{"id":25952,"date":"2026-03-03T12:43:26","date_gmt":"2026-03-03T11:43:26","guid":{"rendered":"https:\/\/www.voss-solutions.com\/?p=25952"},"modified":"2026-04-14T12:29:30","modified_gmt":"2026-04-14T11:29:30","slug":"hidden-cost-microsoft-teams-calling-issues","status":"publish","type":"post","link":"https:\/\/www.voss-solutions.com\/blog\/2026\/hidden-cost-microsoft-teams-calling-issues\/","title":{"rendered":"The hidden cost of Microsoft Teams calling issues"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling voss-new-blog-heading-section\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:30px;--awb-background-color:#e6e7e8;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1420.64px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:50px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:60px;width:100%;\"><\/div><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-margin-top:0px;--awb-margin-bottom:30px;--awb-margin-top-small:0px;--awb-margin-bottom-small:0px;\"><h1 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">The hidden cost of Microsoft Teams calling issues<\/h1><\/div><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top:0px;--awb-margin-bottom:30px;--awb-margin-top-small:0px;--awb-margin-bottom-small:0px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">How proactive monitoring changes the equation<\/h4><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;width:100%;\"><\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_3_4 3_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-order-medium:0;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-1 fusion_builder_column_inner_1_4 1_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.68%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:7.68%;--awb-width-medium:25%;--awb-order-medium:0;--awb-spacing-right-medium:7.68%;--awb-spacing-left-medium:7.68%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p><a href=\"https:\/\/podcasts.apple.com\/us\/podcast\/voss-discover-more-from-uc-experts\/id1851442930\"><img decoding=\"async\" class=\"alignright wp-image-25344\" src=\"https:\/\/voss-media.imgix.net\/2026\/02\/Apple-podcasts-square-icon.png?auto=compress%2Cformat&ixlib=php-3.3.1\" alt=\"Apple podcast square icon\" width=\"35\" height=\"35\" srcset=\"https:\/\/voss-media.imgix.net\/2026\/02\/Apple-podcasts-square-icon.png?auto=compress%2Cformat&amp;fit=scale&amp;h=300&amp;ixlib=php-3.3.1&amp;w=300&amp;wpsize=medium 300w, https:\/\/voss-media.imgix.net\/2026\/02\/Apple-podcasts-square-icon.png?auto=compress%2Cformat&amp;fit=crop&amp;h=150&amp;ixlib=php-3.3.1&amp;w=150&amp;wpsize=thumbnail 150w, https:\/\/voss-media.imgix.net\/2026\/02\/Apple-podcasts-square-icon.png?auto=compress%2Cformat&amp;fit=crop&amp;h=66&amp;ixlib=php-3.3.1&amp;w=66&amp;wpsize=recent-works-thumbnail 66w, https:\/\/voss-media.imgix.net\/2026\/02\/Apple-podcasts-square-icon.png?auto=compress%2Cformat&amp;fit=scale&amp;h=200&amp;ixlib=php-3.3.1&amp;w=200&amp;wpsize=fusion-200 200w, https:\/\/voss-media.imgix.net\/2026\/02\/Apple-podcasts-square-icon.png?auto=compress%2Cformat&amp;fit=scale&amp;h=400&amp;ixlib=php-3.3.1&amp;w=400&amp;wpsize=fusion-400 400w, https:\/\/voss-media.imgix.net\/2026\/02\/Apple-podcasts-square-icon.png?auto=compress%2Cformat&amp;fit=scale&amp;h=1024&amp;ixlib=php-3.3.1&amp;w=1024&amp;wpsize=large 1024w, https:\/\/voss-media.imgix.net\/2026\/02\/Apple-podcasts-square-icon.png?auto=compress%2Cformat&amp;fit=scale&amp;h=1536&amp;ixlib=php-3.3.1&amp;w=1536&amp;wpsize=1536x1536 1536w, https:\/\/voss-media.imgix.net\/2026\/02\/Apple-podcasts-square-icon.png?auto=compress%2Cformat&amp;fit=crop&amp;h=1000&amp;ixlib=php-3.3.1&amp;w=1000&amp;wpsize=1000x1000 1000w, https:\/\/voss-media.imgix.net\/2026\/02\/Apple-podcasts-square-icon.png?auto=compress%2Cformat&ixlib=php-3.3.1 500w\" sizes=\"(max-width: 35px) 100vw, 35px\" \/><\/a><a href=\"https:\/\/open.spotify.com\/show\/6SRYUBdAtSwG4x0lI8Dvrt\"><img decoding=\"async\" class=\"alignright wp-image-25338\" src=\"https:\/\/voss-media.imgix.net\/2026\/02\/Spotify_square_icon.svg.png?auto=compress%2Cformat&ixlib=php-3.3.1\" alt=\"Spotify square icon\" width=\"35\" height=\"35\" srcset=\"https:\/\/voss-media.imgix.net\/2026\/02\/Spotify_square_icon.svg.png?auto=compress%2Cformat&amp;fit=crop&amp;h=150&amp;ixlib=php-3.3.1&amp;w=150&amp;wpsize=thumbnail 150w, https:\/\/voss-media.imgix.net\/2026\/02\/Spotify_square_icon.svg.png?auto=compress%2Cformat&amp;fit=crop&amp;h=66&amp;ixlib=php-3.3.1&amp;w=66&amp;wpsize=recent-works-thumbnail 66w, https:\/\/voss-media.imgix.net\/2026\/02\/Spotify_square_icon.svg.png?auto=compress%2Cformat&amp;fit=scale&amp;h=200&amp;ixlib=php-3.3.1&amp;w=200&amp;wpsize=fusion-200 200w, https:\/\/voss-media.imgix.net\/2026\/02\/Spotify_square_icon.svg.png?auto=compress%2Cformat&amp;fit=scale&amp;h=300&amp;ixlib=php-3.3.1&amp;w=300&amp;wpsize=medium 300w, https:\/\/voss-media.imgix.net\/2026\/02\/Spotify_square_icon.svg.png?auto=compress%2Cformat&amp;fit=scale&amp;h=1024&amp;ixlib=php-3.3.1&amp;w=1024&amp;wpsize=large 1024w, https:\/\/voss-media.imgix.net\/2026\/02\/Spotify_square_icon.svg.png?auto=compress%2Cformat&amp;fit=scale&amp;h=1536&amp;ixlib=php-3.3.1&amp;w=1536&amp;wpsize=1536x1536 1536w, https:\/\/voss-media.imgix.net\/2026\/02\/Spotify_square_icon.svg.png?auto=compress%2Cformat&amp;fit=crop&amp;h=1000&amp;ixlib=php-3.3.1&amp;w=1000&amp;wpsize=1000x1000 1000w, https:\/\/voss-media.imgix.net\/2026\/02\/Spotify_square_icon.svg.png?auto=compress%2Cformat&ixlib=php-3.3.1 225w\" sizes=\"(max-width: 35px) 100vw, 35px\" \/><\/a><a href=\"https:\/\/www.youtube.com\/playlist?list=PLjOBad1DsN1t90Vr450sdVw1ngn3zfBV7\"><img decoding=\"async\" class=\"alignright wp-image-25341\" src=\"https:\/\/voss-media.imgix.net\/2026\/02\/YouTube_full-color_icon_2017.svg-scaled.png?auto=compress%2Cformat&ixlib=php-3.3.1\" alt=\"YouTube square icon\" width=\"49\" height=\"35\" srcset=\"https:\/\/voss-media.imgix.net\/2026\/02\/YouTube_full-color_icon_2017.svg-scaled.png?auto=compress%2Cformat&amp;fit=scale&amp;h=210&amp;ixlib=php-3.3.1&amp;w=300&amp;wpsize=medium 300w, https:\/\/voss-media.imgix.net\/2026\/02\/YouTube_full-color_icon_2017.svg-scaled.png?auto=compress%2Cformat&amp;fit=scale&amp;h=717&amp;ixlib=php-3.3.1&amp;w=1024&amp;wpsize=large 1024w, https:\/\/voss-media.imgix.net\/2026\/02\/YouTube_full-color_icon_2017.svg-scaled.png?auto=compress%2Cformat&amp;fit=scale&amp;h=538&amp;ixlib=php-3.3.1&amp;w=768&amp;wpsize=medium_large 768w, https:\/\/voss-media.imgix.net\/2026\/02\/YouTube_full-color_icon_2017.svg-scaled.png?auto=compress%2Cformat&amp;fit=scale&amp;h=1076&amp;ixlib=php-3.3.1&amp;w=1536&amp;wpsize=1536x1536 1536w, https:\/\/voss-media.imgix.net\/2026\/02\/YouTube_full-color_icon_2017.svg-scaled.png?auto=compress%2Cformat&amp;fit=scale&amp;h=840&amp;ixlib=php-3.3.1&amp;w=1200&amp;wpsize=fusion-1200 1200w, https:\/\/voss-media.imgix.net\/2026\/02\/YouTube_full-color_icon_2017.svg-scaled.png?auto=compress%2Cformat&amp;fit=scale&amp;h=560&amp;ixlib=php-3.3.1&amp;w=800&amp;wpsize=fusion-800 800w, https:\/\/voss-media.imgix.net\/2026\/02\/YouTube_full-color_icon_2017.svg-scaled.png?auto=compress%2Cformat&amp;fit=scale&amp;h=140&amp;ixlib=php-3.3.1&amp;w=200&amp;wpsize=fusion-200 200w, https:\/\/voss-media.imgix.net\/2026\/02\/YouTube_full-color_icon_2017.svg-scaled.png?auto=compress%2Cformat&amp;fit=scale&amp;h=280&amp;ixlib=php-3.3.1&amp;w=400&amp;wpsize=fusion-400 400w, https:\/\/voss-media.imgix.net\/2026\/02\/YouTube_full-color_icon_2017.svg-scaled.png?auto=compress%2Cformat&amp;fit=scale&amp;h=420&amp;ixlib=php-3.3.1&amp;w=600&amp;wpsize=fusion-600 600w, https:\/\/voss-media.imgix.net\/2026\/02\/YouTube_full-color_icon_2017.svg-scaled.png?auto=compress%2Cformat&ixlib=php-3.3.1 2560w\" sizes=\"(max-width: 49px) 100vw, 49px\" \/><\/a><a href=\"https:\/\/rss.com\/podcasts\/voss-solutions\/\"><img decoding=\"async\" class=\"alignright wp-image-25342\" src=\"https:\/\/voss-media.imgix.net\/2026\/02\/Generic_Feed-icon.svg.png?auto=compress%2Cformat&ixlib=php-3.3.1\" alt=\"RSS feed square icon\" width=\"35\" height=\"35\" srcset=\"https:\/\/voss-media.imgix.net\/2026\/02\/Generic_Feed-icon.svg.png?auto=compress%2Cformat&amp;fit=scale&amp;h=300&amp;ixlib=php-3.3.1&amp;w=300&amp;wpsize=medium 300w, https:\/\/voss-media.imgix.net\/2026\/02\/Generic_Feed-icon.svg.png?auto=compress%2Cformat&amp;fit=crop&amp;h=150&amp;ixlib=php-3.3.1&amp;w=150&amp;wpsize=thumbnail 150w, https:\/\/voss-media.imgix.net\/2026\/02\/Generic_Feed-icon.svg.png?auto=compress%2Cformat&amp;fit=crop&amp;h=66&amp;ixlib=php-3.3.1&amp;w=66&amp;wpsize=recent-works-thumbnail 66w, https:\/\/voss-media.imgix.net\/2026\/02\/Generic_Feed-icon.svg.png?auto=compress%2Cformat&amp;fit=scale&amp;h=200&amp;ixlib=php-3.3.1&amp;w=200&amp;wpsize=fusion-200 200w, https:\/\/voss-media.imgix.net\/2026\/02\/Generic_Feed-icon.svg.png?auto=compress%2Cformat&amp;fit=scale&amp;h=1024&amp;ixlib=php-3.3.1&amp;w=1024&amp;wpsize=large 1024w, https:\/\/voss-media.imgix.net\/2026\/02\/Generic_Feed-icon.svg.png?auto=compress%2Cformat&amp;fit=scale&amp;h=1536&amp;ixlib=php-3.3.1&amp;w=1536&amp;wpsize=1536x1536 1536w, https:\/\/voss-media.imgix.net\/2026\/02\/Generic_Feed-icon.svg.png?auto=compress%2Cformat&amp;fit=crop&amp;h=1000&amp;ixlib=php-3.3.1&amp;w=1000&amp;wpsize=1000x1000 1000w, https:\/\/voss-media.imgix.net\/2026\/02\/Generic_Feed-icon.svg.png?auto=compress%2Cformat&ixlib=php-3.3.1 330w\" sizes=\"(max-width: 35px) 100vw, 35px\" \/><\/a><\/p>\n<\/div><\/div><\/div><\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-2 fusion_builder_column_inner_3_5 3_5 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:60%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.2%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.2%;--awb-width-medium:60%;--awb-order-medium:0;--awb-spacing-right-medium:3.2%;--awb-spacing-left-medium:3.2%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\"><p><img decoding=\"async\" class=\"wp-image-10958 size-full alignleft\" src=\"https:\/\/voss-media.imgix.net\/2023\/01\/Tim-Jalland-Colour-White-border.png?auto=compress%2Cformat&ixlib=php-3.3.1\" alt=\"\" width=\"180\" height=\"180\" srcset=\"https:\/\/voss-media.imgix.net\/2023\/01\/Tim-Jalland-Colour-White-border.png?auto=compress%2Cformat&amp;fit=scale&amp;h=300&amp;ixlib=php-3.3.1&amp;w=300&amp;wpsize=medium 300w, https:\/\/voss-media.imgix.net\/2023\/01\/Tim-Jalland-Colour-White-border.png?auto=compress%2Cformat&amp;fit=crop&amp;h=150&amp;ixlib=php-3.3.1&amp;w=150&amp;wpsize=thumbnail 150w, https:\/\/voss-media.imgix.net\/2023\/01\/Tim-Jalland-Colour-White-border.png?auto=compress%2Cformat&amp;fit=crop&amp;h=66&amp;ixlib=php-3.3.1&amp;w=66&amp;wpsize=recent-works-thumbnail 66w, https:\/\/voss-media.imgix.net\/2023\/01\/Tim-Jalland-Colour-White-border.png?auto=compress%2Cformat&amp;fit=scale&amp;h=200&amp;ixlib=php-3.3.1&amp;w=200&amp;wpsize=fusion-200 200w, https:\/\/voss-media.imgix.net\/2023\/01\/Tim-Jalland-Colour-White-border.png?auto=compress%2Cformat&amp;fit=scale&amp;h=400&amp;ixlib=php-3.3.1&amp;w=400&amp;wpsize=fusion-400 400w, https:\/\/voss-media.imgix.net\/2023\/01\/Tim-Jalland-Colour-White-border.png?auto=compress%2Cformat&amp;fit=scale&amp;h=1024&amp;ixlib=php-3.3.1&amp;w=1024&amp;wpsize=large 1024w, https:\/\/voss-media.imgix.net\/2023\/01\/Tim-Jalland-Colour-White-border.png?auto=compress%2Cformat&amp;fit=scale&amp;h=1536&amp;ixlib=php-3.3.1&amp;w=1536&amp;wpsize=1536x1536 1536w, https:\/\/voss-media.imgix.net\/2023\/01\/Tim-Jalland-Colour-White-border.png?auto=compress%2Cformat&amp;fit=crop&amp;h=1000&amp;ixlib=php-3.3.1&amp;w=1000&amp;wpsize=1000x1000 1000w, https:\/\/voss-media.imgix.net\/2023\/01\/Tim-Jalland-Colour-White-border.png?auto=compress%2Cformat&ixlib=php-3.3.1 425w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><\/p>\n<h5>Author: Tim Jalland,<br \/>\nProgram Director,<br \/>\nVOSS Solutions<\/h5>\n<p>Tuesday March 03, 2026<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-3 fusion_builder_column_inner_2_5 2_5 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:40%;--awb-margin-top-large:0px;--awb-spacing-right-large:4.8%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:4.8%;--awb-width-medium:40%;--awb-order-medium:0;--awb-spacing-right-medium:4.8%;--awb-spacing-left-medium:4.8%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><script src=\"https:\/\/fast.wistia.com\/player.js\" async><\/script><script src=\"https:\/\/fast.wistia.com\/embed\/0gtzkc69in.js\" async type=\"module\"><\/script><style>wistia-player[media-id='0gtzkc69in']:not(:defined) { display: block; filter: blur(5px); padding-top:100%; }<\/style> <wistia-player media-id=\"0gtzkc69in\" swatch=\"false\" style=\"width: 100%;height: 180px;\"><\/wistia-player><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling voss-classic-section\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:-30px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1420.64px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-six\" style=\"--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-margin-top-small:0px;--awb-margin-bottom-small:0px;\"><h6 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">With Microsoft Teams firmly established as the collaboration platform of choice for small, medium, and large organizations alike &#8211; now serving over 350 million active users &#8211; its role has expanded far beyond messaging and meetings. For many enterprises, Microsoft Teams Calling has become a critical business service, supporting customer engagement, partner collaboration, and day-to-day internal operations.<\/h6><\/div><div class=\"fusion-text fusion-text-3\"><p>As reliance increases, so does the importance of ensuring that Teams Calling delivers a consistent, high-quality user experience. When voice quality degrades or calls fail, the impact is immediate and tangible &#8211; disrupting conversations, delaying decisions, and ultimately affecting productivity, customer satisfaction, and revenue.<\/p>\n<p>However, Teams Calling does not operate in isolation. It depends on a chain of interconnected components, including:<\/p>\n<ul>\n<li>The user\u2019s device and peripherals<\/li>\n<li>Local network and Wi-Fi conditions<\/li>\n<li>Corporate infrastructure and connectivity<\/li>\n<li>Microsoft 365 and Teams cloud services<\/li>\n<li>PSTN connectivity and carrier infrastructure<\/li>\n<\/ul>\n<p>Each link in this chain must perform correctly. When one element fails or underperforms, the user experiences poor call quality &#8211; and identifying the root cause can be complex.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-margin-top-small:0px;--awb-margin-bottom-small:0px;\"><h3 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">The operational burden of troubleshooting Teams Calling<\/h3><\/div><div class=\"fusion-text fusion-text-4\"><p>When call quality issues occur, the most visible symptom is a support ticket. These tickets often require multiple diagnostic steps, cross-team collaboration, and specialist expertise to resolve. This consumes valuable IT resources and increases operational costs, but the true impact extends further.<\/p>\n<p>Many users never report issues at all. Instead, they adapt &#8211; tolerating degraded service, avoiding calls, or switching to alternative communication methods. This &#8220;silent suffering&#8221; creates hidden productivity losses across the organization.<\/p>\n<p>Industry experience suggests that unreported issues may outnumber reported tickets by a factor of five to ten. This means the visible support burden represents only a fraction of the true operational and business impact.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling voss-classic-section\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-background-color:#e6e7e8;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1420.64px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-margin-top-small:0px;--awb-margin-bottom-small:0px;\"><h3 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">The Teams Calling maturity ladder: From reactive to proactive operations<\/h3><\/div><div class=\"fusion-text fusion-text-5\"><p>Organizations typically address Teams Calling quality through a progression of operational maturity.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-bg-color:#414042;--awb-bg-color-hover:#414042;--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-4 fusion_builder_column_inner_1_1 1_1 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-padding-top:20px;--awb-padding-right:20px;--awb-padding-bottom:20px;--awb-padding-left:20px;--awb-bg-color:#414042;--awb-bg-color-hover:#414042;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-text fusion-text-6\" style=\"--awb-text-color:#ffffff;\"><h5 style=\"text-align: left;\"><strong><span style=\"color: #00ade5;\">LEVEL 1.<br \/>\n<span style=\"color: #ffffff;\">Native Microsoft tools and analytics<\/span><br \/>\n<\/span><\/strong><\/h5>\n<\/div><div class=\"fusion-text fusion-text-7\" style=\"--awb-text-color:#ffffff;\"><p>Most organizations begin with the native tools available within the Microsoft ecosystem, using Teams Admin Center data and exporting telemetry into tools such as Power BI for analysis.<\/p>\n<p>While valuable for reporting and trend analysis, these tools are primarily designed for analytics rather than operational monitoring. They help explain what has happened but provide limited capability to detect and resolve issues quickly &#8211; and even less ability to prevent them.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-padding-top:20px;--awb-padding-right:20px;--awb-padding-bottom:20px;--awb-padding-left:20px;--awb-bg-color:#00ade5;--awb-bg-color-hover:#00ade5;--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-5 fusion_builder_column_inner_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-8\" style=\"--awb-text-color:#ffffff;\"><h5><strong><span style=\"color: #100047;\">LEVEL 2.<br \/>\n<span style=\"color: #ffffff;\">Monitoring and reactive troubleshooting<\/span><br \/>\n<\/span><\/strong><\/h5>\n<\/div><div class=\"fusion-text fusion-text-9\" style=\"--awb-text-color:#ffffff;\"><p>The next step is implementing dedicated monitoring tools designed specifically for Teams Calling environments. These tools provide real-time visibility into call quality across users and locations, alerting when service degradation occurs, detailed diagnostic information across endpoints, networks, and services, and faster identification of root causes.<\/p>\n<p>This significantly reduces troubleshooting time, improves user experience, and lowers the operational burden on IT teams. However, this approach remains largely reactive \u2014 responding after users have already experienced an issue.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-padding-top:20px;--awb-padding-right:20px;--awb-padding-bottom:20px;--awb-padding-left:20px;--awb-bg-color:#ffffff;--awb-bg-color-hover:#ffffff;--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-6 fusion_builder_column_inner_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-color:#ffffff;--awb-bg-color-hover:#ffffff;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-10\" style=\"--awb-text-color:#ffffff;\"><h5><strong><span style=\"color: #00ade5;\">LEVEL 3.<br \/>\n<span style=\"color: #100047;\">Proactive monitoring and synthetic testing<\/span><br \/>\n<\/span><\/strong><\/h5>\n<\/div><div class=\"fusion-text fusion-text-11\"><p>Organizations who adopt proactive monitoring tend to be the most mature. Rather than waiting for real users to encounter problems, proactive monitoring simulates user activity across the Teams ecosystem. Synthetic calls and automated tests continuously validate service health, identifying issues before they affect users.<\/p>\n<p>This enables IT teams to detect degradation early, resolve issues before users are impacted, reduce support ticket volumes, improve service reliability and user confidence, and optimize resource utilization. Proactive monitoring shifts operations from reactive firefighting to controlled, predictable service management.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling voss-classic-section\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1420.64px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-margin-top-small:0px;--awb-margin-bottom-small:0px;\"><h3 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Examples of Proactive Monitoring<\/h3><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\" style=\"border-radius:30px;\"><img decoding=\"async\" width=\"1024\" height=\"684\" alt=\"VOSS Dashboard navigation showing audio and video quality and reliability trends\" title=\"Dashboard-navigation-screenshot\" src=\"https:\/\/voss-media.imgix.net\/2026\/03\/Dashboard-navigation-screenshot.png?auto=compress%2Cformat&fit=scale&h=684&ixlib=php-3.3.1&w=1024&wpsize=large\" class=\"img-responsive wp-image-26009\" srcset=\"https:\/\/voss-media.imgix.net\/2026\/03\/Dashboard-navigation-screenshot.png?auto=compress%2Cformat&amp;fit=scale&amp;h=534&amp;ixlib=php-3.3.1&amp;w=800&amp;wpsize=fusion-800 800w, https:\/\/voss-media.imgix.net\/2026\/03\/Dashboard-navigation-screenshot.png?auto=compress%2Cformat&amp;fit=scale&amp;h=134&amp;ixlib=php-3.3.1&amp;w=200&amp;wpsize=fusion-200 200w, https:\/\/voss-media.imgix.net\/2026\/03\/Dashboard-navigation-screenshot.png?auto=compress%2Cformat&amp;fit=scale&amp;h=267&amp;ixlib=php-3.3.1&amp;w=400&amp;wpsize=fusion-400 400w, https:\/\/voss-media.imgix.net\/2026\/03\/Dashboard-navigation-screenshot.png?auto=compress%2Cformat&amp;fit=scale&amp;h=401&amp;ixlib=php-3.3.1&amp;w=600&amp;wpsize=fusion-600 600w, https:\/\/voss-media.imgix.net\/2026\/03\/Dashboard-navigation-screenshot.png?auto=compress%2Cformat&fit=scale&h=684&ixlib=php-3.3.1&w=1024&wpsize=large 1024w, https:\/\/voss-media.imgix.net\/2026\/03\/Dashboard-navigation-screenshot.png?auto=compress%2Cformat&amp;fit=scale&amp;h=1026&amp;ixlib=php-3.3.1&amp;w=1536&amp;wpsize=1536x1536 1536w, https:\/\/voss-media.imgix.net\/2026\/03\/Dashboard-navigation-screenshot.png?auto=compress%2Cformat&amp;ixlib=php-3.3.1 1002w\" sizes=\"(max-width: 640px) 100vw, 800px\" \/><\/span><\/div><div class=\"fusion-text fusion-text-12\"><p style=\"text-align: center;\"><em>Top level quality indicators on a Microsoft Teams Phone service<\/em><\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none\" style=\"border-radius:30px;\"><img decoding=\"async\" width=\"1024\" height=\"486\" alt=\"Typical VOSS dashboards showing connectivity test results and average Latency, loss and jitter.\" title=\"Connectivity-test-results-screenshot\" src=\"https:\/\/voss-media.imgix.net\/2026\/03\/Connectivity-test-results-screenshot.png?auto=compress%2Cformat&fit=scale&h=486&ixlib=php-3.3.1&w=1024&wpsize=large\" class=\"img-responsive wp-image-26010\" srcset=\"https:\/\/voss-media.imgix.net\/2026\/03\/Connectivity-test-results-screenshot.png?auto=compress%2Cformat&amp;fit=scale&amp;h=570&amp;ixlib=php-3.3.1&amp;w=1200&amp;wpsize=fusion-1200 1200w, https:\/\/voss-media.imgix.net\/2026\/03\/Connectivity-test-results-screenshot.png?auto=compress%2Cformat&amp;fit=scale&amp;h=380&amp;ixlib=php-3.3.1&amp;w=800&amp;wpsize=fusion-800 800w, https:\/\/voss-media.imgix.net\/2026\/03\/Connectivity-test-results-screenshot.png?auto=compress%2Cformat&amp;fit=scale&amp;h=95&amp;ixlib=php-3.3.1&amp;w=200&amp;wpsize=fusion-200 200w, https:\/\/voss-media.imgix.net\/2026\/03\/Connectivity-test-results-screenshot.png?auto=compress%2Cformat&amp;fit=scale&amp;h=190&amp;ixlib=php-3.3.1&amp;w=400&amp;wpsize=fusion-400 400w, https:\/\/voss-media.imgix.net\/2026\/03\/Connectivity-test-results-screenshot.png?auto=compress%2Cformat&amp;fit=scale&amp;h=285&amp;ixlib=php-3.3.1&amp;w=600&amp;wpsize=fusion-600 600w, https:\/\/voss-media.imgix.net\/2026\/03\/Connectivity-test-results-screenshot.png?auto=compress%2Cformat&amp;fit=scale&amp;h=730&amp;ixlib=php-3.3.1&amp;w=1536&amp;wpsize=1536x1536 1536w, https:\/\/voss-media.imgix.net\/2026\/03\/Connectivity-test-results-screenshot.png?auto=compress%2Cformat&amp;ixlib=php-3.3.1 1364w\" sizes=\"(max-width: 640px) 100vw, 800px\" \/><\/span><\/div><div class=\"fusion-text fusion-text-13\"><p style=\"text-align: center;\"><em>Proactive monitoring agents in action, illustrating tests running along with key quality metrics over time<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling voss-classic-section\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-background-color:#e6e7e8;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1420.64px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-7 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-margin-top-small:0px;--awb-margin-bottom-small:0px;\"><h3 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Quantifying the business impact: Introducing the trouble ticket tamer<\/h3><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-14\"><p>While the operational benefits of proactive monitoring are clear, many organizations struggle to quantify the financial impact. How much do Teams Calling issues really cost? And what is the measurable return on investing in proactive monitoring?<\/p>\n<\/div><script src=\"https:\/\/fast.wistia.com\/player.js\" async><\/script><script src=\"https:\/\/fast.wistia.com\/embed\/tiw4nizicf.js\" async type=\"module\"><\/script><style>wistia-player[media-id='tiw4nizicf']:not(:defined) { background: center \/ contain no-repeat url('https:\/\/fast.wistia.com\/embed\/medias\/tiw4nizicf\/swatch'); display: block; filter: blur(5px); padding-top:56.25%; }<\/style> <wistia-player media-id=\"tiw4nizicf\" aspect=\"1.7777777777777777\"><\/wistia-player><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:20px;width:100%;\"><\/div><div class=\"fusion-text fusion-text-15\"><p>To answer this, Kevin Kieller of enableUC &#8211; a recognized Microsoft Teams expert with extensive customer experience &#8211; developed the Trouble Ticket Tamer model. This model quantifies the true cost of Teams Calling issues across three key dimensions:<\/p>\n<ul>\n<li>Lost productivity from affected users<\/li>\n<li>Lost revenue from disrupted customer interactions<\/li>\n<li>Additional IT labor required to diagnose and resolve issues<\/li>\n<\/ul>\n<p>The model compares scenarios with and without proactive monitoring, revealing the potential cost savings and operational efficiency gains.<\/p>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:20px;width:100%;\"><\/div><div class=\"fusion-title title fusion-title-8 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-margin-top-small:0px;--awb-margin-bottom-small:0px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Explore your organization\u2019s potential savings<\/h4><\/div><div class=\"fusion-text fusion-text-16\"><p>The calculator allows you to enter key parameters specific to your organization, such as:<\/p>\n<ul>\n<li>Number of Teams Calling users<\/li>\n<li>Support ticket volumes<\/li>\n<li>IT labor costs<\/li>\n<li>Revenue per employee<\/li>\n<\/ul>\n<p>Based on these four inputs, the tool estimates the true annual cost of Teams Calling issues, the hidden cost of unreported problems, and the operational savings achievable through proactive monitoring. For many organizations, the results reveal substantial hidden costs &#8211; and a compelling financial justification for improving monitoring maturity.<\/p>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:20px;width:100%;\"><\/div><div class=\"fusion-title title fusion-title-9 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-margin-top-small:0px;--awb-margin-bottom-small:0px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">From reactive support to proactive service assurance<\/h4><\/div><div class=\"fusion-text fusion-text-17\"><p>As Microsoft Teams becomes the primary voice platform for modern enterprises, maintaining call quality is no longer simply a technical concern &#8211; it is a business imperative. Organizations that rely solely on reactive troubleshooting incur hidden costs in productivity, support overhead, and lost business opportunity. By adopting proactive monitoring, enterprises can transform Teams Calling operations \u2014 improving reliability, reducing support burden, and protecting business performance.<\/p>\n<p>The Trouble Ticket Tamer provides a clear, data-driven way to understand this impact and build a strong business case for proactive monitoring.<\/p>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:20px;width:100%;\"><\/div><div class=\"fusion-title title fusion-title-10 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-margin-top-small:0px;--awb-margin-bottom-small:0px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Discover more<\/h4><\/div><div class=\"fusion-text fusion-text-18\"><p>Explore the Trouble Ticket Tamer calculator to understand the potential impact in your organization, or speak to VOSS to learn how proactive monitoring and analytics can help you deliver a reliable, high-quality Microsoft Teams Calling experience at scale.<\/p>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:20px;width:100%;\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-bottom:20px;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#ffffff;border-color:#ffffff;border-top-width:1px;\"><\/div><\/div><ul style=\"--awb-iconcolor:#00ade5;--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;\" class=\"fusion-checklist fusion-checklist-1 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-glasses fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>See more about <a href=\"\/platform\/uc-monitoring\/\">UC monitoring<\/a> and <a href=\"\/platform\/license-management\/\">license management<\/a><\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-bullhorn fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Read additional articles of interest: <a href=\"\/news\/2025\/the-100-billion-blind-spot-why-most-organizations-waste-money-on-microsoft-licenses\/\">The $100 billion blind spot<\/a>: Why most organizations waste money on Microsoft licenses<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-envelope fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><span style=\"font-weight: 400;\">Or <a href=\"http:\/\/www.voss-solutions.com\/contact-us\/\">get in touch<\/a> with us<\/span><\/p>\n<\/div><\/li><\/ul><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-12 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><!DOCTYPE html>\n<html lang=\"en\">\n<head>\n    <meta charset=\"UTF-8\">\n    <meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\">\n    <title>Trouble Ticket Tamer v3.0<\/title>\n    <script src=\"https:\/\/cdn.jsdelivr.net\/npm\/chart.js\"><\/script>\n    <style>\n        :root {\n            --primary-navy: #2c3e50;\n            --chart-blue: #21618c;\n            --chart-orange: #e67e22;\n            --chart-green: #1e8449;\n            --bg-gray: #f8f9f9;\n        }\n        body { font-family: 'Segoe UI', Arial, sans-serif; background-color: var(--bg-gray); padding: 20px; color: var(--primary-navy); }\n        .app-container { max-width: 950px; margin: 0 auto; background: white; padding: 25px; border-radius: 8px; box-shadow: 0 4px 10px rgba(0,0,0,0.1); }\n        h1 { text-align: center; margin-bottom: 30px; font-size: 1.8rem; }\n        \n        \/* Inputs *\/\n        .input-section { display: grid; grid-template-columns: repeat(auto-fit, minmax(200px, 1fr)); gap: 15px; margin-bottom: 40px; border-bottom: 2px solid #eee; padding-bottom: 20px; }\n        .field { display: flex; flex-direction: column; }\n        label { font-size: 0.85rem; font-weight: bold; margin-bottom: 5px; color: #555; }\n        input { padding: 10px; border: 1px solid #ccc; border-radius: 4px; font-size: 1rem; }\n        \n        \/* Charts *\/\n        .canvas-wrapper { position: relative; height: 350px; margin-bottom: 50px; }\n        .graph-title { text-align: center; font-weight: bold; margin-bottom: 10px; color: #333; }\n\n        \/* Tables *\/\n        .summary-table, .details-table { width: 100%; border-collapse: collapse; margin-top: 10px; font-size: 0.9rem; }\n        .summary-table th, .summary-table td, .details-table th, .details-table td { padding: 10px; border: 1px solid #ddd; }\n        .summary-table th, .details-table th { background-color: #f2f2f2; text-align: center; font-weight: bold; }\n        .summary-table td { text-align: right; }\n        .summary-table .label-col { text-align: left; font-weight: bold; background-color: #f9f9f9; }\n        .total-row { font-weight: bold; background-color: #eee !important; }\n        \n        \/* Details Tables specific alignment *\/\n        .details-table td { text-align: left; vertical-align: top; }\n        .details-table th { text-align: left; }\n\n        \/* Collapsible Sections *\/\n        .info-section { margin-top: 40px; border-top: 2px solid #eee; padding-top: 20px; }\n        details { border: 1px solid #ddd; border-radius: 4px; margin-bottom: 10px; background: #fff; }\n        summary { background-color: #f2f2f2; padding: 15px; cursor: pointer; font-weight: bold; outline: none; list-style: none; display: flex; align-items: center; justify-content: space-between; }\n        summary::-webkit-details-marker { display: none; } \/* Hide default triangle *\/\n        summary::after { content: '+'; font-size: 1.2rem; font-weight: bold; }\n        details[open] summary::after { content: '-'; }\n        .details-content { padding: 20px; line-height: 1.6; }\n        .details-content h4 { margin-top: 20px; margin-bottom: 10px; color: var(--chart-blue); }\n        .details-content ul { padding-left: 20px; }\n        .note { font-style: italic; color: #666; margin-top: 10px; display: block; }\n    <\/style>\n<\/head>\n<body>\n\n<div class=\"app-container\">\n    <h1>Trouble Ticket Tamer<\/h1>\n    <h4 align=center>Simply enter your data and see how much you could be saving!<\/h4>\n<br><br>\n\n    <div class=\"input-section\">\n        <div class=\"field\">\n            <label>Number of Teams Users<\/label>\n            <input type=\"number\" id=\"teamsUsers\" value=\"1000\" min=\"0\" step = \"100\" oninput=\"updateDashboard()\">\n        <\/div>\n        <div class=\"field\">\n            <label>Number of Employees<\/label>\n            <input type=\"number\" id=\"numEmployees\" value=\"1000\" min=\"0\" step = \"100\" oninput=\"updateDashboard()\">\n        <\/div>\n        <div class=\"field\">\n            <label>Teams Trouble Tickets \/ Year<\/label>\n            <input type=\"number\" id=\"annualTickets\" value=\"10000\" min=\"0\" step = \"100\" oninput=\"updateDashboard()\">\n        <\/div>\n        <div class=\"field\">\n            <label>Annual Revenue ($)<\/label>\n            <input type=\"number\" id=\"annualRevenue\" value=\"25000000\" min=\"0\" step = \"100000\" oninput=\"updateDashboard()\">\n        <\/div>\n    <\/div>\n\n    <div class=\"graph-title\">Reduction in Ticket Volume<\/div>\n    <div class=\"canvas-wrapper\">\n        <canvas id=\"volumeChart\"><\/canvas>\n    <\/div>\n\n    <div class=\"graph-title\">Estimated Savings with Proactive Monitoring<\/div>\n    <div class=\"canvas-wrapper\">\n        <canvas id=\"savingsChart\"><\/canvas>\n    <\/div>\n\n    <div class=\"graph-title\">Detailed Summary<\/div>\n    <table class=\"summary-table\">\n        <thead>\n            <tr>\n                <th>Category<\/th>\n                <th>Without Proactive Monitoring<\/th>\n                <th>With Proactive Monitoring<\/th>\n                <th>Savings<\/th>\n            <\/tr>\n        <\/thead>\n        <tbody id=\"summaryBody\"><\/tbody>\n    <\/table>\n\n    <div class=\"info-section\">\n        \n        <details>\n            <summary>Model Development<\/summary>\n            <div class=\"details-content\">\n                <p>Input for the detailed model that the Trouble Ticket Tamer is based on leveraged collective expertise of <a href=\"https:\/\/www.enableuc.com\" target=\"_blank\">EnableUC<\/a>, discussions with IT professionals responsible for managing Teams environments, and Microsoft MVPs (most valuable professionals), along with online research.<\/p>\n            <\/div>\n        <\/details>\n\n        <details>\n            <summary>Sources of Teams Outages and Service Degradation<\/summary>\n            <div class=\"details-content\">\n                <p>While creating the detailed model Trouble Ticket Tamer is based on, we identified 11 issue categories that can lead to Teams outages or degraded service. Each has a likelihood, impact scope, and potential for mitigation through proactive monitoring. We rated each category using our expertise, input from IT professionals and Microsoft MVPs, and online research.<\/p>\n                \n                <div style=\"overflow-x: auto;\">\n                    <table class=\"details-table\">\n                        <thead>\n                            <tr>\n                                <th>Source<\/th>\n                                <th>Description<\/th>\n                                <th>Availability<\/th>\n                                <th>Disruption %<\/th>\n                                <th>Impact Scope<\/th>\n                            <\/tr>\n                        <\/thead>\n                        <tbody>\n                            <tr>\n                                <td>Core services issues<\/td>\n                                <td>The Teams service itself is covered by three different SLAs (Dec 1, 2024) 99.9% for chat and meetings, 99.999% for PSTN calls, auto attendants, and call queues, 99.9% \u201cgood\u201d voice quality (VoIP or PSTN)<\/td>\n                                <td>99.99%<\/td>\n                                <td>0.01%<\/td>\n                                <td>Broad<\/td>\n                            <\/tr>\n                            <tr>\n                                <td>Supporting service issues<\/td>\n                                <td>Even if Teams is \u201cup\u201d, occasionally supporting services, such as Active Directory (aka Entra) or MFA (multi-factor authentication) can prevent users from accessing Teams.<\/td>\n                                <td>99.99%<\/td>\n                                <td>0.01%<\/td>\n                                <td>Broad<\/td>\n                            <\/tr>\n                            <tr>\n                                <td>Hardware issues<\/td>\n                                <td>Occasionally individual users experience hardware issues; these could be related to their laptop, headset, or external camera.<\/td>\n                                <td>99.99%<\/td>\n                                <td>0.01%<\/td>\n                                <td>Individual<\/td>\n                            <\/tr>\n                            <tr>\n                                <td>Software issues<\/td>\n                                <td>More often other software running on a user\u2019s laptop cause issues with Teams, either because CPU or memory resources are overloaded or because a video device is \u201cin use\u201d by another application. Pending Windows updates can also cause issues.<\/td>\n                                <td>99.95%<\/td>\n                                <td>0.05%<\/td>\n                                <td>Individual<\/td>\n                            <\/tr>\n                            <tr>\n                                <td>Human error causing configuration issue<\/td>\n                                <td>Typically a misconfiguration, e.g. firewall rule, expired certificate.<\/td>\n                                <td>99.90%<\/td>\n                                <td>0.10%<\/td>\n                                <td>Location (or Broad)<\/td>\n                            <\/tr>\n                            <tr>\n                                <td>Network issues<\/td>\n                                <td>Remote users may experience issues with their Internet provider. Occasionally office-based networks, especially WiFi may encounter problems.<\/td>\n                                <td>99.70%<\/td>\n                                <td>0.30%<\/td>\n                                <td>Varies<\/td>\n                            <\/tr>\n                            <tr>\n                                <td>Security issues<\/td>\n                                <td>Cybersecurity issue - could impact entire org; disruption for security\/Comms\/PR because of this incident.<\/td>\n                                <td>99.90%<\/td>\n                                <td>0.10%<\/td>\n                                <td>Location (or Broad)<\/td>\n                            <\/tr>\n                            <tr>\n                                <td>Loss of power<\/td>\n                                <td>Power disruptions due to scheduled maintenance or outages.<\/td>\n                                <td>99.90%<\/td>\n                                <td>0.10%<\/td>\n                                <td>Varies<\/td>\n                            <\/tr>\n                            <tr>\n                                <td>Physical infrastructure damage<\/td>\n                                <td>Occasionally an office may be inaccessible due to construction, events, or accidents.<\/td>\n                                <td>99.98%<\/td>\n                                <td>0.02%<\/td>\n                                <td>Location<\/td>\n                            <\/tr>\n                            <tr>\n                                <td>Weather issues<\/td>\n                                <td>Inability to physically access specific site. The United States has seen a 67% increase in major power outages from weather-related events since 2000. In 2023, the U.S. experienced 28 separate weather and climate disasters, resulting in $92 billion in damages.<\/td>\n                                <td>99.90%<\/td>\n                                <td>0.10%<\/td>\n                                <td>Location<\/td>\n                            <\/tr>\n                            <tr>\n                                <td>End-user error\/issues<\/td>\n                                <td>Primarily productivity degradation due to user training \"blindspots\"; no tickets because users don\u2019t realize inefficiency.<\/td>\n                                <td>99%<\/td>\n                                <td>1.00%<\/td>\n                                <td>Individual<\/td>\n                            <\/tr>\n                        <\/tbody>\n                    <\/table>\n                <\/div>\n            <\/div>\n        <\/details>\n\n        <details>\n            <summary>Mitigation Strategies<\/summary>\n            <div class=\"details-content\">\n                <p>Based on our research, our model uses the following default values:<\/p>\n                \n                <div style=\"overflow-x: auto;\">\n                    <table class=\"details-table\">\n                        <thead>\n                            <tr>\n                                <th>Source<\/th>\n                                <th>Primary Strategy<\/th>\n                                <th>Secondary Strategy<\/th>\n                                <th>Issues Avoided w\/ Monitoring<\/th>\n                            <\/tr>\n                        <\/thead>\n                        <tbody>\n                            <tr><td>Core services issues<\/td><td>Detect and communicate<\/td><td><\/td><td>75%<\/td><\/tr>\n                            <tr><td>Supporting service issues<\/td><td>Detect and communicate<\/td><td><\/td><td>75%<\/td><\/tr>\n                            <tr><td>Hardware issues<\/td><td>React efficiently<\/td><td>Detect and communicate<\/td><td>5%<\/td><\/tr>\n                            <tr><td>Software issues<\/td><td>React efficiently<\/td><td>Detect and communicate<\/td><td>5%<\/td><\/tr>\n                            <tr><td>Human error (config)<\/td><td>Detect and correct<\/td><td>Detect and communicate<\/td><td>75%<\/td><\/tr>\n                            <tr><td>Network issues<\/td><td>Detect and correct<\/td><td>Detect and communicate<\/td><td>90%<\/td><\/tr>\n                            <tr><td>Security issues<\/td><td>Detect and communicate<\/td><td><\/td><td>50%<\/td><\/tr>\n                            <tr><td>Loss of power<\/td><td>Detect and communicate<\/td><td><\/td><td>75%<\/td><\/tr>\n                            <tr><td>Physical damage<\/td><td>Detect and communicate<\/td><td><\/td><td>80%<\/td><\/tr>\n                            <tr><td>Weather issues<\/td><td>Detect and communicate<\/td><td><\/td><td>90%<\/td><\/tr>\n                            <tr><td>End-user error\/issues*<\/td><td>Training<\/td><td>On-going training<\/td><td>0%<\/td><\/tr>\n                        <\/tbody>\n                    <\/table>\n                <\/div>\n                <span class=\"note\">*While proactive monitoring can help mitigate many issues, in our assessment, end-user errors or issues, caused by not understanding how to use Microsoft Team effectively, can best be mitigated through enhanced initial and on-going end-user training.<\/span>\n\n                <h4>Mitigation Approaches<\/h4>\n                \n                <p><strong>Detect and Correct:<\/strong> Synthetic transactions, utilized as part of proactive monitoring, can notify IT teams of potential issues before they impact end users. For instance, a misconfiguration that leads to an outage outside regular business hours may be identified in advance, allowing IT to diagnose and resolve the problem prior to the next work cycle.<\/p>\n\n                <p><strong>Detect and Communicate:<\/strong> Proactive monitoring may also highlight widespread or location-specific incidents. While some challenges may fall outside IT's direct control, timely communication and suggested alternatives are essential. For example, rescheduling meetings if Teams is unavailable, leveraging alternative platforms such as Zoom or Webex (which many large organizations retain for such contingencies), or recommending temporary remote work arrangements can help mitigate disruption.<\/p>\n                \n                <p>To maximize the effectiveness of mitigation strategies, preparatory measures should be undertaken. This includes user training on backup solutions (e.g., ensuring all personnel understand how to use mobile hotspots if their primary network is affected) and drafting preemptive communications for anticipated scenarios such as office closures resulting from weather, power outages, or physical infrastructure failures.<\/p>\n\n                <p><strong>React Efficiently:<\/strong> Certain issues\u2014primarily those related to individual hardware or software\u2014may be challenging to avert entirely. The focus here should be rapid resolution, supported by advance planning such as maintaining an inventory of spare devices and components, as well as implementing proven processes for replacing hardware while safeguarding data and configurations. Organizations may also provide loaner laptops to maintain productivity while permanent replacements are arranged.<\/p>\n            <\/div>\n        <\/details>\n\n    <\/div>\n<\/div>\n\n<script>\n    let volumeChart, savingsChart;\n\n    const REDUCTION_FACTOR = 0.21; \/\/ 79% reduction\n    const TICKETS_PER_ENG_DAY = 20; \n    const ENG_SALARY = 135000; \n    const AVG_EMP_SALARY = 100000; \n    const RATE_NO_PROACTIVE = 0.0054; \n    const RATE_WITH_PROACTIVE = 0.0012; \n\n    const formatUSD = (val) => '$' + Math.round(val).toLocaleString();\n\n    function initCharts() {\n        volumeChart = new Chart(document.getElementById('volumeChart').getContext('2d'), {\n            type: 'line',\n            data: {\n                labels: ['Without Proactive Monitoring', 'With Proactive Monitoring'],\n                datasets: [{\n                    label: 'Tickets',\n                    data: [0, 0],\n                    borderColor: '#21618c',\n                    backgroundColor: '#21618c',\n                    borderWidth: 4,\n                    pointRadius: 6,\n                    tension: 0\n                }]\n            },\n            options: {\n                responsive: true,\n                maintainAspectRatio: false,\n                animation: { duration: 800 },\n                scales: { y: { beginAtZero: true } },\n                plugins: { legend: { display: false } }\n            }\n        });\n\n        savingsChart = new Chart(document.getElementById('savingsChart').getContext('2d'), {\n            type: 'line',\n            data: {\n                labels: ['Without Proactive Monitoring', 'With Proactive Monitoring'],\n                datasets: [\n                    { label: 'Lost Revenue', data: [0,0], backgroundColor: '#E72F52', fill: true },\n                    { label: 'Lost Productivity', data: [0,0], backgroundColor: '#0D95D0', fill: true },\n                    { label: 'Additional IT Labor Cost', data: [0,0], backgroundColor: '#7DC462', fill: true }\n                ]\n            },\n            options: {\n                responsive: true,\n                maintainAspectRatio: false,\n                animation: { duration: 800 },\n                scales: { y: { stacked: true, beginAtZero: true, ticks: { callback: (v) => formatUSD(v) } } },\n                plugins: { legend: { position: 'bottom' } }\n            }\n        });\n    }\n\n    function updateDashboard() {\n        const employees = parseFloat(document.getElementById('numEmployees').value) || 0;\n        const annualTicketsInput = parseFloat(document.getElementById('annualTickets').value) || 0;\n        const revenue = parseFloat(document.getElementById('annualRevenue').value) || 0;\n\n        \/\/ 1. Ticket Volume\n        const volWithout = annualTicketsInput; \n        const volWith = volWithout * REDUCTION_FACTOR; \n\n        \/\/ 2. Labor Cost Calculations\n        const costNo = (volWithout \/ (TICKETS_PER_ENG_DAY * 260)) * ENG_SALARY;\n        const costWith = (volWith \/ (TICKETS_PER_ENG_DAY * 260)) * ENG_SALARY;\n        const additionalLaborNo = Math.round(Math.max(0, costNo - costWith));\n        const additionalLaborWith = 0; \n\n        \/\/ 3. Productivity & Revenue Loss\n        const totalSalary = employees * AVG_EMP_SALARY;\n        const prodLossNo = totalSalary * RATE_NO_PROACTIVE; \n        const prodLossWith = totalSalary * RATE_WITH_PROACTIVE; \n        const revLossNo = revenue * RATE_NO_PROACTIVE; \n        const revLossWith = revenue * RATE_WITH_PROACTIVE; \n\n        \/\/ Update Charts\n        volumeChart.data.datasets[0].data = [volWithout, volWith];\n        volumeChart.update();\n\n        savingsChart.data.datasets[0].data = [revLossNo, revLossWith];\n        savingsChart.data.datasets[1].data = [prodLossNo, prodLossWith];\n        savingsChart.data.datasets[2].data = [Math.round(additionalLaborNo), additionalLaborWith];\n        savingsChart.update();\n\n        const totalNo = revLossNo + prodLossNo + additionalLaborNo;\n        const totalWith = revLossWith + prodLossWith + additionalLaborWith;\n        \n        document.getElementById('summaryBody').innerHTML = `\n            <tr>\n                <td class=\"label-col\">Ticket Volume<\/td>\n                <td>${Math.round(volWithout).toLocaleString()}<\/td>\n                <td>${Math.round(volWith).toLocaleString()}<\/td>\n                <td>${Math.round(volWithout - volWith).toLocaleString()}<\/td>\n            <\/tr>\n            <tr>\n                <td class=\"label-col\">Lost Revenue<\/td>\n                <td>${formatUSD(revLossNo)}<\/td>\n                <td>${formatUSD(revLossWith)}<\/td>\n                <td>${formatUSD(revLossNo - revLossWith)}<\/td>\n            <\/tr>\n            <tr>\n                <td class=\"label-col\">Lost Productivity<\/td>\n                <td>${formatUSD(prodLossNo)}<\/td>\n                <td>${formatUSD(prodLossWith)}<\/td>\n                <td>${formatUSD(prodLossNo - prodLossWith)}<\/td>\n            <\/tr>\n            <tr>\n                <td class=\"label-col\">Addl. IT Labor Cost<\/td>\n                <td>${formatUSD(additionalLaborNo)}<\/td>\n                <td>${formatUSD(additionalLaborWith)}<\/td>\n                <td>${formatUSD(additionalLaborNo - additionalLaborWith)}<\/td>\n            <\/tr>\n            <tr class=\"total-row\">\n                <td class=\"label-col\">Total Estimated Financial Impact<\/td>\n                <td>${formatUSD(totalNo)}<\/td>\n                <td>${formatUSD(totalWith)}<\/td>\n                <td>${formatUSD(totalNo - totalWith)}<\/td>\n            <\/tr>\n        `;\n    }\n\n    window.onload = () => {\n        initCharts();\n        updateDashboard();\n    };\n<\/script>\n<\/body>\n<\/html><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling voss-classic-section\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-background-color:#f7f7f7;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1420.64px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-13 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-11 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-four sign-up-for-voss-updates-heading\" style=\"--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-margin-top-small:0px;--awb-margin-bottom-small:0px;\"><h4 class=\"fusion-title-heading title-heading-center\" style=\"margin:0;\">Keep up to date with our latest blogs and subscribe today<\/h4><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-14 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><iframe class=\"voss-contact-us-form\" src=\"https:\/\/go.voss-solutions.com\/l\/915611\/2023-11-23\/s73tm\" width=\"100%\" height=\"500\" type=\"text\/html\" frameborder=\"0\" allowTransparency=\"true\" data-cookieconsent=\"ignore\" style=\"border: 0\"><\/iframe><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-15 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-3 hover-type-none\" style=\"border-radius:30px;\"><img decoding=\"async\" width=\"1000\" height=\"1000\" title=\"Cheerful,Young,Blonde,Girl,Using,Laptop,Computer,While,Sitting,With\" src=\"https:\/\/voss-media.imgix.net\/2021\/11\/VOSS-image_1120840982-scaled.jpg?auto=compress%2Cformat&fit=crop&h=1000&ixlib=php-3.3.1&w=1000&wpsize=1000x1000\" alt class=\"img-responsive wp-image-4305\" srcset=\"https:\/\/voss-media.imgix.net\/2021\/11\/VOSS-image_1120840982-scaled.jpg?auto=compress%2Cformat&amp;fit=crop&amp;h=150&amp;ixlib=php-3.3.1&amp;w=150&amp;wpsize=thumbnail 150w, https:\/\/voss-media.imgix.net\/2021\/11\/VOSS-image_1120840982-scaled.jpg?auto=compress%2Cformat&amp;fit=crop&amp;h=66&amp;ixlib=php-3.3.1&amp;w=66&amp;wpsize=recent-works-thumbnail 66w, https:\/\/voss-media.imgix.net\/2021\/11\/VOSS-image_1120840982-scaled.jpg?auto=compress%2Cformat&fit=crop&h=1000&ixlib=php-3.3.1&w=1000&wpsize=1000x1000 1000w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-7 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-background-color:#e6e7e8;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1420.64px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-16 fusion_builder_column_1_1 1_1 fusion-flex-column voss-classic-section\" style=\"--awb-bg-color:#e6e7e8;--awb-bg-color-hover:#e6e7e8;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-12 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top:0px;--awb-margin-bottom:30px;--awb-margin-top-small:0px;--awb-margin-bottom-small:0px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">More articles of interest from VOSS<\/h4><\/div><div class=\"fusion-tagcloud-element fusion-tagcloud-1 voss-blog-tag-cloud\" style=\"--awb-alignment:flex-start;--awb-tags-spacing:10px;--tag-color:#e6e7e8;--tag-text-color:var(--awb-color8);--tag-border-color:var(--awb-color8);--tag-color-hover:#e6e7e8;--tag-text-color-hover:var(--awb-color5);--tag-border-color-hover:var(--awb-color5);\"><a href=\"https:\/\/www.voss-solutions.com\/tag\/ai\/\" class=\"tag-cloud-link tag-link-402 tag-link-position-1\" aria-label=\"AI (27 items)\">AI<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/automation\/\" class=\"tag-cloud-link tag-link-211 tag-link-position-2\" aria-label=\"Automation (2 items)\">Automation<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/bulk-change\/\" class=\"tag-cloud-link tag-link-418 tag-link-position-3\" aria-label=\"bulk change (1 item)\">bulk change<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/business-analytics\/\" class=\"tag-cloud-link tag-link-409 tag-link-position-4\" aria-label=\"business analytics (5 items)\">business analytics<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/chatbot\/\" class=\"tag-cloud-link tag-link-416 tag-link-position-5\" aria-label=\"chatbot (1 item)\">chatbot<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/cisco\/\" class=\"tag-cloud-link tag-link-80 tag-link-position-6\" aria-label=\"Cisco (3 items)\">Cisco<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/co-pilot\/\" class=\"tag-cloud-link tag-link-417 tag-link-position-7\" aria-label=\"co-pilot (1 item)\">co-pilot<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/collaboration\/\" class=\"tag-cloud-link tag-link-47 tag-link-position-8\" aria-label=\"Collaboration (3 items)\">Collaboration<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/compliance-management\/\" class=\"tag-cloud-link tag-link-210 tag-link-position-9\" aria-label=\"Compliance management (2 items)\">Compliance management<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/cost-analytics\/\" class=\"tag-cloud-link tag-link-373 tag-link-position-10\" aria-label=\"Cost Analytics (7 items)\">Cost Analytics<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/cost-optimization\/\" class=\"tag-cloud-link tag-link-397 tag-link-position-11\" aria-label=\"Cost optimization (2 items)\">Cost optimization<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/cost-saving\/\" class=\"tag-cloud-link tag-link-336 tag-link-position-12\" aria-label=\"Cost saving (5 items)\">Cost saving<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/data-analytics\/\" class=\"tag-cloud-link tag-link-435 tag-link-position-13\" aria-label=\"data analytics (2 items)\">data analytics<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/digital-dexterity\/\" class=\"tag-cloud-link tag-link-410 tag-link-position-14\" aria-label=\"digital dexterity (2 items)\">digital dexterity<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/digital-workplace-management\/\" class=\"tag-cloud-link tag-link-25 tag-link-position-15\" aria-label=\"Digital workplace management (13 items)\">Digital workplace management<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/digital-workplace-maturity\/\" class=\"tag-cloud-link tag-link-411 tag-link-position-16\" aria-label=\"digital workplace maturity (3 items)\">digital workplace maturity<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/gartner\/\" class=\"tag-cloud-link tag-link-305 tag-link-position-17\" aria-label=\"Gartner (2 items)\">Gartner<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/governance\/\" class=\"tag-cloud-link tag-link-432 tag-link-position-18\" aria-label=\"governance (4 items)\">governance<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/government\/\" class=\"tag-cloud-link tag-link-406 tag-link-position-19\" aria-label=\"government (3 items)\">government<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/insights\/\" class=\"tag-cloud-link tag-link-396 tag-link-position-20\" aria-label=\"Insights (2 items)\">Insights<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/license-management\/\" class=\"tag-cloud-link tag-link-428 tag-link-position-21\" aria-label=\"license management (4 items)\">license management<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/licensing\/\" class=\"tag-cloud-link tag-link-93 tag-link-position-22\" aria-label=\"Licensing (4 items)\">Licensing<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/microsoft\/\" class=\"tag-cloud-link tag-link-81 tag-link-position-23\" aria-label=\"Microsoft (13 items)\">Microsoft<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/microsoft-365\/\" class=\"tag-cloud-link tag-link-423 tag-link-position-24\" aria-label=\"Microsoft 365 (10 items)\">Microsoft 365<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/microsoft-teams\/\" class=\"tag-cloud-link tag-link-19 tag-link-position-25\" aria-label=\"Microsoft Teams (8 items)\">Microsoft Teams<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/microsoft-teams-phone\/\" class=\"tag-cloud-link tag-link-227 tag-link-position-26\" aria-label=\"Microsoft Teams Phone (3 items)\">Microsoft Teams Phone<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/monitoring\/\" class=\"tag-cloud-link tag-link-422 tag-link-position-27\" aria-label=\"monitoring (16 items)\">monitoring<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/multi-vendor\/\" class=\"tag-cloud-link tag-link-259 tag-link-position-28\" aria-label=\"Multi-vendor (2 items)\">Multi-vendor<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/multi-vendor-uc\/\" class=\"tag-cloud-link tag-link-54 tag-link-position-29\" aria-label=\"Multi-vendor UC (1 item)\">Multi-vendor UC<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/netflow\/\" class=\"tag-cloud-link tag-link-52 tag-link-position-30\" aria-label=\"NetFlow (2 items)\">NetFlow<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/predictive-analytics\/\" class=\"tag-cloud-link tag-link-421 tag-link-position-31\" aria-label=\"predictive analytics (2 items)\">predictive analytics<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/productivity\/\" class=\"tag-cloud-link tag-link-329 tag-link-position-32\" aria-label=\"Productivity (2 items)\">Productivity<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/rbac\/\" class=\"tag-cloud-link tag-link-364 tag-link-position-33\" aria-label=\"RBAC (3 items)\">RBAC<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/security-management\/\" class=\"tag-cloud-link tag-link-64 tag-link-position-34\" aria-label=\"Security management (3 items)\">Security management<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/self-healing\/\" class=\"tag-cloud-link tag-link-256 tag-link-position-35\" aria-label=\"Self Healing (8 items)\">Self Healing<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/uc-analytics\/\" class=\"tag-cloud-link tag-link-51 tag-link-position-36\" aria-label=\"UC analytics (4 items)\">UC analytics<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/uc-migration\/\" class=\"tag-cloud-link tag-link-29 tag-link-position-37\" aria-label=\"UC migration (5 items)\">UC migration<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/uc-monitoring\/\" class=\"tag-cloud-link tag-link-223 tag-link-position-38\" aria-label=\"UC monitoring (2 items)\">UC monitoring<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/uc-trends\/\" class=\"tag-cloud-link tag-link-273 tag-link-position-39\" aria-label=\"UC trends (2 items)\">UC trends<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/user-experience\/\" class=\"tag-cloud-link tag-link-225 tag-link-position-40\" aria-label=\"User experience (2 items)\">User experience<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/voss-automate\/\" class=\"tag-cloud-link tag-link-26 tag-link-position-41\" aria-label=\"VOSS Automate (8 items)\">VOSS Automate<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/voss-discover\/\" class=\"tag-cloud-link tag-link-201 tag-link-position-42\" aria-label=\"VOSS Discover (5 items)\">VOSS Discover<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/voss-insights\/\" class=\"tag-cloud-link tag-link-49 tag-link-position-43\" aria-label=\"VOSS Insights (27 items)\">VOSS Insights<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/voss-migrate\/\" class=\"tag-cloud-link tag-link-28 tag-link-position-44\" aria-label=\"VOSS Migrate (7 items)\">VOSS Migrate<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/wingman\/\" class=\"tag-cloud-link tag-link-415 tag-link-position-45\" aria-label=\"Wingman (1 item)\">Wingman<\/a><\/div><\/div><\/div><\/div><\/div>\n<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":26008,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[336,19,422],"class_list":["post-25952","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-cost-saving","tag-microsoft-teams","tag-monitoring"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The hidden cost of Microsoft Teams Calling issues<\/title>\n<meta name=\"description\" content=\"Learn how proactive monitoring can minimize disruptions, boost productivity, and save your organization money.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.voss-solutions.com\/blog\/2026\/hidden-cost-microsoft-teams-calling-issues\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The hidden cost of Microsoft Teams Calling issues\" \/>\n<meta property=\"og:description\" content=\"Learn how proactive monitoring can minimize disruptions, boost productivity, and save your organization money.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.voss-solutions.com\/blog\/2026\/hidden-cost-microsoft-teams-calling-issues\/\" \/>\n<meta property=\"og:site_name\" content=\"VOSS Solutions\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/voss.solutions\" \/>\n<meta property=\"article:published_time\" content=\"2026-03-03T11:43:26+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-14T11:29:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/voss-media.imgix.net\/2026\/03\/Microsoft-Teams-Calling-hidden-costs-blogcast-square-thumbnail-scaled.jpg?auto=compress%2Cformat&ixlib=php-3.3.1\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"2560\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Helen Lau\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@voss_solutions\" \/>\n<meta name=\"twitter:site\" content=\"@voss_solutions\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Helen Lau\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"116 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.voss-solutions.com\/blog\/2026\/hidden-cost-microsoft-teams-calling-issues\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.voss-solutions.com\/blog\/2026\/hidden-cost-microsoft-teams-calling-issues\/\"},\"author\":{\"name\":\"Helen Lau\",\"@id\":\"https:\/\/www.voss-solutions.com\/#\/schema\/person\/59f56afcfe976a3a1ec871c88e41dd8d\"},\"headline\":\"The hidden cost of Microsoft Teams calling issues\",\"datePublished\":\"2026-03-03T11:43:26+00:00\",\"dateModified\":\"2026-04-14T11:29:30+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.voss-solutions.com\/blog\/2026\/hidden-cost-microsoft-teams-calling-issues\/\"},\"wordCount\":23172,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.voss-solutions.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.voss-solutions.com\/blog\/2026\/hidden-cost-microsoft-teams-calling-issues\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/voss-media.imgix.net\/2026\/03\/Microsoft-Teams-Calling-hidden-costs-blogcast-square-thumbnail-scaled.jpg?auto=compress%2Cformat&ixlib=php-3.3.1\",\"keywords\":[\"Cost saving\",\"Microsoft Teams\",\"monitoring\"],\"articleSection\":[\"Blog\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.voss-solutions.com\/blog\/2026\/hidden-cost-microsoft-teams-calling-issues\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.voss-solutions.com\/blog\/2026\/hidden-cost-microsoft-teams-calling-issues\/\",\"url\":\"https:\/\/www.voss-solutions.com\/blog\/2026\/hidden-cost-microsoft-teams-calling-issues\/\",\"name\":\"The hidden cost of Microsoft Teams Calling issues\",\"isPartOf\":{\"@id\":\"https:\/\/www.voss-solutions.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.voss-solutions.com\/blog\/2026\/hidden-cost-microsoft-teams-calling-issues\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.voss-solutions.com\/blog\/2026\/hidden-cost-microsoft-teams-calling-issues\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/voss-media.imgix.net\/2026\/03\/Microsoft-Teams-Calling-hidden-costs-blogcast-square-thumbnail-scaled.jpg?auto=compress%2Cformat&ixlib=php-3.3.1\",\"datePublished\":\"2026-03-03T11:43:26+00:00\",\"dateModified\":\"2026-04-14T11:29:30+00:00\",\"description\":\"Learn how proactive monitoring can minimize disruptions, boost productivity, and save your organization money.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.voss-solutions.com\/blog\/2026\/hidden-cost-microsoft-teams-calling-issues\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.voss-solutions.com\/blog\/2026\/hidden-cost-microsoft-teams-calling-issues\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.voss-solutions.com\/blog\/2026\/hidden-cost-microsoft-teams-calling-issues\/#primaryimage\",\"url\":\"https:\/\/voss-media.imgix.net\/2026\/03\/Microsoft-Teams-Calling-hidden-costs-blogcast-square-thumbnail-scaled.jpg?auto=compress%2Cformat&ixlib=php-3.3.1\",\"contentUrl\":\"https:\/\/voss-media.imgix.net\/2026\/03\/Microsoft-Teams-Calling-hidden-costs-blogcast-square-thumbnail-scaled.jpg?auto=compress%2Cformat&ixlib=php-3.3.1\",\"width\":2560,\"height\":2560,\"caption\":\"Image of woman talking on headset looking at monitors - The hidden cost of Microsoft Teams calling issues - How proactive monitoring changes the equation blog article\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.voss-solutions.com\/blog\/2026\/hidden-cost-microsoft-teams-calling-issues\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.voss-solutions.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"The hidden cost of Microsoft Teams calling issues\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.voss-solutions.com\/#website\",\"url\":\"https:\/\/www.voss-solutions.com\/\",\"name\":\"VOSS Solutions\",\"description\":\"Digital Workplace Management\",\"publisher\":{\"@id\":\"https:\/\/www.voss-solutions.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.voss-solutions.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.voss-solutions.com\/#organization\",\"name\":\"VOSS Solutions\",\"url\":\"https:\/\/www.voss-solutions.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.voss-solutions.com\/#\/schema\/logo\/image\/\",\"url\":\"http:\/\/www.voss-solutions.com\/wp-content\/uploads\/2021\/11\/VOSS-Logos-With-Strapline-1-copy.png\",\"contentUrl\":\"http:\/\/www.voss-solutions.com\/wp-content\/uploads\/2021\/11\/VOSS-Logos-With-Strapline-1-copy.png\",\"width\":1803,\"height\":754,\"caption\":\"VOSS Solutions\"},\"image\":{\"@id\":\"https:\/\/www.voss-solutions.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/voss.solutions\",\"https:\/\/x.com\/voss_solutions\",\"https:\/\/www.linkedin.com\/company\/voss\/\",\"https:\/\/www.youtube.com\/user\/VOSSucManagement\",\"https:\/\/en.wikipedia.org\/wiki\/VOSS_Solutions\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.voss-solutions.com\/#\/schema\/person\/59f56afcfe976a3a1ec871c88e41dd8d\",\"name\":\"Helen Lau\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/secure.gravatar.com\/avatar\/07479c0046cafb46a83f8977bbf5cd391fd8627a1caac35b69356c1479dc95f3?s=96&d=mm&r=g\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/07479c0046cafb46a83f8977bbf5cd391fd8627a1caac35b69356c1479dc95f3?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/07479c0046cafb46a83f8977bbf5cd391fd8627a1caac35b69356c1479dc95f3?s=96&d=mm&r=g\",\"caption\":\"Helen Lau\"},\"url\":\"https:\/\/www.voss-solutions.com\/author\/helen\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"The hidden cost of Microsoft Teams Calling issues","description":"Learn how proactive monitoring can minimize disruptions, boost productivity, and save your organization money.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.voss-solutions.com\/blog\/2026\/hidden-cost-microsoft-teams-calling-issues\/","og_locale":"en_US","og_type":"article","og_title":"The hidden cost of Microsoft Teams Calling issues","og_description":"Learn how proactive monitoring can minimize disruptions, boost productivity, and save your organization money.","og_url":"https:\/\/www.voss-solutions.com\/blog\/2026\/hidden-cost-microsoft-teams-calling-issues\/","og_site_name":"VOSS Solutions","article_publisher":"https:\/\/www.facebook.com\/voss.solutions","article_published_time":"2026-03-03T11:43:26+00:00","article_modified_time":"2026-04-14T11:29:30+00:00","og_image":[{"width":2560,"height":2560,"url":"https:\/\/voss-media.imgix.net\/2026\/03\/Microsoft-Teams-Calling-hidden-costs-blogcast-square-thumbnail-scaled.jpg?auto=compress%2Cformat&ixlib=php-3.3.1","type":"image\/jpeg"}],"author":"Helen Lau","twitter_card":"summary_large_image","twitter_creator":"@voss_solutions","twitter_site":"@voss_solutions","twitter_misc":{"Written by":"Helen Lau","Est. reading time":"116 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.voss-solutions.com\/blog\/2026\/hidden-cost-microsoft-teams-calling-issues\/#article","isPartOf":{"@id":"https:\/\/www.voss-solutions.com\/blog\/2026\/hidden-cost-microsoft-teams-calling-issues\/"},"author":{"name":"Helen Lau","@id":"https:\/\/www.voss-solutions.com\/#\/schema\/person\/59f56afcfe976a3a1ec871c88e41dd8d"},"headline":"The hidden cost of Microsoft Teams calling issues","datePublished":"2026-03-03T11:43:26+00:00","dateModified":"2026-04-14T11:29:30+00:00","mainEntityOfPage":{"@id":"https:\/\/www.voss-solutions.com\/blog\/2026\/hidden-cost-microsoft-teams-calling-issues\/"},"wordCount":23172,"commentCount":0,"publisher":{"@id":"https:\/\/www.voss-solutions.com\/#organization"},"image":{"@id":"https:\/\/www.voss-solutions.com\/blog\/2026\/hidden-cost-microsoft-teams-calling-issues\/#primaryimage"},"thumbnailUrl":"https:\/\/voss-media.imgix.net\/2026\/03\/Microsoft-Teams-Calling-hidden-costs-blogcast-square-thumbnail-scaled.jpg?auto=compress%2Cformat&ixlib=php-3.3.1","keywords":["Cost saving","Microsoft Teams","monitoring"],"articleSection":["Blog"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.voss-solutions.com\/blog\/2026\/hidden-cost-microsoft-teams-calling-issues\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.voss-solutions.com\/blog\/2026\/hidden-cost-microsoft-teams-calling-issues\/","url":"https:\/\/www.voss-solutions.com\/blog\/2026\/hidden-cost-microsoft-teams-calling-issues\/","name":"The hidden cost of Microsoft Teams Calling issues","isPartOf":{"@id":"https:\/\/www.voss-solutions.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.voss-solutions.com\/blog\/2026\/hidden-cost-microsoft-teams-calling-issues\/#primaryimage"},"image":{"@id":"https:\/\/www.voss-solutions.com\/blog\/2026\/hidden-cost-microsoft-teams-calling-issues\/#primaryimage"},"thumbnailUrl":"https:\/\/voss-media.imgix.net\/2026\/03\/Microsoft-Teams-Calling-hidden-costs-blogcast-square-thumbnail-scaled.jpg?auto=compress%2Cformat&ixlib=php-3.3.1","datePublished":"2026-03-03T11:43:26+00:00","dateModified":"2026-04-14T11:29:30+00:00","description":"Learn how proactive monitoring can minimize disruptions, boost productivity, and save your organization money.","breadcrumb":{"@id":"https:\/\/www.voss-solutions.com\/blog\/2026\/hidden-cost-microsoft-teams-calling-issues\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.voss-solutions.com\/blog\/2026\/hidden-cost-microsoft-teams-calling-issues\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.voss-solutions.com\/blog\/2026\/hidden-cost-microsoft-teams-calling-issues\/#primaryimage","url":"https:\/\/voss-media.imgix.net\/2026\/03\/Microsoft-Teams-Calling-hidden-costs-blogcast-square-thumbnail-scaled.jpg?auto=compress%2Cformat&ixlib=php-3.3.1","contentUrl":"https:\/\/voss-media.imgix.net\/2026\/03\/Microsoft-Teams-Calling-hidden-costs-blogcast-square-thumbnail-scaled.jpg?auto=compress%2Cformat&ixlib=php-3.3.1","width":2560,"height":2560,"caption":"Image of woman talking on headset looking at monitors - The hidden cost of Microsoft Teams calling issues - How proactive monitoring changes the equation blog article"},{"@type":"BreadcrumbList","@id":"https:\/\/www.voss-solutions.com\/blog\/2026\/hidden-cost-microsoft-teams-calling-issues\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.voss-solutions.com\/"},{"@type":"ListItem","position":2,"name":"The hidden cost of Microsoft Teams calling issues"}]},{"@type":"WebSite","@id":"https:\/\/www.voss-solutions.com\/#website","url":"https:\/\/www.voss-solutions.com\/","name":"VOSS Solutions","description":"Digital Workplace Management","publisher":{"@id":"https:\/\/www.voss-solutions.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.voss-solutions.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.voss-solutions.com\/#organization","name":"VOSS Solutions","url":"https:\/\/www.voss-solutions.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.voss-solutions.com\/#\/schema\/logo\/image\/","url":"http:\/\/www.voss-solutions.com\/wp-content\/uploads\/2021\/11\/VOSS-Logos-With-Strapline-1-copy.png","contentUrl":"http:\/\/www.voss-solutions.com\/wp-content\/uploads\/2021\/11\/VOSS-Logos-With-Strapline-1-copy.png","width":1803,"height":754,"caption":"VOSS Solutions"},"image":{"@id":"https:\/\/www.voss-solutions.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/voss.solutions","https:\/\/x.com\/voss_solutions","https:\/\/www.linkedin.com\/company\/voss\/","https:\/\/www.youtube.com\/user\/VOSSucManagement","https:\/\/en.wikipedia.org\/wiki\/VOSS_Solutions"]},{"@type":"Person","@id":"https:\/\/www.voss-solutions.com\/#\/schema\/person\/59f56afcfe976a3a1ec871c88e41dd8d","name":"Helen Lau","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/07479c0046cafb46a83f8977bbf5cd391fd8627a1caac35b69356c1479dc95f3?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/07479c0046cafb46a83f8977bbf5cd391fd8627a1caac35b69356c1479dc95f3?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/07479c0046cafb46a83f8977bbf5cd391fd8627a1caac35b69356c1479dc95f3?s=96&d=mm&r=g","caption":"Helen Lau"},"url":"https:\/\/www.voss-solutions.com\/author\/helen\/"}]}},"_links":{"self":[{"href":"https:\/\/www.voss-solutions.com\/wp-json\/wp\/v2\/posts\/25952","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.voss-solutions.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.voss-solutions.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.voss-solutions.com\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.voss-solutions.com\/wp-json\/wp\/v2\/comments?post=25952"}],"version-history":[{"count":0,"href":"https:\/\/www.voss-solutions.com\/wp-json\/wp\/v2\/posts\/25952\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.voss-solutions.com\/wp-json\/wp\/v2\/media\/26008"}],"wp:attachment":[{"href":"https:\/\/www.voss-solutions.com\/wp-json\/wp\/v2\/media?parent=25952"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.voss-solutions.com\/wp-json\/wp\/v2\/categories?post=25952"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.voss-solutions.com\/wp-json\/wp\/v2\/tags?post=25952"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}