{"id":19116,"date":"2024-09-02T17:06:16","date_gmt":"2024-09-02T16:06:16","guid":{"rendered":"http:\/\/www.voss-solutions.com\/?p=19116"},"modified":"2025-06-18T11:43:17","modified_gmt":"2025-06-18T10:43:17","slug":"your-it-processes-havent-grown-as-much-as-teams","status":"publish","type":"post","link":"https:\/\/www.voss-solutions.com\/blog\/2024\/your-it-processes-havent-grown-as-much-as-teams\/","title":{"rendered":"Your IT Processes Haven\u2019t Grown as Much as Teams"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-background-color:#e6e7e8;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1420.64px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:30px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;width:100%;\"><\/div><nav class=\"fusion-breadcrumbs awb-yoast-breadcrumbs fusion-breadcrumbs-1\" style=\"--awb-breadcrumb-sep:&#039;&gt;&#039;;\" aria-label=\"Breadcrumb\"><span><span><a href=\"https:\/\/www.voss-solutions.com\/\">Home<\/a><\/span><\/span><\/nav><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling voss-new-blog-heading-section\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:30px;--awb-background-color:#e6e7e8;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1420.64px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:50px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-margin-top-small:0px;--awb-margin-bottom-small:0px;\"><h1 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\"><header>\n<h1 class=\"text-display-large-bold pt6\" dir=\"ltr\">Your IT Processes Haven\u2019t Grown as Much as Teams<\/h1>\n<\/header><\/h1><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:24px;width:100%;\"><\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_3_5 3_5 fusion-flex-column fusion-flex-align-self-flex-start\" style=\"--awb-bg-size:cover;--awb-width-large:60%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.2%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.2%;--awb-width-medium:60%;--awb-order-medium:0;--awb-spacing-right-medium:3.2%;--awb-spacing-left-medium:3.2%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\" style=\"border-radius:30px;\"><img decoding=\"async\" width=\"624\" height=\"351\" title=\"1725282721415\" src=\"https:\/\/voss-media.imgix.net\/2024\/09\/1725282721415.jpeg?auto=compress%2Cformat&ixlib=php-3.3.1\" alt class=\"img-responsive wp-image-19117\" srcset=\"https:\/\/voss-media.imgix.net\/2024\/09\/1725282721415.jpeg?auto=compress%2Cformat&amp;fit=scale&amp;h=113&amp;ixlib=php-3.3.1&amp;w=200&amp;wpsize=fusion-200 200w, https:\/\/voss-media.imgix.net\/2024\/09\/1725282721415.jpeg?auto=compress%2Cformat&amp;fit=scale&amp;h=225&amp;ixlib=php-3.3.1&amp;w=400&amp;wpsize=fusion-400 400w, https:\/\/voss-media.imgix.net\/2024\/09\/1725282721415.jpeg?auto=compress%2Cformat&amp;fit=scale&amp;h=338&amp;ixlib=php-3.3.1&amp;w=600&amp;wpsize=fusion-600 600w, https:\/\/voss-media.imgix.net\/2024\/09\/1725282721415.jpeg?auto=compress%2Cformat&amp;fit=scale&amp;h=576&amp;ixlib=php-3.3.1&amp;w=1024&amp;wpsize=large 1024w, https:\/\/voss-media.imgix.net\/2024\/09\/1725282721415.jpeg?auto=compress%2Cformat&amp;fit=scale&amp;h=864&amp;ixlib=php-3.3.1&amp;w=1536&amp;wpsize=1536x1536 1536w, https:\/\/voss-media.imgix.net\/2024\/09\/1725282721415.jpeg?auto=compress%2Cformat&amp;fit=crop&amp;h=1080&amp;ixlib=php-3.3.1&amp;w=1920&amp;wpsize=1920x1080 1920w, https:\/\/voss-media.imgix.net\/2024\/09\/1725282721415.jpeg?auto=compress%2Cformat&ixlib=php-3.3.1 624w\" sizes=\"(max-width: 640px) 100vw, 624px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-1 fusion_builder_column_inner_1_6 1_6 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:16.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:11.52%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:11.52%;--awb-width-medium:16.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:11.52%;--awb-spacing-left-medium:11.52%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none\" style=\"border-radius:30px;\"><img decoding=\"async\" width=\"300\" height=\"300\" title=\"Kevin-Kieller-colour-White-border\" src=\"https:\/\/voss-media.imgix.net\/2023\/01\/Kevin-Kieller-colour-White-border.png?auto=compress%2Cformat&fit=scale&h=300&ixlib=php-3.3.1&w=300&wpsize=medium\" alt class=\"img-responsive wp-image-10957\" srcset=\"https:\/\/voss-media.imgix.net\/2023\/01\/Kevin-Kieller-colour-White-border.png?auto=compress%2Cformat&amp;fit=scale&amp;h=200&amp;ixlib=php-3.3.1&amp;w=200&amp;wpsize=fusion-200 200w, https:\/\/voss-media.imgix.net\/2023\/01\/Kevin-Kieller-colour-White-border.png?auto=compress%2Cformat&amp;fit=scale&amp;h=400&amp;ixlib=php-3.3.1&amp;w=400&amp;wpsize=fusion-400 400w, https:\/\/voss-media.imgix.net\/2023\/01\/Kevin-Kieller-colour-White-border.png?auto=compress%2Cformat&amp;fit=scale&amp;h=1024&amp;ixlib=php-3.3.1&amp;w=1024&amp;wpsize=large 1024w, https:\/\/voss-media.imgix.net\/2023\/01\/Kevin-Kieller-colour-White-border.png?auto=compress%2Cformat&amp;fit=scale&amp;h=1536&amp;ixlib=php-3.3.1&amp;w=1536&amp;wpsize=1536x1536 1536w, https:\/\/voss-media.imgix.net\/2023\/01\/Kevin-Kieller-colour-White-border.png?auto=compress%2Cformat&amp;fit=crop&amp;h=1000&amp;ixlib=php-3.3.1&amp;w=1000&amp;wpsize=1000x1000 1000w, https:\/\/voss-media.imgix.net\/2023\/01\/Kevin-Kieller-colour-White-border.png?auto=compress%2Cformat&amp;ixlib=php-3.3.1 425w\" sizes=\"(max-width: 640px) 100vw, 200px\" \/><\/span><\/div><div class=\"fusion-text fusion-text-1\"><h4 style=\"text-align: center;\">Guest Author: Kevin Kieller<br \/>\nEnableUC<\/h4>\n<p style=\"text-align: center;\">Monday, September 2, 2024<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling voss-classic-section\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1420.64px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\"><p>Microsoft Teams is only eight years old. Microsoft announced Teams at an event in New York on November 2, 2016, and Teams was officially launched on March 14, 2017.<\/p>\n<p>In the past 8 years, Teams has grown tremendously, both in terms of active users and in terms of features.<\/p>\n<p>For many organizations, the growth of their internal processes has not kept pace with Teams.<\/p>\n<h3>Teams User Growth<\/h3>\n<p>Since its introduction, Teams has seen consistent and sustained user growth.<\/p>\n<p>Teams added 100 million daily active users in the one-year period from March 2020 to April 2021, driven by the pandemic forced shift to remote work.<\/p>\n<p style=\"text-align: center;\"><img decoding=\"async\" class=\"alignnone size-full wp-image-19119\" src=\"https:\/\/voss-media.imgix.net\/2024\/09\/teams-sep-1.png?auto=compress%2Cformat&ixlib=php-3.3.1\" alt=\"\" width=\"1600\" height=\"806\" srcset=\"https:\/\/voss-media.imgix.net\/2024\/09\/teams-sep-1.png?auto=compress%2Cformat&amp;fit=scale&amp;h=151&amp;ixlib=php-3.3.1&amp;w=300&amp;wpsize=medium 300w, https:\/\/voss-media.imgix.net\/2024\/09\/teams-sep-1.png?auto=compress%2Cformat&amp;fit=scale&amp;h=516&amp;ixlib=php-3.3.1&amp;w=1024&amp;wpsize=large 1024w, https:\/\/voss-media.imgix.net\/2024\/09\/teams-sep-1.png?auto=compress%2Cformat&amp;fit=scale&amp;h=387&amp;ixlib=php-3.3.1&amp;w=768&amp;wpsize=medium_large 768w, https:\/\/voss-media.imgix.net\/2024\/09\/teams-sep-1.png?auto=compress%2Cformat&amp;fit=scale&amp;h=774&amp;ixlib=php-3.3.1&amp;w=1536&amp;wpsize=1536x1536 1536w, https:\/\/voss-media.imgix.net\/2024\/09\/teams-sep-1.png?auto=compress%2Cformat&amp;fit=scale&amp;h=605&amp;ixlib=php-3.3.1&amp;w=1200&amp;wpsize=fusion-1200 1200w, https:\/\/voss-media.imgix.net\/2024\/09\/teams-sep-1.png?auto=compress%2Cformat&amp;fit=scale&amp;h=403&amp;ixlib=php-3.3.1&amp;w=800&amp;wpsize=fusion-800 800w, https:\/\/voss-media.imgix.net\/2024\/09\/teams-sep-1.png?auto=compress%2Cformat&amp;fit=scale&amp;h=101&amp;ixlib=php-3.3.1&amp;w=200&amp;wpsize=fusion-200 200w, https:\/\/voss-media.imgix.net\/2024\/09\/teams-sep-1.png?auto=compress%2Cformat&amp;fit=scale&amp;h=202&amp;ixlib=php-3.3.1&amp;w=400&amp;wpsize=fusion-400 400w, https:\/\/voss-media.imgix.net\/2024\/09\/teams-sep-1.png?auto=compress%2Cformat&amp;fit=scale&amp;h=302&amp;ixlib=php-3.3.1&amp;w=600&amp;wpsize=fusion-600 600w, https:\/\/voss-media.imgix.net\/2024\/09\/teams-sep-1.png?auto=compress%2Cformat&amp;fit=scale&amp;h=1032&amp;ixlib=php-3.3.1&amp;w=2048&amp;wpsize=2048x2048 2048w, https:\/\/voss-media.imgix.net\/2024\/09\/teams-sep-1.png?auto=compress%2Cformat&ixlib=php-3.3.1 1600w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/><\/p>\n<p style=\"text-align: center;\"><em>User adoption of Teams over the past 5 years<\/em><\/p>\n<h3>Teams Feature Growth<\/h3>\n<p>In parallel with user growth, Teams has added hundreds of new features every year, both end-user features and admin features.<\/p>\n<p>The pace of innovation for Teams is not slowing down. The current Microsoft 365 Roadmap shows 66 features for Teams in development, 55 new features rolling out, and 269 features launched in the past 12 months.<\/p>\n<p style=\"text-align: center;\"><img decoding=\"async\" class=\"alignnone size-full wp-image-19118\" src=\"https:\/\/voss-media.imgix.net\/2024\/09\/teams-sep-2.png?auto=compress%2Cformat&ixlib=php-3.3.1\" alt=\"\" width=\"1600\" height=\"595\" srcset=\"https:\/\/voss-media.imgix.net\/2024\/09\/teams-sep-2.png?auto=compress%2Cformat&amp;fit=scale&amp;h=112&amp;ixlib=php-3.3.1&amp;w=300&amp;wpsize=medium 300w, https:\/\/voss-media.imgix.net\/2024\/09\/teams-sep-2.png?auto=compress%2Cformat&amp;fit=scale&amp;h=381&amp;ixlib=php-3.3.1&amp;w=1024&amp;wpsize=large 1024w, https:\/\/voss-media.imgix.net\/2024\/09\/teams-sep-2.png?auto=compress%2Cformat&amp;fit=scale&amp;h=286&amp;ixlib=php-3.3.1&amp;w=768&amp;wpsize=medium_large 768w, https:\/\/voss-media.imgix.net\/2024\/09\/teams-sep-2.png?auto=compress%2Cformat&amp;fit=scale&amp;h=571&amp;ixlib=php-3.3.1&amp;w=1536&amp;wpsize=1536x1536 1536w, https:\/\/voss-media.imgix.net\/2024\/09\/teams-sep-2.png?auto=compress%2Cformat&amp;fit=scale&amp;h=446&amp;ixlib=php-3.3.1&amp;w=1200&amp;wpsize=fusion-1200 1200w, https:\/\/voss-media.imgix.net\/2024\/09\/teams-sep-2.png?auto=compress%2Cformat&amp;fit=scale&amp;h=298&amp;ixlib=php-3.3.1&amp;w=800&amp;wpsize=fusion-800 800w, https:\/\/voss-media.imgix.net\/2024\/09\/teams-sep-2.png?auto=compress%2Cformat&amp;fit=scale&amp;h=74&amp;ixlib=php-3.3.1&amp;w=200&amp;wpsize=fusion-200 200w, https:\/\/voss-media.imgix.net\/2024\/09\/teams-sep-2.png?auto=compress%2Cformat&amp;fit=scale&amp;h=149&amp;ixlib=php-3.3.1&amp;w=400&amp;wpsize=fusion-400 400w, https:\/\/voss-media.imgix.net\/2024\/09\/teams-sep-2.png?auto=compress%2Cformat&amp;fit=scale&amp;h=223&amp;ixlib=php-3.3.1&amp;w=600&amp;wpsize=fusion-600 600w, https:\/\/voss-media.imgix.net\/2024\/09\/teams-sep-2.png?auto=compress%2Cformat&amp;fit=scale&amp;h=762&amp;ixlib=php-3.3.1&amp;w=2048&amp;wpsize=2048x2048 2048w, https:\/\/voss-media.imgix.net\/2024\/09\/teams-sep-2.png?auto=compress%2Cformat&ixlib=php-3.3.1 1600w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/><\/p>\n<p style=\"text-align: center;\"><em>Microsoft Teams roadmap items<\/em><\/p>\n<h3 style=\"text-align: left;\">Maturing Your IT Processes<\/h3>\n<p style=\"text-align: left;\">Perhaps the pandemic forced your organization to rapidly deploy and adopt Teams.<\/p>\n<p style=\"text-align: left;\">Likely Teams has performed well.<\/p>\n<p style=\"text-align: left;\">However, as Teams has matured, adding new features and capabilities, many IT orgs have not grown at the same rate. This provides you with an opportunity to streamline and deliver better service with less effort.<\/p>\n<p style=\"text-align: left;\">Below is a plan that will significantly improve your Teams operational maturity over the next 3 months.<\/p>\n<p style=\"text-align: left;\">In month one the plan focuses first on understanding tools that you can use to measure. As the saying goes, \u201cyou can\u2019t manage what you can\u2019t (or don\u2019t) measure\u201d. Next, in month two, we shift to more proactively detecting issues. Finally, in the third month, we discuss how to automate and ensure consistency for common administrative tasks.<\/p>\n<h3 style=\"text-align: left;\">Step 1: In the next 30 days \u2014 Leverage metrics<\/h3>\n<p style=\"text-align: left;\">Familiarize yourself with the reports available in the Microsoft Admin Center and the Teams Admin Center.<\/p>\n<p style=\"text-align: left;\">Microsoft continues to add new reports and expand existing reports.<\/p>\n<p style=\"text-align: left;\">The <a href=\"https:\/\/learn.microsoft.com\/en-us\/microsoft-365\/admin\/adoption\/adoption-score\">Adoption Score<\/a> report provides a wealth of information related to digital adoption, including a new section related to Copilot. <a href=\"https:\/\/learn.microsoft.com\/en-us\/microsoft-365\/admin\/activity-reports\/microsoft-teams-usage-activity?view=o365-worldwide\">Usage reports<\/a> detail use of Teams, Exchange, OneDrive, Copilot for M365, Project, and many other office apps.<\/p>\n<p style=\"text-align: left;\"><a href=\"https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/cqd-power-bi-query-templates\">The Quality of Experience PowerBI<\/a> templates provide useful visualizations of the Teams call quality data.<\/p>\n<p style=\"text-align: left;\">If you need more advanced reporting, including reporting that covers multiple UC platforms, or incorporates data from other sources such as room occupancy, energy usage, or other applications, you may want to investigate proven solutions such as <a href=\"http:\/\/www.voss-solutions.com\/offerings\/voss-insights\/\">VOSS Insights<\/a>. Third-party solutions come at an additional cost, but for medium and large or complex organizations the more detailed insights often provide a strong return on investment.<\/p>\n<h3 style=\"text-align: left;\">Step 2: In the next 60 days \u2014 Become proactive<\/h3>\n<p style=\"text-align: left;\">Looking at historical reports helps you plan for the future.<\/p>\n<p style=\"text-align: left;\">In the second month, shift your attention to proactively anticipating and reacting ahead of issues. This can be done by implementing synthetic transactions, often referred to as providing proactive monitoring. Synthetic transactions simulate user actions: signing into M365, sending a chat message, making a call, joining a meeting, etc.<\/p>\n<p style=\"text-align: left;\"><a href=\"https:\/\/learn.microsoft.com\/en-us\/MicrosoftTeams\/enhanced-teams-experience\">Teams Premium<\/a>, an additional cost license for Teams users, adds some ability to monitor and alert on real-time issues. <a href=\"https:\/\/learn.microsoft.com\/en-us\/microsoftteams\/use-real-time-telemetry-to-troubleshoot-poor-meeting-quality\">Real-time analytics<\/a> allows IT admins to see audio, video, content sharing, and network-related issues for their most important users (aka those users who have paid for a Teams Premium license). The challenge is that detecting an issue during a meeting or call is often too late. While you can detect in real time, it is almost impossible to react or correct in real time.<\/p>\n<p style=\"text-align: left;\">Proactive monitoring, provided by third-party tools, such as VOSS Insights, continuously simulates Teams user activity and can alert IT staff often before any actual user has encountered an issue. These proactive alerts might indicate a specific location has network issues or a specific Microsoft service is unavailable in a certain geographies. Proactive alerts allow the IT team to have an early warning of possible and actual issues. This allows the IT team to start investigating, take corrective actions, or provide notices including workarounds to users, often before the user business process is negatively impacted.<\/p>\n<h3 style=\"text-align: left;\">Step 3: In the next 90 days \u2014 Streamline and automate<\/h3>\n<p style=\"text-align: left;\">In the third month of your growth plan, the focus shifts to streamlining and automating administration of your Teams environment.<\/p>\n<p style=\"text-align: left;\">Moves, adds, changes, and deletes, often referred to as MACDs, are a key part of Teams administration.<\/p>\n<p style=\"text-align: left;\">Rates vary by country, industry, and year, but it is common to see a 20% employee turnover rate. This means that in an organization with 5,000 employees, IT administrators need to offboard 1,000 users per year, add 1,000 users per year, to replace the positions, and likely more if your organization is growing.<\/p>\n<p style=\"text-align: left;\">Beyond the adds and deletes, typically a similar number of changes, as employees switch roles or as new options and permissions are added to Teams, mean thousands of additional administrative tasks.<\/p>\n<p style=\"text-align: left;\">The Teams Admin Center (TAC) provides a graphical user interface to make individual changes. It is cumbersome and time consuming when making hundreds or thousands of changes. (Consider that many larger organizations provide excellent summer co-op\/intern programs requiring adding hundreds of users at the start of summer and removing the same hundreds of users at the end of each summer.)<\/p>\n<p style=\"text-align: left;\"><a href=\"https:\/\/learn.microsoft.com\/en-us\/training\/modules\/script-with-powershell\/\">PowerShell scripting<\/a> can help deal with batches of changes; however, PowerShell requires experience not available within many IT teams and the scripted changes are not necessarily tracked, which means if something goes wrong it can be difficult to rollback.<\/p>\n<p style=\"text-align: left;\">I mentioned VOSS for analytics, but VOSS also provides automation via <a href=\"http:\/\/www.voss-solutions.com\/offerings\/voss-automate\/\">VOSS Automate<\/a>. VOSS Automate can handle batches of changes (MACDs) in a consistent manner using templates based on location, role, and other attributes. An automated tool also ensures all changes are auditable, in case a change has an undesired impact. This includes supporting instant rollback if something goes wrong. And for organizations with multiple UC platforms, unlike Microsoft-focused tools, VOSS Automate supports Teams but also Cisco, Avaya, Zoom, and other platforms.<\/p>\n<p style=\"text-align: left;\">Streamlining Teams administration can often be achieved by delegating administration to local IT personnel. The challenge with Teams is that \u201cglobal\u201d rights are indeed global. Third-party tools solve this issue by being able to segregate admin rights based on location (often office or country). VOSS Automate allows segregation of administration in relation to both communications and security settings. An IT Pro in one office or region can be allowed to administer settings only for users in that office or region; this is something that Microsoft admin tools cannot do.<\/p>\n<h3 style=\"text-align: left;\">Final Thoughts<\/h3>\n<p style=\"text-align: left;\">Teams continues to grow both its user base and its features. As an IT leader, you need to keep pace.<\/p>\n<ol>\n<li style=\"text-align: left;\">Leverage existing Admin Center and Teams Admin Center reports, or for more advanced capabilities investigate a more advanced reporting tool such as VOSS Insights.<\/li>\n<li style=\"text-align: left;\">Proactive, full-stack monitoring helps you identify issues before they impact your users. Teams Premium licenses provide some alerting capabilities, third-party tools currently have broader features.<\/li>\n<li style=\"text-align: left;\">Because change is a constant, along with adds, and deletes, the ability to distribute, automate, and audit can significantly reduce the IT admin burden. Third-party tools such as VOSS Automate are worth investigating.<\/li>\n<\/ol>\n<p><a href=\"https:\/\/www.linkedin.com\/pulse\/your-processes-havent-grown-much-teams-kevin-kieller-fug9c\/\">Read the article on LinkedIn<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling voss-classic-section\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-background-color:#f7f7f7;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-content-wrap\" style=\"max-width:1420.64px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 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data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top:0px;--awb-margin-bottom:30px;--awb-margin-top-small:0px;--awb-margin-bottom-small:0px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">More articles of interest from VOSS<\/h4><\/div><div class=\"fusion-tagcloud-element fusion-tagcloud-1 voss-blog-tag-cloud\" style=\"--awb-alignment:flex-start;--awb-tags-spacing:10px;--tag-color:#e6e7e8;--tag-text-color:var(--awb-color8);--tag-border-color:var(--awb-color8);--tag-color-hover:#e6e7e8;--tag-text-color-hover:var(--awb-color5);--tag-border-color-hover:var(--awb-color5);\"><a href=\"https:\/\/www.voss-solutions.com\/tag\/ai\/\" class=\"tag-cloud-link tag-link-402 tag-link-position-1\" aria-label=\"AI (27 items)\">AI<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/automation\/\" class=\"tag-cloud-link tag-link-211 tag-link-position-2\" aria-label=\"Automation (2 items)\">Automation<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/bulk-change\/\" class=\"tag-cloud-link tag-link-418 tag-link-position-3\" aria-label=\"bulk change (1 item)\">bulk change<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/business-analytics\/\" class=\"tag-cloud-link tag-link-409 tag-link-position-4\" aria-label=\"business analytics (5 items)\">business analytics<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/chatbot\/\" class=\"tag-cloud-link tag-link-416 tag-link-position-5\" aria-label=\"chatbot (1 item)\">chatbot<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/cisco\/\" class=\"tag-cloud-link tag-link-80 tag-link-position-6\" aria-label=\"Cisco (3 items)\">Cisco<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/co-pilot\/\" class=\"tag-cloud-link tag-link-417 tag-link-position-7\" aria-label=\"co-pilot (1 item)\">co-pilot<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/collaboration\/\" class=\"tag-cloud-link tag-link-47 tag-link-position-8\" aria-label=\"Collaboration (3 items)\">Collaboration<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/compliance-management\/\" class=\"tag-cloud-link tag-link-210 tag-link-position-9\" aria-label=\"Compliance management (2 items)\">Compliance management<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/cost-analytics\/\" class=\"tag-cloud-link tag-link-373 tag-link-position-10\" aria-label=\"Cost Analytics (7 items)\">Cost Analytics<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/cost-optimization\/\" class=\"tag-cloud-link tag-link-397 tag-link-position-11\" aria-label=\"Cost optimization (2 items)\">Cost optimization<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/cost-saving\/\" class=\"tag-cloud-link tag-link-336 tag-link-position-12\" aria-label=\"Cost saving (5 items)\">Cost saving<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/data-analytics\/\" class=\"tag-cloud-link tag-link-435 tag-link-position-13\" aria-label=\"data analytics (2 items)\">data analytics<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/digital-dexterity\/\" class=\"tag-cloud-link tag-link-410 tag-link-position-14\" aria-label=\"digital dexterity (2 items)\">digital dexterity<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/digital-workplace-management\/\" class=\"tag-cloud-link tag-link-25 tag-link-position-15\" aria-label=\"Digital workplace management (13 items)\">Digital workplace management<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/digital-workplace-maturity\/\" class=\"tag-cloud-link tag-link-411 tag-link-position-16\" aria-label=\"digital workplace maturity (3 items)\">digital workplace maturity<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/gartner\/\" class=\"tag-cloud-link tag-link-305 tag-link-position-17\" aria-label=\"Gartner (2 items)\">Gartner<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/governance\/\" class=\"tag-cloud-link tag-link-432 tag-link-position-18\" aria-label=\"governance (4 items)\">governance<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/government\/\" class=\"tag-cloud-link tag-link-406 tag-link-position-19\" aria-label=\"government (3 items)\">government<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/insights\/\" class=\"tag-cloud-link tag-link-396 tag-link-position-20\" aria-label=\"Insights (2 items)\">Insights<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/license-management\/\" class=\"tag-cloud-link tag-link-428 tag-link-position-21\" aria-label=\"license management (4 items)\">license management<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/licensing\/\" class=\"tag-cloud-link tag-link-93 tag-link-position-22\" aria-label=\"Licensing (4 items)\">Licensing<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/microsoft\/\" class=\"tag-cloud-link tag-link-81 tag-link-position-23\" aria-label=\"Microsoft (13 items)\">Microsoft<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/microsoft-365\/\" class=\"tag-cloud-link tag-link-423 tag-link-position-24\" aria-label=\"Microsoft 365 (10 items)\">Microsoft 365<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/microsoft-teams\/\" class=\"tag-cloud-link tag-link-19 tag-link-position-25\" aria-label=\"Microsoft Teams (8 items)\">Microsoft Teams<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/microsoft-teams-phone\/\" class=\"tag-cloud-link tag-link-227 tag-link-position-26\" aria-label=\"Microsoft Teams Phone (3 items)\">Microsoft Teams Phone<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/monitoring\/\" class=\"tag-cloud-link tag-link-422 tag-link-position-27\" aria-label=\"monitoring (16 items)\">monitoring<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/multi-vendor\/\" 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items)\">RBAC<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/security-management\/\" class=\"tag-cloud-link tag-link-64 tag-link-position-34\" aria-label=\"Security management (3 items)\">Security management<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/self-healing\/\" class=\"tag-cloud-link tag-link-256 tag-link-position-35\" aria-label=\"Self Healing (8 items)\">Self Healing<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/uc-analytics\/\" class=\"tag-cloud-link tag-link-51 tag-link-position-36\" aria-label=\"UC analytics (4 items)\">UC analytics<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/uc-migration\/\" class=\"tag-cloud-link tag-link-29 tag-link-position-37\" aria-label=\"UC migration (5 items)\">UC migration<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/uc-monitoring\/\" class=\"tag-cloud-link tag-link-223 tag-link-position-38\" aria-label=\"UC monitoring (2 items)\">UC monitoring<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/uc-trends\/\" class=\"tag-cloud-link tag-link-273 tag-link-position-39\" aria-label=\"UC trends (2 items)\">UC trends<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/user-experience\/\" class=\"tag-cloud-link tag-link-225 tag-link-position-40\" aria-label=\"User experience (2 items)\">User experience<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/voss-automate\/\" class=\"tag-cloud-link tag-link-26 tag-link-position-41\" aria-label=\"VOSS Automate (8 items)\">VOSS Automate<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/voss-discover\/\" class=\"tag-cloud-link tag-link-201 tag-link-position-42\" aria-label=\"VOSS Discover (5 items)\">VOSS Discover<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/voss-insights\/\" class=\"tag-cloud-link tag-link-49 tag-link-position-43\" aria-label=\"VOSS Insights (27 items)\">VOSS Insights<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/voss-migrate\/\" class=\"tag-cloud-link tag-link-28 tag-link-position-44\" aria-label=\"VOSS Migrate (7 items)\">VOSS Migrate<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/wingman\/\" class=\"tag-cloud-link tag-link-415 tag-link-position-45\" aria-label=\"Wingman (1 item)\">Wingman<\/a><\/div><\/div><\/div><\/div><\/div>\n<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":19117,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[19],"class_list":["post-19116","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-microsoft-teams"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Your IT Processes Haven\u2019t Grown as Much as Teams<\/title>\n<meta name=\"description\" content=\"Your IT Processes Haven\u2019t Grown as 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