Industry solutions
Digital Transformation in Healthcare
Transforming the digital workplace in healthcare organizations
Intelligent automation and analytics for the healthcare industry
In today’s healthcare landscape, where patient outcomes, efficiency, and compliance are critical, an effective communication system is the backbone of success.
From hospitals and clinics to community healthcare networks, seamless collaboration across multidisciplinary teams is essential to improve patient care, reduce costs, and ensure adherence to strict regulatory standards.
This is where digital workplace management steps in.
VOSS empowers healthcare organizations to automate communication processes and gain valuable insights across their collaboration platforms.
What sets VOSS apart is our comprehensive offering of discovery & migration, orchestration fulfillment & analytics, and performance monitoring & management. Each supports multiple UC technologies, all available through a secure and highly flexible web portal.
Automation management: Streamlining clinical and operational workflows
Healthcare providers face immense pressure to do more with less – balancing patient care, administrative demands, and compliance requirements. VOSS transforms the digital workplace by simplifying and automating workflows, resulting in higher efficiency, lower operational costs, and unlocking the following benefits:
Workflow optimization
Automate critical processes such as onboarding clinicians, managing shift-based access, or setting up temporary care teams. Free up staff time to focus on patient care.
Seamless integration
Integrate collaboration solutions with electronic health records (EHRs), patient scheduling systems, and other core applications. Enable care teams to share information securely and efficiently.
Introduce governance
Ensure adherence to healthcare regulations by logging events, enabling audit trails, and protecting sensitive patient data.
Patient and staff experience
Enable faster response times, self-service options, and personalized communication experiences that improve both patient satisfaction and staff engagement.
Better visibility: Optimize communication for better care delivery
In healthcare, where every second counts, visibility plays a critical role in ensuring reliable and uninterrupted communication across the patient care journey. It empowers you to monitor, analyze, and optimize your digital workplace infrastructure, leading to better care coordination and improved outcomes, while delivering the following value:
VOSS Discover and VOSS Migrate for Healthcare
If you are a healthcare organization, VOSS Discover and VOSS Migrate will help you modernize your digital workplace with confidence and control.
VOSS Discover provides a comprehensive inventory and analysis of your collaboration and communications environment, enabling you to understand your current landscape, identify inefficiencies, and plan digital transformation initiatives with precision. This helps healthcare providers support clinicians, administrators, and frontline staff with reliable, scalable collaboration tools.
VOSS Migrate automates the extraction, transformation, validation, and loading of users, devices, and collaboration data, reducing the risk, cost, and complexity of large-scale healthcare migrations. This ensures seamless transitions across hospitals, clinics, and care networks without disrupting patient care.
Together, these products enable secure, compliant, and efficient transitions that minimize disruption to clinical and operational workflows while accelerating time to value.
The VOSS platform for Healthcare
The VOSS platform unifies four essential capabilities in one architecture – automation, monitoring, analytics, and AI – providing a unified foundation for managing complex healthcare digital workplace environments. By integrating with core clinical and administrative systems and collaboration platforms, VOSS enables you to automate operational workflows, enforce governance, and gain real-time visibility into performance and usage across clinical and non-clinical teams.
This helps you reduce operational costs, improve service reliability, strengthen security and regulatory compliance, and adapt your digital workplace as care models, workforce demands, and regulatory requirements evolve.
The VOSS platform is the foundation of our product suite. Each product – from automation to monitoring and analytics – is built on the same consistent framework, giving you a common set of tools, data, and integrations across your healthcare digital workplace. Find out more about products that solve real-world challenges in your healthcare organization.
Customer use case
Major healthcare organization’s contact center migration project
Read how a healthcare company needed a mission-critical contact center to modernize its communications platform without disrupting patient services. The company selected VOSS and Virsae to accelerate the move from an on-premises Avaya contact center platform to Genesys Cloud CX, and migration time reduced from 28 weeks to just 8.
Turbocharging Microsoft 365 for Healthcare
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Reap the rewards
The VOSS digital transformation advantage for healthcare organizations:
