Industry solutions
Digital Workplace Management for Banking and Financial Services
- Introduce automation and agility to simplify the management of your multi-vendor digital workplace
Agile digital workplace technology for banking and financial services
Digital business transformation is affecting all types of global enterprises including the finance industry. There has never been more pressure on a bank’s or financial institutions IT team to deliver an agile UC and collaboration infrastructure that can meet tough demands:
- Changes to the way employees work and their geographical locations. This requires support for remote and hybrid working environments with expectations for effective communication solutions.
- Fluctuating demands on the call center need to be managed, to enable the organization to scale teams as needed with ease.
- New best-of-breed technologies that speed and improve collaboration must be seamlessly integrated into existing business processes to assist in multiple areas of the business.
- Customer experience must be addressed, to meet the evolving needs of end users that expect real-time changes to services, and immediate problem resolution.
The VOSS Advantage for Financial Services
The Agility Requirement
The evolution of a cloud-first digital workplace has been rapid. The rules and regulations defined by authorities are ever-increasing, and the ability to be agile but risk free is required. VOSS is underpinned by a highly flexible architecture that empowers you to respond to any change in the market or on your digital workplace platform quickly and easily, with zero impact to end user experience.
Manage Multi-Vendor Technology
Having chosen your vendors, the VOSS platform will overarch your digital workplace and integrate the administration of other business systems into a single point of control. If you want to take advantage of another platform, VOSS can migrate users and set up their devices and services accurately and quickly. VOSS removes complexity, giving a single interface to manage your entire estate from a central point of control.
Compliance Waits for No One
The VOSS platform works quietly in the background, keeping a constant eye on all patch levels and server information. When an upgrade or change is required in your digital workplace environment, VOSS automatically triggers the necessary workflow. This allows you to take remedial action in order to stay compliant and reduces risk. This is all part of a consolidated data acquisition, processing, and reporting capability.
Improve Experience
With real-time actionable intelligence into employee productivity and experience of your digital workplace, VOSS enables you to solve problems before they impact your people, business performance, and in turn your valued customers.
Automation the Easy Way
VOSS brings high levels of automation provisioning – including zero-touch workflows and business processes – to make the day-to-day management of your platform including automated on/offboarding of users, services and devices) cost effective, repeatable, and error free.
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Customer success stories
VOSS Discover and VOSS Migrate
If you are a financial services company, VOSS Discover and VOSS Migrate will help you modernize your digital workplace with confidence and control.
VOSS Discover provides a comprehensive inventory and analysis of your collaboration tools, enabling you to understand your current landscape, identify inefficiencies, and plan transformations with precision.
VOSS Migrate then automates the extraction, transformation, validation, and loading of users, devices, and collaboration data, reducing the risk, cost, and complexity of any large-scale migration you have planned.
Together, these products empower secure, compliant, and efficient transitions that minimize disruption to your business while accelerating time to value.
The VOSS platform for Financial Services
The VOSS platform unifies four essential capabilities in one architecture – automation, monitoring, analytics and AI – providing a unified foundation for managing your complex digital workplace environment. By integrating with core business systems and collaboration platforms, VOSS enables you to automate operational workflows, enforce governance, and gain real-time visibility into performance and usage. This will help you reduce operational costs, improve service reliability, strengthen compliance, and adapt your digital workplace as regulatory, business, and customer demands evolve.
Solving your challenges with VOSS products
The VOSS platform serves as the backbone of our product suite. Every product – from automation to monitoring and analytics – is built on a unified framework, providing a consistent set of tools, data, and integrations to support your digital workplace. Find out more about products that solve real world challenges in your business.
Reap the rewards
Full control
Highly automated implementation of your digital workplace strategy, giving you full control of the process
Peace of mind
Seamless integration into other business systems, for a holistic view and deep understanding of your platform and its performance
Efficiency
Automated management to introduce zero-touch processes, fuel adoption and satisfaction, and make cost and operational efficiencies
Additional articles of interest
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How to deliver and manage a simple, fully integrated UC solution with Microsoft Teams Phone.
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The key to solving the issue around compliance is to implement a management solution that spans the organizational structure, providing the ability to manage all compliance requirements
