{"id":24114,"date":"2025-12-10T14:09:18","date_gmt":"2025-12-10T13:09:18","guid":{"rendered":"https:\/\/www.voss-solutions.com\/?p=24114"},"modified":"2026-04-14T12:45:39","modified_gmt":"2026-04-14T11:45:39","slug":"deeper-visibility-into-genesys-cloud","status":"publish","type":"post","link":"https:\/\/www.voss-solutions.com\/blog\/2025\/deeper-visibility-into-genesys-cloud\/","title":{"rendered":"Deeper visibility into Genesys Cloud: New monitoring capabilities now available through VOSS"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling voss-new-blog-heading-section\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:30px;--awb-background-color:#e6e7e8;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1420.64px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:50px;width:100%;\"><\/div><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-margin-top:0px;--awb-margin-bottom:30px;--awb-margin-top-small:0px;--awb-margin-bottom-small:0px;\"><h1 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;text-transform:capitalize;\">Deeper visibility into Genesys Cloud: New monitoring capabilities now available through VOSS<\/h1><\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_1_6 1_6 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:16.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:11.52%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:11.52%;--awb-width-medium:16.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:11.52%;--awb-spacing-left-medium:11.52%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\" style=\"border-radius:30px;\"><img decoding=\"async\" width=\"150\" height=\"150\" title=\"Jamie-Litherland\" src=\"https:\/\/voss-media.imgix.net\/2023\/11\/Jamie-Litherland.jpg?auto=compress%2Cformat&fit=crop&h=150&ixlib=php-3.3.1&w=150&wpsize=thumbnail\" alt class=\"img-responsive wp-image-15419\" srcset=\"https:\/\/voss-media.imgix.net\/2023\/11\/Jamie-Litherland.jpg?auto=compress%2Cformat&fit=crop&h=150&ixlib=php-3.3.1&w=150&wpsize=thumbnail 150w, https:\/\/voss-media.imgix.net\/2023\/11\/Jamie-Litherland.jpg?auto=compress%2Cformat&amp;fit=crop&amp;h=1000&amp;ixlib=php-3.3.1&amp;w=1000&amp;wpsize=1000x1000 1000w\" sizes=\"(max-width: 640px) 100vw, 150px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-1 fusion_builder_column_inner_1_3 1_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><h6>Author: Jamie Litherland<br \/>\nSolution Manager, VOSS<\/h6>\n<p>Wednesday, December 10, 2025<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-2 fusion_builder_column_inner_1_6 1_6 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:16.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:11.52%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:11.52%;--awb-width-medium:16.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:11.52%;--awb-spacing-left-medium:11.52%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-3 fusion_builder_column_inner_1_3 1_3 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><script src=\"https:\/\/fast.wistia.com\/player.js\" async><\/script><script src=\"https:\/\/fast.wistia.com\/embed\/r4fxmimdsb.js\" async type=\"module\"><\/script><style>wistia-player[media-id='r4fxmimdsb']:not(:defined) { display: block; filter: blur(5px); padding-top:100%; }<\/style> <wistia-player media-id=\"r4fxmimdsb\" swatch=\"false\" style=\"width: 100%;height: 180px;\"><\/wistia-player><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling voss-classic-section\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1420.64px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\"><h6>Last week\u2019s <a href=\"https:\/\/www.voss-solutions.com\/news\/2025\/voss-and-virsae-form-partnership-to-power-next-gen-ai-automation-and-analytics-for-collaboration-and-customer-experience\/\">partnership announcement with Virsae<\/a> marked a major step forward in how enterprises monitor and optimize their contact center environments. We are already putting that partnership into action. Running a contact center means orchestrating interactions across voice, digital channels, bots, and AI-driven workflows. For Genesys Cloud users, achieving a complete, real-time view of performance has been a long-standing challenge.<\/h6>\n<\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-4 fusion_builder_column_inner_4_5 4_5 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:80%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.4%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.4%;--awb-width-medium:80%;--awb-order-medium:0;--awb-spacing-right-medium:2.4%;--awb-spacing-left-medium:2.4%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-3\"><p>With VOSS\u2019 new monitoring capabilities, <a href=\"https:\/\/www.virsae.com\/info\/platform\/\" target=\"_blank\" rel=\"noopener\">powered by Virsae\u2019s advanced telemetry<\/a>, that changes. You can now view the entire customer experience &#8211; from call quality and conversation segments to cloud events and license usage &#8211; through a single, unified lens. This end-to-end visibility helps teams detect issues earlier, resolve them faster, and optimize workflows with confidence, transforming how you manage the customer journey.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-5 fusion_builder_column_inner_1_5 1_5 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:20%;--awb-margin-top-large:0px;--awb-spacing-right-large:9.6%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:9.6%;--awb-width-medium:20%;--awb-order-medium:0;--awb-spacing-right-medium:9.6%;--awb-spacing-left-medium:9.6%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none\" style=\"border-radius:30px;\"><img decoding=\"async\" width=\"251\" height=\"150\" alt=\"VSM - Virsae Service Management logo\" title=\"VSM-powered-by-virsae-blue-logo\" src=\"https:\/\/voss-media.imgix.net\/2025\/12\/VSM-powered-by-virsae-blue-logo.png?auto=compress%2Cformat&ixlib=php-3.3.1\" class=\"img-responsive wp-image-24122\" srcset=\"https:\/\/voss-media.imgix.net\/2025\/12\/VSM-powered-by-virsae-blue-logo.png?auto=compress%2Cformat&amp;fit=scale&amp;h=120&amp;ixlib=php-3.3.1&amp;w=200&amp;wpsize=fusion-200 200w, https:\/\/voss-media.imgix.net\/2025\/12\/VSM-powered-by-virsae-blue-logo.png?auto=compress%2Cformat&amp;fit=scale&amp;h=179&amp;ixlib=php-3.3.1&amp;w=300&amp;wpsize=medium 300w, https:\/\/voss-media.imgix.net\/2025\/12\/VSM-powered-by-virsae-blue-logo.png?auto=compress%2Cformat&amp;fit=scale&amp;h=612&amp;ixlib=php-3.3.1&amp;w=1024&amp;wpsize=large 1024w, https:\/\/voss-media.imgix.net\/2025\/12\/VSM-powered-by-virsae-blue-logo.png?auto=compress%2Cformat&amp;fit=scale&amp;h=918&amp;ixlib=php-3.3.1&amp;w=1536&amp;wpsize=1536x1536 1536w, https:\/\/voss-media.imgix.net\/2025\/12\/VSM-powered-by-virsae-blue-logo.png?auto=compress%2Cformat&ixlib=php-3.3.1 251w\" sizes=\"(max-width: 640px) 100vw, 251px\" \/><\/span><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-margin-top-small:0px;--awb-margin-bottom-small:0px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Why deeper Genesys Cloud visibility matters<\/h4><\/div><div class=\"fusion-text fusion-text-4 fusion-text-no-margin\" style=\"--awb-margin-bottom:-20px;\"><p><a href=\"https:\/\/www.genesys.com\/en-gb\/explore\/genesys-cloud-cx\" target=\"_blank\" rel=\"noopener\">Genesys Cloud<\/a> is built for modern, omnichannel engagement. But the very flexibility that makes it powerful also makes it harder to diagnose issues quickly. Calls move through multiple stages, digital interactions jump between bots and agents, and performance depends on everything from network connectivity to routing logic to license assignments. When something goes wrong, teams often face a slow and fragmented troubleshooting process.<\/p>\n<\/div><div class=\"fusion-text fusion-text-5 fusion-text-no-margin\" style=\"--awb-margin-bottom:-20px;\"><p>By bringing Genesys Cloud telemetry into the VOSS ecosystem, we\u2019re giving your operations teams a much clearer understanding of how your contact center is performing. This includes visibility into call flows, how different conversation segments behave, and whether cloud events or system states may be influencing quality or performance. It also includes insights into license consumption and usage patterns, helping you ensure you\u2019re deploying the platform efficiently.<\/p>\n<\/div><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-margin-top-small:0px;--awb-margin-bottom-small:0px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\"><h3>What\u2019s new for VOSS customers<\/h3><\/h4><\/div><div class=\"fusion-text fusion-text-6 fusion-text-no-margin\" style=\"--awb-margin-bottom:-20px;\"><p>The most significant change is the depth of real-time operational insight now available. Your team can see how calls and digital interactions progress through Genesys Cloud, where delays or failures occur, and how those issues relate to the wider collaboration ecosystem. Instead of relying on separate tools or incomplete data, you can now correlate what\u2019s happening in Genesys Cloud with what\u2019s happening across Microsoft Teams, Cisco environments, SBCs, networks, and devices.<\/p>\n<p>When combined with an agent deployed on user workstations and devices, this becomes genuine end-to-end visibility. A call can be traced from the endpoint, through the network, across the SBC, into the Genesys Cloud service, and through its various conversation stages. This unified view dramatically simplifies root-cause diagnostics and makes it easier to maintain consistent service quality.<\/p>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-bottom:20px;width:100%;\"><\/div><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-margin-top-small:0px;--awb-margin-bottom-small:0px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\"><h3>How this adds value<\/h3><\/h4><\/div><div class=\"fusion-text fusion-text-7 fusion-text-no-margin\" style=\"--awb-margin-bottom:-20px;\"><p>This new capability will give your organization the ability to move from reactive firefighting to proactive service management. Deeper telemetry means issues can be identified earlier, performance degradations can be spotted before users notice them, and troubleshooting can be completed in minutes rather than hours. It also strengthens the foundation for AI-driven operations &#8211; because better data always leads to better insights, predictions, and automated workflows.<\/p>\n<p>If you are looking to optimize costs, the ability to monitor license usage provides new clarity around resource allocation. And for CX leaders, understanding how different stages of a customer interaction behave helps refine journeys, improve agent performance, and enhance overall service delivery.<\/p>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-bottom:20px;width:100%;\"><\/div><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-margin-top-small:0px;--awb-margin-bottom-small:0px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\"><h3>Who will benefit<\/h3><\/h4><\/div><div class=\"fusion-text fusion-text-8 fusion-text-no-margin\" style=\"--awb-margin-bottom:-20px;\"><p>These enhancements are particularly valuable for customers running Genesys Cloud alongside Microsoft or Cisco platforms, or for anyone managing a hybrid collaboration and CX environment. The more moving parts there are, the more important unified visibility becomes &#8211; and that\u2019s exactly what this development delivers.<\/p>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-bottom:20px;width:100%;\"><\/div><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-margin-top-small:0px;--awb-margin-bottom-small:0px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\"><h3>Looking ahead<\/h3><\/h4><\/div><div class=\"fusion-text fusion-text-9 fusion-text-no-margin\" style=\"--awb-margin-bottom:-20px;\"><p>Adding Genesys Cloud monitoring to the VOSS ecosystem marks an important step in expanding our cross-platform intelligence. It opens the door to richer analytics, smarter automation, and future AI-driven capabilities that depend on strong telemetry. As we continue to build out this integration, customers can expect even deeper insight and more powerful ways to optimize their contact center operations.<\/p>\n<p>If you\u2019d like to discuss this latest development in more detail, please get in touch!<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-bottom:50px;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#e6e7e8;border-color:#e6e7e8;border-top-width:1px;\"><\/div><\/div><ul style=\"--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:#100047;--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-1 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"--awb-circlecolor:#100047;--awb-iconcolor:#ffffff;\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-glasses fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>See more info about <a href=\"https:\/\/www.voss-solutions.com\/news\/2025\/voss-and-virsae-form-partnership-to-power-next-gen-ai-automation-and-analytics-for-collaboration-and-customer-experience\/\">the VOSS and Virsae partnership<\/a><\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"--awb-circlecolor:#100047;\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-bullhorn fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><span style=\"font-weight: 400;\">Or <a href=\"http:\/\/www.voss-solutions.com\/contact-us\/\">get in touch<\/a> with us<\/span><\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling voss-classic-section\" 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fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-7 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-four sign-up-for-voss-updates-heading\" style=\"--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-margin-top-small:0px;--awb-margin-bottom-small:0px;\"><h4 class=\"fusion-title-heading title-heading-center\" style=\"margin:0;\">Keep up to date with our latest blogs and subscribe today<\/h4><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_2 1_2 fusion-flex-column\" 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data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-8 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top:0px;--awb-margin-bottom:30px;--awb-margin-top-small:0px;--awb-margin-bottom-small:0px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">More articles of interest from VOSS<\/h4><\/div><div class=\"fusion-tagcloud-element fusion-tagcloud-1 voss-blog-tag-cloud\" style=\"--awb-alignment:flex-start;--awb-tags-spacing:10px;--tag-color:#e6e7e8;--tag-text-color:var(--awb-color8);--tag-border-color:var(--awb-color8);--tag-color-hover:#e6e7e8;--tag-text-color-hover:var(--awb-color5);--tag-border-color-hover:var(--awb-color5);\"><a href=\"https:\/\/www.voss-solutions.com\/tag\/ai\/\" class=\"tag-cloud-link tag-link-402 tag-link-position-1\" aria-label=\"AI (27 items)\">AI<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/automation\/\" class=\"tag-cloud-link tag-link-211 tag-link-position-2\" aria-label=\"Automation (2 items)\">Automation<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/bulk-change\/\" class=\"tag-cloud-link tag-link-418 tag-link-position-3\" aria-label=\"bulk change (1 item)\">bulk change<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/business-analytics\/\" class=\"tag-cloud-link tag-link-409 tag-link-position-4\" aria-label=\"business analytics (5 items)\">business analytics<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/chatbot\/\" class=\"tag-cloud-link tag-link-416 tag-link-position-5\" aria-label=\"chatbot (1 item)\">chatbot<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/cisco\/\" class=\"tag-cloud-link tag-link-80 tag-link-position-6\" aria-label=\"Cisco (3 items)\">Cisco<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/co-pilot\/\" class=\"tag-cloud-link tag-link-417 tag-link-position-7\" aria-label=\"co-pilot (1 item)\">co-pilot<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/collaboration\/\" class=\"tag-cloud-link tag-link-47 tag-link-position-8\" aria-label=\"Collaboration (3 items)\">Collaboration<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/compliance-management\/\" class=\"tag-cloud-link tag-link-210 tag-link-position-9\" aria-label=\"Compliance management (2 items)\">Compliance management<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/cost-analytics\/\" class=\"tag-cloud-link tag-link-373 tag-link-position-10\" aria-label=\"Cost Analytics (7 items)\">Cost Analytics<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/cost-optimization\/\" class=\"tag-cloud-link tag-link-397 tag-link-position-11\" aria-label=\"Cost optimization (2 items)\">Cost optimization<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/cost-saving\/\" class=\"tag-cloud-link tag-link-336 tag-link-position-12\" aria-label=\"Cost saving (5 items)\">Cost saving<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/data-analytics\/\" class=\"tag-cloud-link tag-link-435 tag-link-position-13\" aria-label=\"data analytics (2 items)\">data analytics<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/digital-dexterity\/\" class=\"tag-cloud-link tag-link-410 tag-link-position-14\" aria-label=\"digital dexterity (2 items)\">digital dexterity<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/digital-workplace-management\/\" class=\"tag-cloud-link tag-link-25 tag-link-position-15\" aria-label=\"Digital workplace management (13 items)\">Digital workplace management<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/digital-workplace-maturity\/\" class=\"tag-cloud-link tag-link-411 tag-link-position-16\" aria-label=\"digital workplace maturity (3 items)\">digital workplace maturity<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/gartner\/\" class=\"tag-cloud-link tag-link-305 tag-link-position-17\" aria-label=\"Gartner (2 items)\">Gartner<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/governance\/\" class=\"tag-cloud-link tag-link-432 tag-link-position-18\" aria-label=\"governance (4 items)\">governance<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/government\/\" class=\"tag-cloud-link tag-link-406 tag-link-position-19\" aria-label=\"government (3 items)\">government<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/insights\/\" class=\"tag-cloud-link tag-link-396 tag-link-position-20\" aria-label=\"Insights (2 items)\">Insights<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/license-management\/\" class=\"tag-cloud-link tag-link-428 tag-link-position-21\" aria-label=\"license management (4 items)\">license management<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/licensing\/\" class=\"tag-cloud-link tag-link-93 tag-link-position-22\" aria-label=\"Licensing (4 items)\">Licensing<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/microsoft\/\" class=\"tag-cloud-link tag-link-81 tag-link-position-23\" aria-label=\"Microsoft (13 items)\">Microsoft<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/microsoft-365\/\" class=\"tag-cloud-link tag-link-423 tag-link-position-24\" aria-label=\"Microsoft 365 (10 items)\">Microsoft 365<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/microsoft-teams\/\" class=\"tag-cloud-link tag-link-19 tag-link-position-25\" aria-label=\"Microsoft Teams (8 items)\">Microsoft Teams<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/microsoft-teams-phone\/\" class=\"tag-cloud-link tag-link-227 tag-link-position-26\" aria-label=\"Microsoft Teams Phone (3 items)\">Microsoft Teams Phone<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/monitoring\/\" class=\"tag-cloud-link tag-link-422 tag-link-position-27\" aria-label=\"monitoring (16 items)\">monitoring<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/multi-vendor\/\" class=\"tag-cloud-link tag-link-259 tag-link-position-28\" aria-label=\"Multi-vendor (2 items)\">Multi-vendor<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/multi-vendor-uc\/\" class=\"tag-cloud-link tag-link-54 tag-link-position-29\" aria-label=\"Multi-vendor UC (1 item)\">Multi-vendor UC<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/netflow\/\" class=\"tag-cloud-link tag-link-52 tag-link-position-30\" aria-label=\"NetFlow (2 items)\">NetFlow<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/predictive-analytics\/\" class=\"tag-cloud-link tag-link-421 tag-link-position-31\" aria-label=\"predictive analytics (2 items)\">predictive analytics<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/productivity\/\" class=\"tag-cloud-link tag-link-329 tag-link-position-32\" aria-label=\"Productivity (2 items)\">Productivity<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/rbac\/\" class=\"tag-cloud-link tag-link-364 tag-link-position-33\" aria-label=\"RBAC (3 items)\">RBAC<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/security-management\/\" class=\"tag-cloud-link tag-link-64 tag-link-position-34\" aria-label=\"Security management (3 items)\">Security management<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/self-healing\/\" class=\"tag-cloud-link tag-link-256 tag-link-position-35\" aria-label=\"Self Healing (8 items)\">Self Healing<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/uc-analytics\/\" class=\"tag-cloud-link tag-link-51 tag-link-position-36\" aria-label=\"UC analytics (4 items)\">UC analytics<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/uc-migration\/\" class=\"tag-cloud-link tag-link-29 tag-link-position-37\" aria-label=\"UC migration (5 items)\">UC migration<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/uc-monitoring\/\" class=\"tag-cloud-link tag-link-223 tag-link-position-38\" aria-label=\"UC monitoring (2 items)\">UC monitoring<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/uc-trends\/\" class=\"tag-cloud-link tag-link-273 tag-link-position-39\" aria-label=\"UC trends (2 items)\">UC trends<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/user-experience\/\" class=\"tag-cloud-link tag-link-225 tag-link-position-40\" aria-label=\"User experience (2 items)\">User experience<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/voss-automate\/\" class=\"tag-cloud-link tag-link-26 tag-link-position-41\" aria-label=\"VOSS Automate (8 items)\">VOSS Automate<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/voss-discover\/\" class=\"tag-cloud-link tag-link-201 tag-link-position-42\" aria-label=\"VOSS Discover (5 items)\">VOSS Discover<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/voss-insights\/\" class=\"tag-cloud-link tag-link-49 tag-link-position-43\" aria-label=\"VOSS Insights (27 items)\">VOSS Insights<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/voss-migrate\/\" class=\"tag-cloud-link tag-link-28 tag-link-position-44\" aria-label=\"VOSS Migrate (7 items)\">VOSS Migrate<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/wingman\/\" class=\"tag-cloud-link tag-link-415 tag-link-position-45\" aria-label=\"Wingman (1 item)\">Wingman<\/a><\/div><\/div><\/div><\/div><\/div>\n<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":24127,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[430,422,431],"class_list":["post-24114","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-genesys","tag-monitoring","tag-virsae"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Deeper visibility into Genesys Cloud with VOSS<\/title>\n<meta name=\"description\" content=\"Get a unified 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