2025

2025 was another important year for the digital workplace, with AI dominating and driving a growing focus on automation and operational efficiency. In response to this shift, customers increasingly turned to VOSS for guidance and tools to manage the complexity of AI-driven workflows and hybrid environments. In addition, a new wave of organizations leveraged VOSS to simplify Microsoft 365 management, from hierarchy and license management to role-based access control, helping them streamline operations and reduce complexity.

VOSS also strengthened its industry leadership, winning the Best Workplace Management Tool at the 2025 UC Awards and being highly commended in the Best Service Management Platform category. Our partnership with Virsae further enhanced our ability to provide unified monitoring and analytics across contact center and collaboration environments.

2024

2024 was a transformative year for the UC industry, as artificial intelligence (AI) took center stage. In this era of rapid change, organizations turned to VOSS with the challenge of maintaining productivity and employee satisfaction while equipping a hybrid workforce with the latest disruptive technology. VOSS responded by providing powerful automation, monitoring, and analytics tools, enabling our customers to streamline UC operations, reduce manual intervention, and improve system performance, while navigating the complexities of AI-driven UC. This strategic focus has enabled our customers to foster a culture of digital dexterity in readiness for future change.

In addition, 2024 saw VOSS unveil our latest innovation – Wingman – an AI chatbot co-pilot designed to seamlessly integrate with VOSS Automate, our flagship automation software. Wingman is not just another chatbot; it is a powerful tool that boosts productivity, provides intelligent insights, and supports decision-making processes. Throughout the year, VOSS received industry recognition for our contribution to advancing digital dexterity and innovation in the UC space: Finalist in the 2024 UC Awards in the Best Service Management Platform category, winning the Megabuyte50 award for the second year, and shortlisted for the Best Workforce Engagement Solution in the 2024 CX Awards.

 2023

In 2023, the UC market entered a consolidation phase, with customers becoming laser-focused on taking control of an increasingly sprawling UC stack. It was time to take stock after the pandemic-induced UC spending spree, and realign UC initiatives to match business needs. VOSS introduced a Cost Analytics initiative to support this emerging market need, giving customers visibility into their asset utilization, and enabling them to reduce license expenditure, streamline technologies, and make impressive cost savings.

Other highlights of 2023 included winning the Megabuyte50 best performing company award, being cited as “highly commended” in two categories at the UC Awards, and celebrating our 20th birthday!

2022

2022 was a strong awards year for VOSS, where we were listed by Metrigy as a top UC management provider for Contact Center, as well as winning Best Service Management Platform in the UC Today awards, and with IDC citing VOSS as an Innovator in UC Management.

It was also the year for VOSS to focus in on the Microsoft Teams market, launching the VOSS Pivot Program in partnership with Microsoft to enable service providers to simplify the transition of their customers to cloud-based telephony.

2021

In September 2021, we announced the acquisition of LayerX Technologies, a leading provider of advanced data analytics and monitoring software for networking and unified communications operators. Our decision to acquire LayerX formed an important part of our growth strategy supporting the accelerated business transformation journeys that our customers were undertaking. It was driven by the seismic shift in employee working practices over the previous 24 months.

At the same time, VOSS raised $15m from existing investors and shareholders to both complete the LayerX transaction and position our company for ongoing growth and expansion. The growth funding round was led by Verdane, the Northern European specialist growth equity investor, expanding the investment firm’s shareholding in the company. It included new investment capital from Claret Capital Partners who participated with both equity and debt. Existing investors, Vodafone Ventures and Foncière Georges Mignon NV, also supported the funding round.

VOSS was now firmly positioned as the leading provider of digital workplace management technology, working alongside our customers to provide cutting edge automation technology to suit their evolving communications needs.

2020

Through 2020 we saw our enterprise and service provider customers embrace the concept of digital business transformation by adopting our management technology to provide effective support for the Digital Workplace. Due to our strong, direct relationships with our customers we were able to help them evolve their UC and collaboration platforms to suit the highly dynamic and ever-changing nature of their business. And to be better prepared should another global event take place.

2019

In 2019, the global pandemic changed the face of the unified communications industry forever. Suddenly, with 90% of the global workforce based at home, “nice to have” cloud collaboration tools became essential business tools. VOSS was in the perfect place to respond, enabling our customers to be agile in making changes to their UC infrastructure to support remote workers and any radical new business processes and practices.

2018

In 2018, Cisco announced the decision to open up the HCS architecture, freeing service providers to choose the best of breed technologies they wished to include in their HCS platform. This was a pivotal moment for VOSS. Previously constrained by the limitations of our OEM’d product CUCDM, we were now free to work directly with the HCS customers. These are major service providers and large enterprises around the world where we offer a much broader and deeper UC management suite of products.

Through 2018 and 2019, VOSS worked alongside the hundreds of Cisco HCS service provider partners and enterprise customers to seamlessly transition them away from CUCDM and onto VOSS-4-UC. From this point forward, the conversation was no longer limited to UC management, but the full lifecycle of UC. VOSS was able to help with the migration, onboarding, fulfillment and provisioning, orchestration and automation, assurance, analytics and reporting, through to upgrade, scaling and optimization. Major blue chip companies were now relying on VOSS as the trusted provider – and the global leader – for their UC automation management solutions.

2017

In 2017, VOSS signed an OEM agreement with LayerX which enabled VOSS to deliver our third product, VOSS Assurance and Analytics, to the market; addressing the growing market need for insight into and understanding of UC platform performance. This product continued to go from strength to strength and is today known as VOSS Insights.

2016

In 2016, VOSS responded to the growing need for multi-vendor UC management and began offering support for multiple technologies, such as Microsoft, Cisco, Avaya, and Broadsoft. This allowed best of breed technologies to co-exist in a UC platform, and for IT administrators to manage these disparate tools from a single point of control.

2015

In 2015, we were proud to announce the onboarding of our 100th service provider customer, while gaining more and more traction in the large enterprise market. This was the year we brought our UC migration product to market.

2014

In 2014, VOSS extended its reach across China with a number of significant customer acquisitions, and signed a partnership with WWT. Meanwhile, we were starting to really showcase the power of our technology with a 35,000 seat migration project for Telstra and a 17-country rollout for CSC. Our agile and intuitive self-service portal was unveiled; still highly popular today.

2013

In January 2013, VOSS signed its first contract for over 1 million seats with a global service provider. It was at this time that the third generation of technology was announced: VOSS-4-UC – now known as VOSS UC Automation.

2012

No surprise that in 2012, VOSS broke the 2 million EUD barrier, as new service provider customers flooded to VOSS. Transaction volumes exceeded 70 million, jumping to over 100 million the following year.

2010

2010 saw the growth of the VOSS Asia Pacific team and VOSS deepened and extended our relationship with Cisco. Cisco performed an extensive evaluation of all the UC management solutions (including their own Prime Collaboration Provisioning capability). They selected VOSS to become their OEM strategic partner. The VOSS HQ was relocated from the UK to Richardson, Texas to work more closely and collaboratively with Cisco’s UC operations team. This proved to be great timing, as Cisco announced Cisco Hosted Collaboration Solution (HCS) with VOSS as a go-to-market partner.

VOSS continued to hit the headlines; in 2010, we featured in the Nemertes’ first research into VoIP management. In early in 2011, Stratecast listed us in the OSS/BSS Ratpack, and we were voted Best Support System at the 2011 World Vendor Awards. 2011 was also the year that Cisco took the major decision to exclusively incorporate the VOSS technology – rebranded as Cisco Unified Communications Domain Manager (CUCDM) – in every Cisco HCS account. It was at this point that demand for VOSS sky-rocketed, with service providers all over the world installing the VOSS UC management technology to overarch their exciting new Cisco HCS platforms. UCaaS was born, and boy, was it hot!

2009

In 2009 VOSS was named a Gartner Cool Vendor, and we were proud to become a Cisco SolutionsPlus partner. Our customer list continued to grow, winning new contracts in the USA, Canada, and the UK.

2008

2008 was a busy year. A second round of funding was announced, and we opened a center of excellence in Cape Town that would become – and remains to be – our product development hub. The second generation of our product was released; designed to support the UC management needs of large enterprises and managed service providers. It was at this time that VisionOSS started to receive accolades for its technology, including an Internet Telephony Excellence Award and UC Magazine Product of the Year.

2006

In 2006, Mike Frayne was appointed the CEO of VisionOSS, taking leadership of the board of directors, organizing the first round of funding, and supporting our aggressive growth plans, and opening two offices in North America.

2003

VOSS was founded to address the need for a unified communications management solution that would help our customers unify the multiple, individual components that make up the full UC experience. Our first product version was born, and early customers included BT and Dubai Internet City.

Cisco recognised the huge value that an integrated service delivery focussed management could deliver to their suite of UC products. This resulted in a long, dynamic and highly successful partnership with Cisco.