VOSS and Virsae:
Powering next generation AI automation and analytics for collaboration and CX
The strategic partnership between VOSS and Virsae unifies deep automation, cloud-native monitoring, and advanced telemetry across Cisco, Microsoft, Avaya, and Genesys Cloud environments.
By combining VOSS’ expertise in UC automation with Virsae’ strength in multi-vendor, full stack monitoring and diagnostics, the partnership expands access to critical data, unlocks richer insights, and accelerates AI-driven innovation for digital workplace, collaboration, and customer experience (CX) teams.
Key features
The partnership between VOSS and Virsae delivers a powerful combination of features designed to optimize unified communications (UC) environments. This collaboration brings together the strengths of both platforms, enabling organizations to unlock deeper visibility, streamline operations, and enhance overall performance. Key benefits include:
Expanded multi-vendor telemetry and data collection
Unified AI initiatives for predictive insights and fast issue resolution
End-to-end visibility across Cisco, Microsoft, Avaya, Genesys Cloud, and more
Scalable automation and orchestration to improve efficiency
Cloud-native monitoring for real-time performance optimization
The added value
The VOSS and Virsae partnership empowers organizations to optimize their UC environments, boost productivity, and deliver exceptional communication experiences. You’ll get:
About the partnership
VOSS is an award-winning leader in digital workplace management, specializing in automation, orchestration, and analytics across Cisco and Microsoft ecosystems. Virsae is a pioneer in cloud-native monitoring and AI-powered diagnostics for collaboration and contact center environments, with deep expertise in Avaya, Microsoft, and Genesys Cloud platforms.
Together, VOSS and Virsae bring deeper visibility, greater efficiency, and transformative outcomes for enterprises worldwide.
Customer use case
Major healthcare organization’s contact center migration project
Read how a healthcare company needed a mission-critical contact center to modernize its communications platform without disrupting patient services. The company selected VOSS and Virsae to accelerate the move from an on-premises Avaya contact center platform to Genesys Cloud CX, and migration time reduced from 28 weeks to just 8.
Additional VSM information for the Hybrid Workplace and for Contact Centers
VSM for the Hybrid Workplace
Powered by Virsae always-on performance analytics platform. Delivering end-to-end service management for on-premises, cloud, and hybrid delivered contact centers. This cloud-native subscription-based service makes setup quick and easy, and instantly adds value to multi-vendor services including Avaya, Cisco, Genesys Cloud, and Microsoft Teams.
VSM for the Contact Center
Powered by Virsae always-on performance analytics platform. Delivering end-to-end service management for on-premises, cloud, and hybrid delivered contact centers. This cloud-native subscription-based service makes setup quick and easy, and instantly adds value to multi-vendor services including Avaya, Cisco, Genesys Cloud, and Microsoft Teams.
