North American Service Provider Replaces Cisco PCA with VOSS
Providing enhanced business value by facilitating automation with enriched data insights
The Background
This service provider specializes in delivering hosted and managed UC solutions to business clients throughout North America. The provider has a longstanding and strong relationship with VOSS.
The Challenge
Facing the need to replace Cisco Prime Collaboration Assurance (PCA), the provider was looking for a versatile solution to monitor Cisco UC and contact center operations across various clients. This entailed implementing a 24/7 monitoring system for customer UC applications, with an added focus on alerting and ticketing capabilities to bolster proactive and superior customer support.
The Solution
To meet this challenge, the provider acquired 30,000 licenses for VOSS UC Monitoring and Analytics. The decision to switch from Cisco PCA to VOSS was influenced by the VOSS’ impressive alerting capabilities and advanced reporting features.
As an existing VOSS UC Automation user, choosing performance management technology from VOSS gave the provider a single point of control for all UC automation and performance management, across all UC and contact center technologies.
VOSS Value
VOSS not only offers competitive pricing but also fulfills all of the provider’s requirements within a single package, eliminating the need for additional charges associated with contact center functionalities in Cisco PCA. Moreover, the single VOSS platform for automation, monitoring and analytics enhances business value by facilitating automation and providing enriched data insights.
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