Collaboration tools latest advancements

Bill Dellara (Chief Product Officer) showcases Wingman, an AI-powered assistant from VOSS, that provides guided troubleshooting for user experience issues in calls and meetings. Bill walks through how Wingman analyzes user data over a 60-day period, examining call records, device information, and network data to identify problems and root causes.
Wingman compares user performance against tenant averages and best practices, then provides a comprehensive report including problem scope, network analysis, quality metrics, and device observations. Wingman identifies specific issues like bad calls, device compatibility problems, and problematic network segments, ultimately delivering prioritized recommendations for improvement. This automated approach significantly reduces the manual effort typically required for administrators to troubleshoot user experience issues through traditional dashboards and data analysis.

View VOSS 5.3 press release