Avaya unified communications solutions

Helping you deliver across the Avaya collaboration portfolio

Valuable performance and experience insights, and migration tools for your Avaya solution

The VOSS platform will help you deliver across the Avaya collaboration portfolio:

  • Aura product portfolio

  • IP Office

  • Experience Platform and Infinity

  • Enterprise contact center solutions

Key highlights specific to Avaya environments

VOSS UC Monitoring and VOSS Migrate will help you proactively understand your Avaya system performance, and allow you to migrate to the latest Avaya collaboration technologies or away from legacy Avaya systems.

VOSS UC Monitoring

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Improve visibility into your system performance and service quality, to understand:

  • How your UC applications and infrastructure are performing

  • The level of quality service you are delivering to end users

  • How to quickly solve, or proactively prevent, service affecting issues

Accelerate adoption and usage with key insights from detailed dashboards and reports, to understand:

  • The capacity of your system compared to your projected growth
  • The level of usage and adoption across the UC services you are paying for
  • How to quickly see how many users, devices, services are deployed, and their location

VOSS Migration

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  • Discover services and settings from existing estate – e.ge.g. user number assignment, services utilized, etc. This could be from an older Avaya system to be migrated or another vendor solution migrating to Avaya..
  • Analyze current service utilization to help streamline the new service – e.ge.g. unused devices, or services not utilized.
  • Automate the transformation of the data between the services to ensure consistent rules are applied.
  • Reduce migration timelines, costs, with improved accuracy resulting in greatly improved user satisfaction and adoption of the new services. This enables you to realize the benefits of the new service faster and the transition is easier.

SOLUTION SHEET

Extending Avaya UC and CC to Microsoft Teams

Simple and efficient management of integrated Avaya and Microsoft collaboration solutions from a single pane of glass.

Click on the View full screen icon icon below the ebook to view in fullscreen, alternatively, you can download the PDF. 

VOSS for Avaya | solution sheet

How it works

For enterprises, government organizations, and hosted or managed service providers, VOSS enables you to manage the performance of your entire Avaya estate and migrate to or from Avaya systems. This also applies to any other vendors or solutions you have in your environment – now and into the future.

VOSS platform four pillars tech diagram - VOSS phone server diagram
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VOSS suite of tools

Purpose-built for collaboration and communications, the VOSS platform acts as a Digital Workplace Automation Fabric, spanning UC, collaboration, security, licensing, meeting rooms, contact centers, email, and AI agents.