Create auto attendants and call queues in Microsoft Teams<\/h1><\/div>![](\"https:\/\/voss-media.imgix.net\/2023\/01\/Tim-Jalland-Colour-White-border.png?auto=compress%2Cformat&fit=scale&h=768&ixlib=php-3.3.1&w=768&wpsize=medium_large\" "\\"Tim-Jalland-Colour-White-border\\"")
<\/span><\/div><\/div><\/div>Author: Tim Jalland
\nSolution Manager, VOSS Solutions<\/h6>\n
Tuesday November 5, 2024<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>
A simpler and faster approach with VOSS<\/h1><\/div><\/div><\/div>We were recently engaged by a large retailing company to streamline and automate the introduction of Microsoft Teams<\/a> into new teams and locations. The retailer\u2019s old Cisco PBX system is being retired and due to regional expansion, there is a requirement to stand up new sites quickly which includes provisioning auto attendants.<\/h6>\n<\/div>How to solve this challenge?<\/h4><\/div>Most of the problems related to the deployment and configuration of auto attendants arise from the need to present a multi-level set of menus to callers, along with call queues to handle the routing and distribution of calls to the respective teams within the site. It sounds simple but it really isn\u2019t without automation.<\/p>\n
Microsoft Teams Admin Center<\/a> provides access to the configuration but requires an administrator with elevated permissions (Teams Administrator role) and access to every setup parameter across the Teams tenant.\u00a0PowerShell<\/a> offers a way to run this in bulk but requires expertise in the deployment teams and with maintaining scripts, which wasn\u2019t available to the retailer.<\/p>\n<\/div>![\"ServiceNow](\"https:\/\/voss-media.imgix.net\/2024\/09\/shutterstock_1935423640-1-scaled.jpg?auto=compress%2Cformat&fit=crop&h=272&ixlib=php-3.3.1&w=669&wpsize=blog-large\" "\\"Business,And,Technology,Concept.,Smart,Office.,Gui,(graphical,User,Interface).\\"")
<\/span><\/div>The solution<\/h4><\/div>
<\/span><\/div><\/div><\/div>Author: Tim Jalland
\nSolution Manager, VOSS Solutions<\/h6>\n
Tuesday November 5, 2024<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>
A simpler and faster approach with VOSS<\/h1><\/div><\/div><\/div>We were recently engaged by a large retailing company to streamline and automate the introduction of Microsoft Teams<\/a> into new teams and locations. The retailer\u2019s old Cisco PBX system is being retired and due to regional expansion, there is a requirement to stand up new sites quickly which includes provisioning auto attendants.<\/h6>\n<\/div>How to solve this challenge?<\/h4><\/div>Most of the problems related to the deployment and configuration of auto attendants arise from the need to present a multi-level set of menus to callers, along with call queues to handle the routing and distribution of calls to the respective teams within the site. It sounds simple but it really isn\u2019t without automation.<\/p>\n
Microsoft Teams Admin Center<\/a> provides access to the configuration but requires an administrator with elevated permissions (Teams Administrator role) and access to every setup parameter across the Teams tenant.\u00a0PowerShell<\/a> offers a way to run this in bulk but requires expertise in the deployment teams and with maintaining scripts, which wasn\u2019t available to the retailer.<\/p>\n<\/div><\/span><\/div>The solution<\/h4><\/div>
We were recently engaged by a large retailing company to streamline and automate the introduction of Microsoft Teams<\/a> into new teams and locations. The retailer\u2019s old Cisco PBX system is being retired and due to regional expansion, there is a requirement to stand up new sites quickly which includes provisioning auto attendants.<\/h6>\n<\/div>How to solve this challenge?<\/h4><\/div>Most of the problems related to the deployment and configuration of auto attendants arise from the need to present a multi-level set of menus to callers, along with call queues to handle the routing and distribution of calls to the respective teams within the site. It sounds simple but it really isn\u2019t without automation.<\/p>\n
Microsoft Teams Admin Center<\/a> provides access to the configuration but requires an administrator with elevated permissions (Teams Administrator role) and access to every setup parameter across the Teams tenant.\u00a0PowerShell<\/a> offers a way to run this in bulk but requires expertise in the deployment teams and with maintaining scripts, which wasn\u2019t available to the retailer.<\/p>\n<\/div><\/span><\/div>The solution<\/h4><\/div>
How to solve this challenge?<\/h4><\/div>Most of the problems related to the deployment and configuration of auto attendants arise from the need to present a multi-level set of menus to callers, along with call queues to handle the routing and distribution of calls to the respective teams within the site. It sounds simple but it really isn\u2019t without automation.<\/p>\n
Microsoft Teams Admin Center<\/a> provides access to the configuration but requires an administrator with elevated permissions (Teams Administrator role) and access to every setup parameter across the Teams tenant.\u00a0PowerShell<\/a> offers a way to run this in bulk but requires expertise in the deployment teams and with maintaining scripts, which wasn\u2019t available to the retailer.<\/p>\n<\/div><\/span><\/div>The solution<\/h4><\/div>
Most of the problems related to the deployment and configuration of auto attendants arise from the need to present a multi-level set of menus to callers, along with call queues to handle the routing and distribution of calls to the respective teams within the site. It sounds simple but it really isn\u2019t without automation.<\/p>\n
Microsoft Teams Admin Center<\/a> provides access to the configuration but requires an administrator with elevated permissions (Teams Administrator role) and access to every setup parameter across the Teams tenant.\u00a0PowerShell<\/a> offers a way to run this in bulk but requires expertise in the deployment teams and with maintaining scripts, which wasn\u2019t available to the retailer.<\/p>\n<\/div><\/span><\/div>The solution<\/h4><\/div>
![\"ServiceNow](\"https:\/\/voss-media.imgix.net\/2024\/09\/VOSS-UC-Team-video-meeting-scaled.jpg?auto=compress%2Cformat&fit=crop&h=272&ixlib=php-3.3.1&w=669&wpsize=blog-large\" "\\"Online,Video,Conference,Webinar,Meeting,Call,On,Computer\\"")
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