Manage, monitor and control your UC environment with full stack observability (FSO)

Unlock a global viewpoint with local issue resolution

Optimizing the new hybrid office

Creating a successful meeting room experience for the multi-vendor hybrid office.
VOSS wins 2025 UC Awards for best workplace management tool

The challenge

Enterprises are committed to providing a UC platform that empowers a geographically dispersed workforce to collaborate seamlessly across locations. The UC platform should drive efficiency and collaboration within the company, while streamlining external communication with collaborators, vendors, and customers.

The bar for your UC platform is set high by users, placing the onus on the IT department to not only deliver but also ensure smooth operations on a global and local scale.

However, the UC landscape is complex. Increasingly, the focal point of these solutions revolves around a unified cloud platform such as Microsoft Teams, or Cisco Webex, offering a spectrum of features including calling, video conferencing, messaging, meetings, and file sharing. In practice, this core is complemented by a myriad of other elements within the corporate infrastructure, internet infrastructure, and home networks of remote workers, to form a comprehensive solution.

The solution

This is where VOSS Full Stack Observability (FSO) comes into play. It enables you to manage, monitor, and control your digital workplace, while ensuring that the entire UC stack continues to deliver the uninterrupted benefits it has promised.

The foundational principles of VOSS FSO are to:

  • Offer a dynamic unified perspective across the entire UC network

  • Analyze and enhance user experience and adoption rates

  • Monitor and evaluate service availability in accordance with agreed SLAs

  • Drastically reduce the time required to pinpoint and rectify issues

  • Supply actionable business analytics and insights

  • Streamline complexity, minimize ownership costs, and alleviate resource strain

Key features

Centralized control: Gain a unified global perspective on performance and availability at a service level, allowing for detailed exploration of specific components and locations.

Rapid problem resolution: Capture and correlate data in near real-time, with alerting and classification mechanisms to swiftly identify and address issues. Includes automated self-healing capabilities to quickly rectify failures.

Live dashboards:Access clear, real-time dashboards presenting service information in various chart formats and a common language, enabling actionable insights for continuous improvement.

Comprehensive diagnostics: Dive into all aspects of UC, from high-level call analytics to granular details such as protocols, codecs, Wi-Fi, and headset usage.

Proactive testing: Conduct automated synthetic testing across corporate networks, internet connections, and cloud applications to proactively monitor the digital experience and simulate user activity, eliminating the need to wait for issues to arise.

Data integration for actionable insights: Consolidate fragmented data sources and formats into a single platform, facilitating analytics to unlock valuable insights and support informed decision-making.

Flexible full-stack coverage: Capture data and alerts from various components within the collaboration stack, spanning multiple vendors and providing end-to-end visibility.

Regular reporting: Receive scheduled reports offering insights into critical topics such as service availability and adherence to SLAs.

The value

VOSS FSO gives IT teams comprehensive control and visibility across the entire UC stack. By consolidating disparate tools, VOSS FSO streamlines troubleshooting processes, ensuring swift and effective issue resolution. Through its intuitive dashboard and control panel, VOSS FSO facilitates the management of high-performing digital services, ultimately enhancing productivity, elevating customer experience, and fostering revenue growth. 

In a nutshell, VOSS FSO effectively over comes the following challenges:

  • Tool sprawl: Addressing the proliferation of disparate tools across various teams and locations

  • Diversity: Managing the intricacies of multi-vendor, multi-component solutions

  • Globalization: Recognizing the necessity for localized monitoring to resolve regional issues promptly

  • Transition to the cloud: Navigating the perceived challenge of migrating substantial portions of the solution to cloud environments

Microsoft Teams for the hybrid workplace
meeting room video camera icon

98% of meetings now have remote participants

Full stack observability case study

Unlock a global viewpoint with local issue resolution and take control with full stack observability in the digital workplace.

For the best viewing experience, click on the fullscreen icon  , alternatively, you can download the PDF version.

Full stack observability | Use case

Further reading

Digital Workplace Management:
Delivering Top Notch Performance on Microsoft Teams

Simon Wright, Technology Journalist from UC Today, writes about VOSS Solutions on global visibility with local analytics across the multi-component communications stack.

Creating A Successful Microsoft Teams Phone Solution For A Global Manufacturing Customer

Girl working from home on Microsoft Teams call on her phone - Creating a Successful Microsoft Teams Phone Solution for a Global Manufacturing Customer with VOSS

Hear how a global manufacturing customer faced challenges in delivering a collaboration telephony solution, with high expectations and responsibility on the IT team.