{"id":19721,"date":"2024-11-12T11:20:20","date_gmt":"2024-11-12T10:20:20","guid":{"rendered":"http:\/\/www.voss-solutions.com\/?p=19721"},"modified":"2026-04-14T12:32:09","modified_gmt":"2026-04-14T11:32:09","slug":"best-practices-for-uc-management-preparing-for-the-holiday-season-surge","status":"publish","type":"post","link":"https:\/\/www.voss-solutions.com\/blog\/2024\/best-practices-for-uc-management-preparing-for-the-holiday-season-surge\/","title":{"rendered":"Best practices for UC management: Preparing for the holiday season surge"},"content":{"rendered":"

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Best practices for UC management: Preparing for the holiday season surge<\/h1><\/div>
Author: VOSS Team<\/h6>\n

Tuesday November 12, 2024<\/p>\n<\/div><\/div><\/div>

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As the holiday season approaches, many businesses face the challenge of onboarding temporary staff to handle increased demand.<\/h6>\n<\/div>

According to research conducted by Glassdoor<\/a>, new hire productivity increases by 70% in organizations that have a strong onboarding process. However, managing these temporary workers, particularly in areas like customer service and retail, adds a huge amount of complexity to UC and contact center systems. And then offboarding them at the end of their short-term contract is another matter entirely.<\/p>\n

Ensuring a seamless experience for these employees, managing the associated IT administration, and maintaining security and operational efficiency, requires thoughtful automation management.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

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Streamline onboarding and offboarding processes<\/h5><\/div>

The seasonal influx of temporary staff demands quick and efficient onboarding. Automating user provisioning within your UC environment can greatly reduce the time it takes to get new employees up and running. Tools like VOSS Automate<\/a> enable IT teams to automate the creation of user accounts, assign roles, and configure permissions based on predefined templates. By standardizing the onboarding<\/a> process, businesses can ensure that temporary workers have access to the necessary communication tools from day one.<\/p>\n

Equally important is offboarding<\/a>. At the end of the holiday season, access to UC systems must be revoked promptly to maintain security. Automation can streamline offboarding as well, ensuring that all credentials, permissions, and access are deactivated the moment an employee leaves. This also helps prevent accidental access to sensitive systems after employment ends.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

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Scale your infrastructure for peak performance<\/h5><\/div>

With the increase in both staff and customer activity, businesses must ensure their UC infrastructure can handle the higher volume of communication. Capacity planning is crucial to prevent slowdowns or disruptions. Review previous years\u2019 data to forecast peak times and allocate sufficient resources, such as bandwidth and server capacity. Scaling up your UC infrastructure, whether through additional cloud resources or upgrading on-premises systems, is essential to avoid bottlenecks during the busy season.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

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Prioritize network optimization<\/h5><\/div>

A sudden increase in network traffic can strain your UC systems, affecting call quality and overall performance. Implement quality of service (QoS) policies to prioritize voice and video communication over other forms of data. Additionally, using real-time network monitoring tools can help IT teams spot potential issues before they affect the user experience. VOSS Insights<\/a>, for example, offers deep visibility into traffic patterns, allowing you to preemptively address network congestion and ensure smooth operations.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

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Automate routine management tasks<\/h5><\/div>

To minimize delays and errors, automate as many UC management tasks as possible, especially during peak periods. Automated user provisioning, configuration updates, and monitoring not only streamline processes but also reduce the burden on IT teams, allowing them to focus on more critical tasks. Automation helps avoid the need for additional support staff, saving both time and costs during the holiday season.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

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Harness automation to manage seasonal demands<\/h5><\/div>

By focusing on efficient onboarding and offboarding, scaling infrastructure, and automating key processes, you can make sure your UC systems are ready to support the holiday season surge effectively and securely. To learn more about how VOSS can help, please get in touch<\/a>.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

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