioning workflows, enhanced employee experience visibility, and powerful analytics. With a single, intuitive platform tailored to your business needs, you’ll enjoy advanced number management, automation of multi-step processes, real-time insights, and the ability to troubleshoot across your network. Whether consolidating older telephony systems or optimizing user onboarding, VOSS offers the control, flexibility, and efficiency to ensure your Teams environment thrives.
The VOSS suite will help you deliver across the Microsoft collaboration and productivity portfolio:
Microsoft Entra ID
(Azure)
Microsoft Teams
(including Phone)
Microsoft Exchange Online
Microsoft Productivity Apps
Microsoft Related Infrastructure
(including SBCs)
Discover the cost of downtime and how to stop it before it starts
Created by EnableUC, the Trouble Ticket Tamer is a simple yet powerful web-based tool designed to help IT leaders uncover the true value of proactive monitoring. With just four quick inputs—
- Number of Teams users
- Number of employees
- Current Teams support tickets per year
- Annual revenue
—you’ll instantly visualize:
- How many support tickets you could reduce
- The financial savings from fewer outages
It’s fast, intuitive, and an amazing way to jumpstart conversations about proactive monitoring and building a resilient digital workplace. Don’t wait—discover the potential for smarter IT management today. Try it now! 👉
Why proactive monitoring matters
Proactive monitoring revolutionizes IT operations, empowering your team to stay ahead and keep your organization running smoothly:
Detect issues before they happen: Identify and resolve network or configuration problems early, preventing disruptions to workflows.
Communicate swiftly: Maintain productivity even during external outages by keeping your teams informed and connected.
React with precision: Tackle hardware or software conflicts quickly, minimizing downtime and ensuring seamless operations.
The financial impact is monumental—organizations with 1,000 Teams users can save hundreds of thousands of dollars annually, while those with 10,000+ users could unlock savings in the millions.
Take charge of your Teams environment today! Contact VOSS to explore the potential savings and create a customized plan to optimize your business. Let’s make your IT smarter, faster, and more efficient!
Trouble Ticket Tamer
Simply enter your data and see how much you could be saving!
| Category | Without Proactive Monitoring | With Proactive Monitoring | Savings |
|---|
Model Development
Input for the detailed model that the Trouble Ticket Tamer is based on leveraged collective expertise of EnableUC, discussions with IT professionals responsible for managing Teams environments, and Microsoft MVPs (most valuable professionals), along with online research.
Sources of Teams Outages and Service Degradation
While creating the detailed model Trouble Ticket Tamer is based on, we identified 11 issue categories that can lead to Teams outages or degraded service. Each has a likelihood, impact scope, and potential for mitigation through proactive monitoring. We rated each category using our expertise, input from IT professionals and Microsoft MVPs, and online research.
| Source | Description | Availability | Disruption % | Impact Scope |
|---|---|---|---|---|
| Core services issues | The Teams service itself is covered by three different SLAs (Dec 1, 2024) 99.9% for chat and meetings, 99.999% for PSTN calls, auto attendants, and call queues, 99.9% “good” voice quality (VoIP or PSTN) | 99.99% | 0.01% | Broad |
| Supporting service issues | Even if Teams is “up”, occasionally supporting services, such as Active Directory (aka Entra) or MFA (multi-factor authentication) can prevent users from accessing Teams. | 99.99% | 0.01% | Broad |
| Hardware issues | Occasionally individual users experience hardware issues; these could be related to their laptop, headset, or external camera. | 99.99% | 0.01% | Individual |
| Software issues | More often other software running on a user’s laptop cause issues with Teams, either because CPU or memory resources are overloaded or because a video device is “in use” by another application. Pending Windows updates can also cause issues. | 99.95% | 0.05% | Individual |
| Human error causing configuration issue | Typically a misconfiguration, e.g. firewall rule, expired certificate. | 99.90% | 0.10% | Location (or Broad) |
| Network issues | Remote users may experience issues with their Internet provider. Occasionally office-based networks, especially WiFi may encounter problems. | 99.70% | 0.30% | Varies |
| Security issues | Cybersecurity issue - could impact entire org; disruption for security/Comms/PR because of this incident. | 99.90% | 0.10% | Location (or Broad) |
| Loss of power | Power disruptions due to scheduled maintenance or outages. | 99.90% | 0.10% | Varies |
| Physical infrastructure damage | Occasionally an office may be inaccessible due to construction, events, or accidents. | 99.98% | 0.02% | Location |
| Weather issues | Inability to physically access specific site. The United States has seen a 67% increase in major power outages from weather-related events since 2000. In 2023, the U.S. experienced 28 separate weather and climate disasters, resulting in $92 billion in damages. | 99.90% | 0.10% | Location |
| End-user error/issues | Primarily productivity degradation due to user training "blindspots"; no tickets because users don’t realize inefficiency. | 99% | 1.00% | Individual |
Mitigation Strategies
Based on our research, our model uses the following default values:
| Source | Primary Strategy | Secondary Strategy | Issues Avoided w/ Monitoring |
|---|---|---|---|
| Core services issues | Detect and communicate | 75% | |
| Supporting service issues | Detect and communicate | 75% | |
| Hardware issues | React efficiently | Detect and communicate | 5% |
| Software issues | React efficiently | Detect and communicate | 5% |
| Human error (config) | Detect and correct | Detect and communicate | 75% |
| Network issues | Detect and correct | Detect and communicate | 90% |
| Security issues | Detect and communicate | 50% | |
| Loss of power | Detect and communicate | 75% | |
| Physical damage | Detect and communicate | 80% | |
| Weather issues | Detect and communicate | 90% | |
| End-user error/issues* | Training | On-going training | 0% |
Mitigation Approaches
Detect and Correct: Synthetic transactions, utilized as part of proactive monitoring, can notify IT teams of potential issues before they impact end users. For instance, a misconfiguration that leads to an outage outside regular business hours may be identified in advance, allowing IT to diagnose and resolve the problem prior to the next work cycle.
Detect and Communicate: Proactive monitoring may also highlight widespread or location-specific incidents. While some challenges may fall outside IT's direct control, timely communication and suggested alternatives are essential. For example, rescheduling meetings if Teams is unavailable, leveraging alternative platforms such as Zoom or Webex (which many large organizations retain for such contingencies), or recommending temporary remote work arrangements can help mitigate disruption.
To maximize the effectiveness of mitigation strategies, preparatory measures should be undertaken. This includes user training on backup solutions (e.g., ensuring all personnel understand how to use mobile hotspots if their primary network is affected) and drafting preemptive communications for anticipated scenarios such as office closures resulting from weather, power outages, or physical infrastructure failures.
React Efficiently: Certain issues—primarily those related to individual hardware or software—may be challenging to avert entirely. The focus here should be rapid resolution, supported by advance planning such as maintaining an inventory of spare devices and components, as well as implementing proven processes for replacing hardware while safeguarding data and configurations. Organizations may also provide loaner laptops to maintain productivity while permanent replacements are arranged.
A solution to these problems
Elevate your Microsoft Teams experience
Unlock advanced, proactive monitoring, fault detection, reporting, and analytics to enhance productivity and reduce costs. Resolve issues faster, gain a deep understanding of your UC service quality, and optimize services and licenses to avoid unnecessary expense.
Fast Track with Microsoft Operator Connect
Leverage powerful APIs to create a seamless integration between Microsoft Teams Admin Center and your internal systems. Automate number range allocation, manage user service provisioning, and enable customer self-service for faster, more efficient operations.
Key highlights specific to Microsoft environments
Advanced automation
The world’s most advanced digital orchestration platform
- Self-service – devolve administration safely and empower local managers
- Allocate and track user licenses – see capacity vs usage vs license type
- Intuitive – no knowledge required or ongoing support for PowerShell
- Efficient – workflows to streamline common tasks and manage license latency
- Integrate business processes – greatly extend automation and operational efficiency
- Extend beyond user services – to dial planning, policies, and other elements
- Comprehensive number inventory – track and allocate numbers across the estate
- Drive innovation – utilize your existing telephony estate along with the latest Microsoft service in an integrated mode to create best-of-breed solutions
Enhanced visibility
Actionable intelligence about your digital workplace
Improve visibility into performance and service quality, to understand
- How your UC applications and infrastructure are performing
- The level of service quality you are delivering to end users
- How to quickly solve, or proactively prevent, service affecting issues
Accelerate adoption and usage with key insights from detailed dashboards and reports, to understand:
- The capacity of your system compared to your projected growth
- The level of usage and adoption across the UC services you are paying for
- How to quickly see how many users, devices, and services are deployed, and their location
Superior migration
Highly automated big data transformation suite
- Enhanced visibility: Identify user number assignments, services in use, and data not available in your directory.
- Faster, more accurate migration: Reduce timelines and costs with improved accuracy, leading to greater user satisfaction and faster adoption.
- Automation-driven efficiency: Leverage automation, batch processing, and parallel loading for streamlined operations.
- No PowerShell hassles: Eliminate the need for managing complex PowerShell scripts, simplifying the migration process.
- Rapid service benefits: Achieve a smoother transition and realize the advantages of your new service sooner.
Microsoft case studies
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Case study
Read about a global Teams Phone success story
See how a large, global enterprise transitioned 55,000 users with zero disruptions from Cisco to Microsoft Teams Phone.
Case study
Streamline costs and optimize UC asset utilization
Cost analytics data is often scattered across multiple UC applications. VOSS calculates the costs of these complex UC assets. More on Cost Analytics
Case study
Service management for Microsoft Exchange Online
See how a multi-national company partnered with VOSS to overcome operational challenges and enhance service delivery through automation, improved usability, and scalable management.
Case study
Manage multi-vendor meeting rooms for the hybrid office
Optimize your workplace experience with Microsoft Teams and VOSS as the foundation to provide multi-vendor meeting room solutions. More about Meeting Rooms
Case study
Unlock a global view with local issue resolution
Manage, monitor, and control your UC stack, while ensuring that it continues to deliver the uninterrupted benefits it has promised with VOSS full stack observability (FSO). More about FSO
Case study
Automate user onboarding and offboarding
Microsoft Teams’ Admin Center and PowerShell offer basic management, but for more complex processes, VOSS automation fast tracks the on/off boarding process. More about on/offboarding
Calling all service providers!
Ease your end-customer transition from traditional telephony to Microsoft Teams Phone with VOSS.
Read about our partnership with Microsoft
