A tool to calculate the benefits of proactive monitoring for Microsoft Teams

With over 350 million active users, Microsoft Teams provides the communication and collaboration foundation for many enterprise customers. Because of its importance, disruptions to Teams cause measurable impacts to productivity and revenue.

EnableUC previously undertook research to identify the categories of issues that create service outages or service degradation for Microsoft Teams and then researched what impact effective proactive monitoring of the Teams environment could provide.

In this context, proactive monitoring refers to synthetic transactions and agents or appliances that simulate user activities to test and monitor the performance and availability of Microsoft Teams services. These transactions are pre-scripted actions that mimic real user interactions. Continuously running these synthetic transactions allows IT teams to detect issues before they impact actual users.

Based on our research, a detailed model was created that allowed for 29 variable inputs and calculated the business impact with and without proactive monitoring. This included estimating the productivity impact, revenue impact, additional engineer support costs, and overall ticket volumes in both scenarios.

Consistent with our previous research, we have developed a simplified visualization tool, called the “Trouble Ticket Tamer”, that helps explore and advance discussions related to the benefits of proactive monitoring.

You can try out the tool here.