Industry solutions
Digital transformation in retail
Automated and agile digital workplace management for the retail industry, on-premises and in the cloud
Digital workplace management technology for the retail industry
The retail industry is well known as a high volume, highly competitive, low margin business. A combination of the right products at the right price in the right locations has been the historic business model. The underlying need to effectively deliver these capabilities with ongoing pricing pressure has resulted in a situation where those with the best locations and ability to create the most appropriate cost structures have been the most successful.
Retail working practices and the way businesses engage with customers and suppliers is changing; accelerating the adoption of greater levels of automation through the implementation of highly integrated technology. Most business continuity plans now include a greater reliance on automation to both ensure that there are appropriate tools to support remote working situations, but also as a way to reduce the dependency of the business on humans.
Here are just some of the challenges that face the retail industry right now:
- Changes to staff working practices require support for remote and hybrid working
- Fluctuating seasonal staffing demands need to be managed, to enable the retailer to scale solutions with ease without the burden of overbuying technologies.
- New best-of-breed technologies that speed and improve collaboration must be seamlessly integrated into existing business processes
- Customer experience must be addressed, to meet the evolving needs of customers that expect real-time changes to services, and immediate problem resolution
VOSS Discover and VOSS Migrate for Retail
If you are a retail organization, VOSS Discover and VOSS Migrate will help you modernize your digital workplace with confidence and control.
VOSS Discover provides a comprehensive inventory and analysis of your collaboration and communications tools, enabling you to understand your current landscape, identify inefficiencies, and plan digital workplace transformations with precision. This ensures store teams, corporate staff, and supply chain operations can communicate effectively and collaborate seamlessly.
VOSS Migrate automates the extraction, transformation, validation, and loading of users, devices, and collaboration data, reducing the risk, cost, and complexity of any large-scale migration you have planned.
Together, these products enable secure, efficient, and compliant transitions that minimize disruption to your operations while accelerating time to value for your business.
The VOSS platform for Retail
The VOSS platform unifies four essential capabilities in one architecture – automation, monitoring, analytics, and AI – providing a single foundation for managing your complex retail digital workplace environment. By integrating with core business systems and collaboration platforms, VOSS enables you to automate operational workflows, enforce governance, and gain real-time visibility into performance and usage across stores, warehouses, and corporate teams.
This helps retail organizations reduce operational costs, improve service reliability, enhance team productivity, and adapt their digital workplace as business, operational, and customer demands evolve.
The VOSS platform is the foundation of our product suite. Each product – from automation to monitoring and analytics – is built on the same consistent framework, giving you a common set of tools, data, and integrations across your retail digital workplace. Find out more about products that solve real-world challenges in your business.
Deliver superior customer experiences
Unleash the power of your digital workplace to optimize customer experience
To stay ahead in this competitive landscape, retail organizations have increasingly focused on digitization and integrated automation as strategic priorities. By embracing these priorities, retailers can enhance operational efficiency, deliver superior customer experiences, and maintain a competitive edge. Read on to discover more.
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Reap the rewards
Full control
Highly automated implementation of your digital workplace strategy, giving you full control of the process
Peace of mind
Seamless integration into other business systems, for a holistic view and deep understanding of your platform and its performance
Efficiency
Automated management to introduce zero-touch processes, fuel adoption and satisfaction, and make cost and operational efficiencies
Read more
Blog
The move towards automation also allows retailers to adapt swiftly to rapidly changing market dynamics, streamline operations, reduce manual dependencies, and leverage data analytics for informed decision-making.
eBook
With such radical changes to our working practices, the drive for business transformation is creating a new way of working. See how VOSS can help.
Metrigy report
Metrigy explains that successful digital transformation projects must include UC&C management technology to deliver automation.
