VOSS Tech Solutions for Cisco UC:
Automation, Integration, and Migration

Unlock seamless delivery and management for Cisco UC and Webex

Helping you deliver across the Cisco collaboration portfolio

Modern Cisco environments are increasingly complex. Enterprises are managing hybrid architectures across Cisco UCM, Webex Calling, contact center platforms, devices, and meeting spaces – often alongside Microsoft and other collaboration tools.

This creates operational silos, inconsistent user experiences, rising support costs, and limited visibility into usage, performance, and ROI. Manual provisioning, fragmented administration tools, and limited analytics make it difficult to scale, govern, and optimize the digital workplace.

VOSS provides automated migration, provisioning, ongoing management, monitoring, and business analytics across Cisco UCM and Webex by Cisco. We support users, devices, meeting rooms, contact center, and more – at enterprise scale. With VOSS, you can standardize and automate configuration across your Cisco estate, reducing manual effort, accelerating onboarding, and ensuring consistent policies and governance.

We also automate cross-application setup when integrating Webex Calling with UCM, enabling seamless hybrid calling architectures. Administrators can onboard, view, and manage users, services, and devices across applications from a single control plane, eliminating tool sprawl and operational friction.

Beyond operations, VOSS delivers deep insights into adoption, performance, and cost, helping you optimize your Cisco investment, improve user experience, and drive measurable business value.

AI-driven insight

VOSS brings AI-driven intelligence to Cisco environments to move beyond reactive management. AI-powered analytics and automation help IT teams predict issues, identify anomalies, optimize configuration, and recommend actions across Cisco UCM and Webex.

By combining traditional orchestration with AI agents, VOSS enables proactive operations, intelligent policy enforcement, and data-driven decision-making – reducing operational risk, accelerating resolution times, and improving the digital employee experience. This AI layer turns Cisco data into actionable insights, helping your organization continuously optimize performance, governance, and ROI across your collaboration platforms.

AI robots surrounding a VOSS user on a laptop and learning from him.

How it works

With VOSS, managing Webex by Cisco becomes straightforward and efficient. From centralized control to migration support and detailed project assessments, VOSS simplifies the complexities of Webex by Cisco management. Here is a sample of the challenges VOSS can help you solve:

Migrate fully or partially to Webex with automated discovery, transformation, and validation
Enable role-based, delegated administration for regional and local teams
Automate administration of Webex and Cisco UC across complex, multi-tenant, and multi-site environments
Automate Webex Contact Center setup and agent lifecycle management
Automate user onboarding, changes, and offboarding
Provision meeting rooms, workspaces, and video devices at scale
Provision and manage common areas and telephony endpoints
Manage on-premises Cisco UC and Webex from a single control plane
Manage users across on-premises and Webex environments
Integrate with IT and business systems via APIs to support enterprise automation
Gain real-time visibility into licenses, devices, numbers, and service quality

VOSS platform four pillars tech diagram - VOSS phone server diagram

SOLUTION SHEET

Businesses depend on Cisco to collaborate and operate, and Cisco runs better with VOSS

Whether you are running Webex by Cisco exclusively or in parallel with other collaboration solutions, we can help.

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Download solution sheet

Cisco Webex Teams | Solution sheet

Cisco Prime replacement

Considering your options for Cisco Prime replacement? VOSS is the only complete solution. With a proven track record of successfully helping organizations transition away from Cisco’s End-of-Life (EoL) Prime solution, we bring the expertise and tools needed to support you every step of the way.

But this isn’t just a migration—it’s an opportunity to transform and optimize your UC environment. During the transition, VOSS empowers you to unlock enhanced operational capabilities and performance management features, delivering long-term value and measurable benefits to your organization. Let VOSS guide you on this journey to a more efficient, powerful, and future-ready UC ecosystem.

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