AI with purpose: Advancing the VOSS platform in 25.3 and beyond
Author: Bill Dellara
Chief Product Officer
Tuesday January 13, 2026
In a market saturated with AI claims, genuine innovation can easily get lost in the noise.
Many vendors are quick to badge their products as “AI-powered,” often without a clear understanding of the value it should deliver. For context, VOSS provides advanced automation, monitoring, and analytics for Microsoft 365 and cloud-based UC environments, helping organisations simplify operations and improve service quality. This is the foundation that makes our AI strategy so impactful: AI isn’t a bolt-on, but an intelligence layer that enhances how customers manage complex UC and digital workplace ecosystems.
At VOSS, our foundation is different. We provide advanced automation, monitoring, and analytics for Microsoft 365 and cloud-based UC environments—capabilities that help organizations simplify operations, reduce complexity, and improve service quality. This is what makes our AI strategy meaningful: rather than adding AI as a bolt-on feature, we embed it as an intelligence layer that elevates how customers manage complex UC and digital workplace ecosystems. For us, AI isn’t a label or a trend; it’s a strategic capability designed to deliver measurable outcomes.
You will have seen the recent announcement of VOSS 25.3. As we continue to evolve our platform, we remain anchored to five core AI principles that guide how we design, build, and deliver capabilities across the suite:
Insights and guidance
Making data understandable and actionable
Productivity and efficiency
Reducing friction and accelerating routine work
Predictive analytics
Seeing what’s coming before it impacts users
Proactive monitoring
Staying ahead of issues, not reacting after the fact
Agentic automation
Moving from simple guidance toward autonomous action
One of the advantages of our platform-first strategy is that we build these capabilities into the core, so that every product benefits. This accelerates innovation and ensures customers can take advantage of new capabilities without waiting for siloed product updates.
We laid the groundwork for this vision in VOSS 24.1 with the introduction of Wingman, our AI assistant for administrators. Through 2025, we significantly expanded what Wingman can do, culminating in the latest advancements delivered in VOSS 25.3.
What's new in 25.3
Wingman goes fully agentic
Wingman now maintains conversation history, understands context across multiple threads, and provides real-time progress updates as it works. Administrators can run parallel conversations with different intents – one exploring reporting insights, another troubleshooting a user issue – without losing context. This unlocks a more natural, more efficient way to interact with the platform.
Expanded action recommendations
We’ve extended Wingman’s ability to recommend actions across the full administrator menu structure. This helps admins quickly find and initiate the tasks they need, reducing training requirements and giving new users a smoother onboarding experience.
Deeper access to platform data
Wingman can now draw from a broader set of data sources across the suite, improving the accuracy and relevance of its responses. Whether an admin is working in UC Monitoring, UC Analytics, or other platform-enabled products, Wingman can deliver outcomes based on a unified intelligence layer.
Guided troubleshooting for user experience
One of the most impactful additions in 25.3 is a new guided troubleshooting flow. Wingman analyzes end-to-end data – call records, device usage, network performance, synthetic test results, and more – to identify what is affecting an individual user’s experience. It then recommends practical steps to remediate the issue, helping admins resolve problems faster and more confidently.
Looking ahead in 2026
Our work doesn't stop here. Through 2026, we'll continue strengthening the AI capabilities within the VOSS platform, with a focus on deeper automation, richer insights, and new ways to simplify operations for enterprises and service providers alike. Because the innovation sits at the heart of our platform, every enhancement has a multiplier effect across the entire product suite.
We always welcome feedback and ideas as we shape our roadmap. If you'd like to explore the new capabilities or discuss what's coming next, please get in touch.
Keep up to date with our latest blogs and subscribe today
