Alpine Health Technologies Selects VOSS to Launch New UC Service
Enabling expansion into the hosted UCaaS market
The Background
Based in Puerto Rico, Alpine Health Technologies is a leader in telecommunications, software development, and network systems. The company provides innovative technology solutions to the healthcare industry, with a goal to provide the necessary tools to optimize the performance of health services.
The Challenge
Alpine Health Technologies sought to expand into the hosted cloud UC-as-a-Service (UCaaS) market, understanding the rich rewards its customers would experience if they had easy access to the latest cloud-based UC and collaboration technology.
With a mixed estate of both Cisco and Microsoft UC and collaboration tools, Alpine approached VOSS with the need for a centralized automation and orchestration platform that would allow its team of systems engineers to easily administer its growing number of customers with a variety of communications requirements.
VOSS provides a single point of integration for our UC and business applications, allowing us to optimize service delivery through automation, resolve any problems quickly, and provide our customers with a state-of-the-art yet cost-effective hosted collaboration platform.
Hiram Lopez, Director of Infrastructure & Operations at Alpine Health Technologies, Corp.
The Solution
After a thorough competitive analysis, Alpine Health Technologies chose a comprehensive suite of products from VOSS:
UC Automation and Analytics
Alpine chose to deploy VOSS UC Automation providing the highest levels of automation agility, enabling Alpine to create customized workflows that significantly lower its operating costs and meet its business needs now and as they evolve in the future. VOSS UC Analytics pulls data from all dimensions and incorporates advanced data logic to produce intelligent business reports for the team.
UC Performance Management and Optimization
Alpine replaced Cisco Prime Collaboration Assurance with the VOSS platform, giving access to actionable intelligence about its collaboration platform, and enabling them to visualize and actively manage the performance and quality of its collaboration suite, across its lifecycle. With this deep insight into its UCaaS platform, Alpine continues to improve and optimize its environment, to provide the very best communications experience for its customers.
By choosing the VOSS platform, Alpine can automate its customer onboarding process, making it seamless, cost-effective, rapid, and repeatable. Alpine manages its entire UCaaS offering and all of its customers from a single pane of glass, and extends self-service and administration to its end customers with role-based access control, through a VOSS portal.
VOSS Value
With VOSS, Alpine is in a great position to rapidly provide UCaaS at scale to customers across the region. And, as these multi-vendor technologies evolve and Alpine’s UCaaS offerings become more complex, VOSS absorbs this complexity enabling Alpine to continue remaining a competitive, cost-effective and a reliable service for its customers.
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