Many enterprise organizations have invested in a ServiceNow solution as an enabler to modernizing their approach to service management; looking to automate, centralize and integrate between processes, reducing the number of touch points and improving the management of requests and incidents. In return this investment has delivered measurable benefits in service desk efficiency, improvements to IT productivity and a general reduction on incidents due to incorrect configuration and errors.<\/p>\n
With ServiceNow established, these benefits can now be extended more widely; in particular to the UC and collaboration systems that are in use by these organizations. In this part of the IT landscape, VOSS Automate is already established as the primary service fulfillment system and comes readily equipped with a portfolio of modules for such an integration.<\/p>\n<\/div><\/div><\/div>
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What you get with VOSS ServiceNow integration<\/h3><\/div><\/div><\/div><\/div><\/div>
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<\/span><\/div> <\/span>Delivers a customer experience through a familiar, easy-to-use interface from any device<\/p>\n<\/span><\/div> Improves service quality by removing manual tasks, duplication, and fulfillment delays with automated workflows <\/span><\/p>\n<\/span><\/div> Reduces serious outages resulting from errors and misconfiguration \u2013 through a standard catalog of service requests <\/span><\/p>\n<\/span><\/div> Increases user satisfaction by keeping them informed with status updates and notifications about their requests<\/span><\/p>\n<\/div><\/div><\/div><\/span><\/div> Integrates with existing business processes and approvals <\/span><\/p>\n<\/span><\/div> Provides a clear audit mechanism and reporting for measurement and tracking of SLAs <\/span><\/p>\n<\/span><\/div> Includes RESTful API for secure and standard integration between ServiceNow and VOSS Automate & Insights reases user satisfaction by keeping them informed with status updates and notifications about their requests<\/span><\/p>\n<\/span><\/div> Is flexible and configurable to accommodate the most popular use cases as seen by a service desk<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>
VOSS and ServiceNow<\/p><\/h3><\/div><\/div><\/div>