VOSS UC migration and integration project services

Providing a range of professional services to help our customers design, deploy, optimize, and manage their digital workplace environment.

About the project services team

The focus of our project services team is not on the products themselves, but rather on ensuring our products operate effectively for each of our customers, and solve the specific business challenges that are being faced.

To achieve this, VOSS brings together a unique combination of skills, including:

  • Collaboration, digital workplace experts, and operational specialists
  • UC and IP telephone solution experts, and network architects
  • OSS/BSS specialists, IT and service provider operational specialists
  • Project managers, and of course VOSS product specialists

The VOSS team is global, with centers in North America, Europe, Africa, the Middle East, Australia, and across Asia Pacific. We provide a range of services that spans Day 0/1 (including design, configuration, and migration), Day 2 (to administer and tune your platforms for best efficiency) and Day 3 (to support platform optimization, growth, and expansion).

Contact us to discuss your service requirement, or read on to learn more about the services we provide.

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Design and configure services

VOSS engineers have extensive experience in the design and commissioning of advanced, multi-vendor digital workplace platforms:

Platform build and commissioning

We provide expert advice and experience in the planning, design, build, testing, and commissioning of your digital workplace solution, be it either hosted or in the cloud, including the implementation of advanced collaboration fulfillment and assurance systems.

We support the design, development, and validation of your enterprise-wide multi-country dial plan. We are also able to provide pre-designed dial plan templates, based on your industry vertical.

We help you design, configure, and maintain your organization’s service offering. With an ever-richer set of UC and collaboration tools, the need to plan and package multiple service levels to match various user profiles is essential. VOSS has extensive experience in designing a highly flexible service offering to suit any modern digital workplace environment.

We offer support in the expansion of your platform infrastructure and UC service offering, to remain up to date with the latest technology.

We offer integration advice and configuration to align your digital and collaboration workplace with business processes,  systems such as ServiceNow, and multi-vendor platforms.

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Discovery and migration services

At VOSS, we offer a comprehensive approach to migrating older platforms to newer on–premises or cloud services,  to address the many different types of migration projects that our customers request. 

Our professional services team has been carrying out increasingly complex UC and collaboration migration projects for over 15 years. The team draws on expertise, processes, and best practices to help organizations rapidly and efficiently migrate large batches of users, devices and UC services to a next generation digital workplace platform.  Together, we make sure that there is an overall improvement in data accuracy, which significantly reduces project risk and decreases re-work costs, while improving end user satisfaction levels.

Our engineers provide support throughout your digital business transformation, to ensure that your data is migrated significantly faster, easier, and more consistently by a smaller and more productive deployment team, and with greatly reduced costs and effort in sourcing the mandatory input data.

Reap the rewards

Operational services

The VOSS platform provides a range of capabilities across delegated administration, automation, analytics and monitoring, improving your operational processes across the lifecycle of your communications platform. Our engineers ensure operational excellence by offering the following services:

Field trials and pilots

We support your field trials and pilots with our extensive experience in onboarding new customers to our digital workplace management platform. This expertise allows us to help you transition quickly from system build-out to launching field trials or pilots. Our support is flexible, offering a mix of onsite and remote assistance to meet your needs.

Operational process
re-engineering

We audit and re-engineer operational processes for your digital workplace management system. Leveraging our expertise in the VOSS platform and business analysis in enterprise and service provider environments, we help organizations optimize their operations and recommend more efficient use of their UC and collaboration platform.

Third-party integration

We have extensive experience integrating customer systems such as Active Directory (AD), ServiceNow, ticketing systems, billing platforms, and inventory management tools. Our expertise ensures that your digital workplace management platform connects seamlessly with the rest of your business, creating a unified and cohesive ecosystem.

Training services

We offer comprehensive workshop training events designed to provide your team with the skills and knowledge needed to maximize the value of your VOSS solutions. These workshops are tailored specifically to your unique solution configurations and business use cases, ensuring that the training is directly aligned with your organizational goals and challenges.