Corporate organizations are fully invested in collaboration solutions that provide the foundation for dispersed workers to operate across sites, remotely, and in different regions. These solutions fuel productivity within the organization and facilitate external communication with partners, suppliers, and customers.<\/p>\n
User expectations for collaboration solutions are high, and responsibility falls on the IT team to deliver, ensure everything operates as expected; both globally and locally.<\/p>\n
The collaboration solution itself is multi-faceted. Increasingly, the core of the solution is unified around a single cloud platform such as Microsoft Teams, Cisco Webex or Zoom, to provide calling, video, chat, meetings, and document sharing. In practice that core is always supplemented to make up the complete solution, including numerous other components within the corporate network, the Internet, and home networks for employees working remotely.<\/p>\n<\/div><\/div><\/div>
![\"Girl](\"https:\/\/voss-media.imgix.net\/2024\/05\/May24-Successful-Microsoft-Teams-Phone-Solution-from-VOSS.jpg?auto=compress%2Cformat&fit=crop&h=1080&ixlib=php-3.3.1&w=1920&wpsize=1920x1080\" "\\"Creating")
<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>VOSS Full Stack Observability (FSO)<\/h2><\/div>VOSS Full Stack Observability (FSO) can help you to meet the challenge to manage, monitor, and control your digital workplace, while ensuring that the entire collaboration solution continues to deliver the uninterrupted benefits it has promised.<\/p>\n<\/div><\/div><\/div>
![](\"https:\/\/voss-media.imgix.net\/2024\/05\/core-principles-global-network-icon.png?auto=compress%2Cformat&fit=scale&h=259&ixlib=php-3.3.1&w=300&wpsize=medium\" "\\"core-principles-global-network-icon\\"")
<\/span><\/div><\/div><\/div>What are the core principles of VOSS FSO?<\/h4><\/div><\/div><\/div><\/div>\n- Deliver a dynamic single viewpoint across the whole UC network<\/li>\n
- Analyze and improve user experience and adoption<\/li>\n
- Track and measure service availability against agreed SLAs<\/li>\n
- Significantly reduce time to identify and resolve problems<\/li>\n
- Provide business analytics and information for action<\/li>\n
- Reduce complexity, cost of ownership, and demand on resources<\/li>\n<\/ul>\n<\/div><\/div><\/div>
![](\"https:\/\/voss-media.imgix.net\/2024\/05\/Challenges-ideas-icon.png?auto=compress%2Cformat&fit=scale&h=285&ixlib=php-3.3.1&w=300&wpsize=medium\" "\\"Challenges-ideas-icon\\"")
<\/span><\/div><\/div><\/div>What challenges does VOSS FSO address?<\/h4><\/div><\/div><\/div><\/div>\n- Tool sprawl \u2013 different teams using a multitude of different tools<\/li>\n
- Diversity and complexity \u2013 multi-vendor, multi-component solutions<\/li>\n
- Globalization \u2013 exposing the need for local monitoring for local issue resolution<\/li>\n
- Reliance \u2013 critical IT systems raising the priority and visibility to get this right<\/li>\n
- Move to the cloud \u2013 putting major parts of the solution seemingly \u2018out-of-reach\u2019<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div>
The true value of VOSS FSO<\/h2><\/div><\/div><\/div>Single point of control<\/h5><\/div><\/div><\/div>
A single global view of performance and availability at a service level with the ability to drill into detail around specific components and locations.<\/p>\n<\/div><\/div><\/div>
Fast resolution of problems<\/h5><\/div><\/div><\/div>
Near real-time capture and correlation of data with alerting and classification to remove data noise and identify problem issues quickly. Includes a self-healing capability to automate corrective action in response to a failure condition.<\/p>\n<\/div><\/div><\/div>
Real-time dashboards<\/h5><\/div><\/div><\/div>
Clear dashboards to track, trend, and display service information, which is interpreted and displayed on selectable chart formats and in a common language, providing insight to drive action and improvement.<\/p>\n<\/div><\/div><\/div>
Comprehensive diagnostics<\/h5><\/div><\/div><\/div>
Details all aspects of UC, from a top level call down to specific items such as protocols, codecs, Wi-Fi, and headsets in use.<\/p>\n<\/div><\/div><\/div>
Proactive (synthetic) testing<\/h5><\/div><\/div><\/div>
Automated service testing across the corporate network, internet, and cloud applications, to patrol and test the digital experience and simulate user activity. And means you don\u2019t have to wait for an issue to manifest itself.<\/p>\n<\/div><\/div><\/div>
Unifies fragmented data<\/h5><\/div><\/div><\/div>
Traditionally fragmented data from different components and in different formats are brought together into a single platform, where analytics can be applied to unlock data value and inform decision making.<\/p>\n<\/div><\/div><\/div>
Flexible ‘full stack’ cover<\/h5><\/div><\/div><\/div>
Complete flexibility to probe and capture data and alerting from multiple components in the collaboration stack: Multi-vendor, end -to-end, top-to-bottom, providing full visibility across the solution.<\/p>\n<\/div><\/div><\/div>
Regular reporting<\/h5><\/div><\/div><\/div>
Scheduled reports give insight into critical topics such as service availability and SLAs.<\/p>\n<\/div><\/div><\/div><\/div><\/div>
<\/i><\/div><\/div>75% of the respondents agree that their CEO and business leadership understand that complete visibility and control over infrastructure, network, applications, security, and digital experience, is critical to digital business success. And with so much riding on the digital infrastructure, 47% of the respondents cite their average cost of an hour of downtime at $250,000 or more.<\/h6>\n<\/div>IDC white paper on Observability<\/strong>
\nMay 2023<\/p>\n<\/div><\/div><\/div><\/i><\/div><\/div><\/div><\/div>VOSS Insights with full stack observability<\/h2><\/div>VOSS Insights optimizes collaboration environments by enhancing user experience, providing real-time monitoring and resolution, and empowering informed decision-making through comprehensive business analytics. These capabilities support organizations in improving digital experience and facilitating successful digital transformations. A central dashboard and reporting mechanism are supported by a flexible data acquisition engine that collects, correlates, and alerts on service conditions.<\/p>\n<\/div>
<\/div><\/div>
![\"Full](\"https:\/\/voss-media.imgix.net\/2024\/05\/FSO-Blog-1.png?auto=compress%2Cformat&ixlib=php-3.3.1\" "\\"Full")
<\/span><\/div><\/div><\/div><\/div><\/div><\/div>
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- <\/i><\/span>
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Alerting and notifications<\/p>\n<\/div><\/li>
- <\/i><\/span>
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Usage and adoption<\/p>\n<\/div><\/li>
- <\/i><\/span>
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Performance and service monitoring<\/p>\n<\/div><\/li>
- <\/i><\/span>
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Diagnostics<\/p>\n<\/div><\/li>
- <\/i><\/span>
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User and device inventory<\/p>\n<\/div><\/li><\/ul><\/div><\/div>
- <\/i><\/span>
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Synthetic testing against cloud platforms and applications<\/p>\n<\/div><\/li>
- <\/i><\/span>
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Network observability \u2013 performance monitoring in building networks<\/p>\n<\/div><\/li>
- <\/i><\/span>
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Netflow – monitoring IP trafficflows<\/p>\n<\/div><\/li><\/ul><\/div><\/div>
<\/div><\/div><\/div><\/div><\/div>
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Sample dashboards<\/p>\n<\/div>
Maintaining control<\/p><\/h2><\/div><\/div><\/div>
The following screenshots are taken from VOSS Insights. They illustrate how your dashboards will enable you to track, trend, and display service information, providing actionable intelligence to drive improvement.<\/p>\n<\/div>
![\"Full](\"https:\/\/voss-media.imgix.net\/2024\/05\/Microsoft-experience-overview-.png?auto=compress%2Cformat&fit=crop&h=1080&ixlib=php-3.3.1&w=1920&wpsize=1920x1080\")
<\/span>Microsoft experience overview dashboard<\/p><\/div><\/div><\/div><\/div><\/div><\/div>
![\"VOSS](\"https:\/\/voss-media.imgix.net\/2024\/05\/Tracking-users-across-days-of-week.png?auto=compress%2Cformat&ixlib=php-3.3.1\")
<\/span>Tracking users across days of week on the VOSS Insights dashboard<\/p><\/div><\/div><\/div><\/div><\/div>
![\"Monitoring](\"https:\/\/voss-media.imgix.net\/2024\/05\/Monitoring-call-quality.png?auto=compress%2Cformat&ixlib=php-3.3.1\")
<\/span>Monitoring call quality on the VOSS Insights dashboard<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>
Feature description<\/p>\n<\/div>
VOSS Full Stack Observability<\/p><\/h3><\/div><\/div><\/div>