{"id":26030,"date":"2026-02-20T15:13:17","date_gmt":"2026-02-20T14:13:17","guid":{"rendered":"https:\/\/www.voss-solutions.com\/?p=26030"},"modified":"2026-03-03T15:17:04","modified_gmt":"2026-03-03T14:17:04","slug":"a-tool-to-calculate-the-benefits-of-proactive-monitoring-for-microsoft-teams","status":"publish","type":"post","link":"https:\/\/www.voss-solutions.com\/news\/2026\/a-tool-to-calculate-the-benefits-of-proactive-monitoring-for-microsoft-teams\/","title":{"rendered":"A tool to calculate the benefits of proactive monitoring for Microsoft Teams"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1420.64px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p><strong>LinkedIn &#8211; February 20, 2026<\/strong><\/p>\n<h1 class=\"mt-0 mb-20\">A tool to calculate the benefits of proactive monitoring for Microsoft Teams<\/h1>\n<div id=\"article-heading-title\">\n<div id=\"article-heading-title\">\n<p id=\"ember62\" class=\"ember-view reader-text-block__paragraph\">With over 350 million active users, Microsoft Teams provides the communication and collaboration foundation for many enterprise customers. Because of its importance, disruptions to Teams cause measurable impacts to productivity and revenue.<\/p>\n<p id=\"ember63\" class=\"ember-view reader-text-block__paragraph\"><a class=\"dGbsjCSdHqcHgjJJzMZoNubyIcMvnBkjcZpxQ \" tabindex=\"0\" href=\"https:\/\/www.enableuc.com\/\" target=\"_blank\" rel=\"noopener\" data-test-app-aware-link=\"\">EnableUC<\/a> previously undertook research to identify the categories of issues that create service outages or service degradation for Microsoft Teams and then researched what impact effective proactive monitoring of the Teams environment could provide.<\/p>\n<p id=\"ember64\" class=\"ember-view reader-text-block__paragraph\">In this context, proactive monitoring refers to synthetic transactions and agents or appliances that simulate user activities to test and monitor the performance and availability of Microsoft Teams services. These transactions are pre-scripted actions that mimic real user interactions. Continuously running these synthetic transactions allows IT teams to detect issues before they impact actual users.<\/p>\n<p id=\"ember65\" class=\"ember-view reader-text-block__paragraph\">Based on our research, a detailed model was created that allowed for 29 variable inputs and calculated the business impact with and without proactive monitoring. This included estimating the productivity impact, revenue impact, additional engineer support costs, and overall ticket volumes in both scenarios.<\/p>\n<p id=\"ember66\" class=\"ember-view reader-text-block__paragraph\">Consistent with our previous research, we have developed a simplified visualization tool, called the \u201cTrouble Ticket Tamer\u201d, that helps explore and advance discussions related to the benefits of proactive monitoring.<\/p>\n<p id=\"ember67\" class=\"ember-view reader-text-block__paragraph\">You can try out the tool <a class=\"dGbsjCSdHqcHgjJJzMZoNubyIcMvnBkjcZpxQ \" tabindex=\"0\" href=\"https:\/\/www.voss-solutions.com\/trouble-ticket-tamer\/#start-saving\" target=\"_blank\" rel=\"noopener\" data-test-app-aware-link=\"\">here<\/a>.<\/p>\n<\/div>\n<p><a href=\"https:\/\/www.linkedin.com\/pulse\/tool-calculate-benefits-proactive-monitoring-teams-kevin-kieller-kl50c\/\" target=\"_blank\" rel=\"noopener\">Read the full article<\/a>.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":26033,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17],"tags":[],"class_list":["post-26030","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - 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