{"id":19075,"date":"2024-08-13T12:51:31","date_gmt":"2024-08-13T11:51:31","guid":{"rendered":"http:\/\/www.voss-solutions.com\/?p=19075"},"modified":"2026-01-19T14:08:24","modified_gmt":"2026-01-19T13:08:24","slug":"real-world-use-case-the-power-of-voss-automation-to-accelerate-service-changes","status":"publish","type":"post","link":"https:\/\/www.voss-solutions.com\/blog\/2024\/real-world-use-case-the-power-of-voss-automation-to-accelerate-service-changes\/","title":{"rendered":"Real world use case: The power of VOSS automation to accelerate service changes"},"content":{"rendered":"

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Real world use case: The power of VOSS automation to accelerate service changes<\/h1><\/div>
Author: VOSS Team<\/h6>\n

Tuesday August 13,\u00a0 2024<\/p>\n<\/div><\/div><\/div>

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In today\u2019s fast-paced digital workplace, the ability to quickly adapt and manage change in your UC stack is a critical component of success. These changes might entail onboarding or offboarding a user, making simple configuration amendments, adding new services to users, or introducing new licensing.<\/h5><\/div>
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Referred to as MACDs<\/a> – moves, adds, changes, and deletes – MACDs are often minor, plentiful, and usually taken care of manually. This workload is the responsibility of the helpdesk, with support from more expensive and scarcer technical teams who take care of the more complex tasks. It\u2019s no surprise then, that the whole process of managing MACDs often leads to bottlenecks.<\/p>\n

For managed service providers (MSPs) who are often tasked with handling these changes on behalf of an enterprise, the challenge of maintaining efficiency while delivering high-quality service can be daunting. This is where VOSS steps in, offering a powerful automation platform that dramatically reduces the manual workload associated with MACDs.<\/p>\n

One of our MSP partners recently shared the significant impact that VOSS has had on two of its enterprise customers.<\/p>\n<\/div><\/div><\/div>

Case study 1: Revolutionizing Operations for a Large Enterprise<\/h3>\n

The first is a large enterprise customer with 30,000 users, where the demand for MACDs from the MSP is constant. In just one month, this company processes nearly 1,000 MACDs. Typically, these tasks would be managed manually, at a rate of approximately 50 per weekday. This manual process would require substantial time and effort, placing a considerable burden on the MSP.<\/p>\n

However, with VOSS in place, the story is quite different. Leveraging the flexibility of the VOSS platform, the MSP was able to eliminate the support burden for 99% of these 1,000 MACDs through a combination of VOSS\u2019s zero-touch flow-through provisioning, automation and role based self service . This not only streamlined operations but also reduced the number of tickets the MSP needed to manage from 250 a week to just 1.5 per week. The remaining 1% of tasks were easily handled by the MSP manually, allowing them to focus on more complex and value-added services for their client.<\/p>\n<\/div><\/div><\/div>

\"Streamlining<\/span><\/div><\/div><\/div>

The Value of Automating MACDs<\/h3>\n

Automating MACDs brings multiple benefits that go beyond simple task completion:<\/p>\n