The organization\u2019s Avaya\u00a0CC\u00a0environment had evolved into\u00a0a highly complex\u00a0ecosystem, built on years of layered\u00a0customization\u00a0and\u00a0vector-based routing logic. Visibility into actual usage was limited, making it difficult to distinguish critical flows from redundant ones.<\/span>\u00a0<\/span><\/p>\nManual discovery and mapping were estimated to take\u00a028 weeks\u00a0and carried significant risk. Even minor errors in documenting routing logic could lead to\u00a0extended roll out times and future\u00a0service disruption\u00a0–\u00a0unacceptable in a healthcare setting. The organization needed a faster, more\u00a0accurate\u00a0approach that would not carry legacy inefficiencies into the cloud.<\/span>\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>