{"id":16315,"date":"2024-02-07T10:21:22","date_gmt":"2024-02-07T09:21:22","guid":{"rendered":"http:\/\/www.voss-solutions.com\/?p=16315"},"modified":"2026-04-13T17:48:42","modified_gmt":"2026-04-13T16:48:42","slug":"service-providers-how-to-navigate-the-shifting-uc-landscape-in-the-age-of-automation","status":"publish","type":"post","link":"https:\/\/www.voss-solutions.com\/blog\/2024\/service-providers-how-to-navigate-the-shifting-uc-landscape-in-the-age-of-automation\/","title":{"rendered":"Service Providers: How to navigate the shifting UC landscape in the age of automation"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-background-color:#e6e7e8;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1420.64px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:50px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:50px;width:100%;\"><\/div><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-margin-top:0px;--awb-margin-bottom:30px;--awb-margin-top-small:0px;--awb-margin-bottom-small:0px;\"><h1 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Service Providers: How to navigate the shifting UC landscape in the age of automation<\/h1><\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_1_6 1_6 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:16.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:11.52%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:11.52%;--awb-width-medium:16.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:11.52%;--awb-spacing-left-medium:11.52%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\" style=\"border-radius:30px;\"><img decoding=\"async\" width=\"1300\" height=\"1300\" alt=\"Voss logo stacked for dark mode email\" title=\"Logo With Strapline-Stacked-cyan-navy-white-outline\" src=\"https:\/\/voss-media.imgix.net\/2022\/07\/Logo-With-Strapline-Stacked-cyan-navy-white-outline.png?auto=compress%2Cformat&ixlib=php-3.3.1\" class=\"img-responsive wp-image-8269\" srcset=\"https:\/\/voss-media.imgix.net\/2022\/07\/Logo-With-Strapline-Stacked-cyan-navy-white-outline.png?auto=compress%2Cformat&amp;fit=scale&amp;h=200&amp;ixlib=php-3.3.1&amp;w=200&amp;wpsize=fusion-200 200w, https:\/\/voss-media.imgix.net\/2022\/07\/Logo-With-Strapline-Stacked-cyan-navy-white-outline.png?auto=compress%2Cformat&amp;fit=scale&amp;h=400&amp;ixlib=php-3.3.1&amp;w=400&amp;wpsize=fusion-400 400w, https:\/\/voss-media.imgix.net\/2022\/07\/Logo-With-Strapline-Stacked-cyan-navy-white-outline.png?auto=compress%2Cformat&amp;fit=scale&amp;h=600&amp;ixlib=php-3.3.1&amp;w=600&amp;wpsize=fusion-600 600w, https:\/\/voss-media.imgix.net\/2022\/07\/Logo-With-Strapline-Stacked-cyan-navy-white-outline.png?auto=compress%2Cformat&amp;fit=scale&amp;h=800&amp;ixlib=php-3.3.1&amp;w=800&amp;wpsize=fusion-800 800w, https:\/\/voss-media.imgix.net\/2022\/07\/Logo-With-Strapline-Stacked-cyan-navy-white-outline.png?auto=compress%2Cformat&amp;fit=scale&amp;h=1200&amp;ixlib=php-3.3.1&amp;w=1200&amp;wpsize=fusion-1200 1200w, https:\/\/voss-media.imgix.net\/2022\/07\/Logo-With-Strapline-Stacked-cyan-navy-white-outline.png?auto=compress%2Cformat&amp;fit=scale&amp;h=1536&amp;ixlib=php-3.3.1&amp;w=1536&amp;wpsize=1536x1536 1536w, https:\/\/voss-media.imgix.net\/2022\/07\/Logo-With-Strapline-Stacked-cyan-navy-white-outline.png?auto=compress%2Cformat&amp;fit=crop&amp;h=1000&amp;ixlib=php-3.3.1&amp;w=1000&amp;wpsize=1000x1000 1000w, https:\/\/voss-media.imgix.net\/2022\/07\/Logo-With-Strapline-Stacked-cyan-navy-white-outline.png?auto=compress%2Cformat&ixlib=php-3.3.1 1300w\" sizes=\"(max-width: 640px) 100vw, 200px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-1 fusion_builder_column_inner_1_3 1_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><h4>Author: VOSS Staff<\/h4>\n<p>Wednesday February 7, 2024<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-2 fusion_builder_column_inner_1_6 1_6 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:16.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:11.52%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:11.52%;--awb-width-medium:16.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:11.52%;--awb-spacing-left-medium:11.52%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-3 fusion_builder_column_inner_1_3 1_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><script src=\"https:\/\/fast.wistia.com\/player.js\" async><\/script><script src=\"https:\/\/fast.wistia.com\/embed\/osq36uio5k.js\" async type=\"module\"><\/script><style>wistia-player[media-id='osq36uio5k']:not(:defined) { display: block; filter: blur(5px); padding-top:100%; }<\/style> <wistia-player media-id=\"osq36uio5k\" swatch=\"false\" style=\"width: 100%;height: 180px;\"><\/wistia-player><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling voss-classic-section\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1420.64px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-six\" style=\"--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-margin-top-small:0px;--awb-margin-bottom-small:0px;\"><h6 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">It\u2019s a tough time to be a service provider &#8211; they find themselves facing multifaceted challenges. From the highly competitive nature of the market, to the economic uncertainty that is affecting their customer base; from the complexities of retooling engineering staff to the imperative of adapting to the accelerating pace of digital transformation.<\/h6><\/div><div class=\"fusion-text fusion-text-2\"><p>Service providers must navigate a myriad of factors to stay profitable. Amidst this dynamic environment, <a href=\"http:\/\/www.voss-solutions.com\/offerings\/voss-automate\/\">UC automation management<\/a> and <a href=\"http:\/\/www.voss-solutions.com\/offerings\/voss-insights\/\">analytics<\/a> tools such as VOSS address many of the pressing concerns faced by service providers. Read on!<\/p>\n<\/div><div class=\"fusion-text fusion-text-3\"><h3><strong>Bias and entrenchment towards UC platforms<\/strong><\/h3>\n<p>Service providers have heavily invested in hiring and training engineering staff proficient in mainstream UC vendor platforms. However, retooling for newer cloud platforms triggers the need for retraining, which can be complex, expensive, and slow. The transition and upskilling of staff are influenced by economies of scale. As more customers come on board, the viability of transition and uptake increases, but it remains a challenging process.<\/p>\n<p>Service provider engineers often exhibit bias and entrenchment towards the UC platforms they are skilled in, trained in, and accredited in. Accreditations are valuable and transferrable, further solidifying this bias. Sunk costs also play a role here, complicating the adoption of newer platforms.<\/p>\n<p>There\u2019s an opportunity here for service providers to deploy a multi-vendor UC automation management platform &#8211; such as VOSS &#8211; that overarches all UC technologies and enables the provider to centrally manage all their customers from a single point of control. With role-based access control, entry-level engineering support staff or local administrators can manage day to day service requests and resolve tickets in real-time. By leveraging cheaper resources for the more basic routine tasks, the service provider can reduce costs and speed time to resolution, responding to change more quickly and being more profitable.<\/p>\n<\/div><div class=\"fusion-image-element \" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none\" style=\"border-radius:30px;\"><img decoding=\"async\" width=\"669\" height=\"272\" alt=\"Cisco Prime Collaboration replacement - Happy man using headset with laptop at desk\" title=\"Customer,Service,Agent,In,An,Startup,Office,With,Laptop\" src=\"https:\/\/voss-media.imgix.net\/2022\/07\/July-newsletter-contactcenter-1000x193-1.jpg?auto=compress%2Cformat&fit=crop&h=272&ixlib=php-3.3.1&w=669&wpsize=blog-large\" class=\"img-responsive wp-image-8106\" srcset=\"https:\/\/voss-media.imgix.net\/2022\/07\/July-newsletter-contactcenter-1000x193-1.jpg?auto=compress%2Cformat&fit=crop&h=272&ixlib=php-3.3.1&w=669&wpsize=blog-large 669w, https:\/\/voss-media.imgix.net\/2022\/07\/July-newsletter-contactcenter-1000x193-1.jpg?auto=compress%2Cformat&amp;ixlib=php-3.3.1 1000w\" sizes=\"(max-width: 669px) 100vw, 669px\" \/><\/span><\/div><div class=\"fusion-text fusion-text-4\"><h3>Adapting to managed service models<\/h3>\n<p>Another challenge for service providers is to accept that the managed service pendulum always swings from the centrally managed model to the distributed management model. As systems become simpler to use, customers will take back control, moving from an outsourced model to an insourced model. This threatens the service provider\u2019s profitability, and they should be looking for opportunities to provide thought leadership on how they can offer hybrid managed service models. This would give customers the ability to take on as many service management elements internally through automation and integration as they wish, while the service provider manages the more complex elements, ensuring continued viability and profitability.<\/p>\n<\/div><div class=\"fusion-text fusion-text-5\"><h3>This gives the customer a much needed element of control and empowerment, with improved visibility into the performance of their UC estate.<\/h3>\n<p>Challenges and opportunities in the cloud era<\/p>\n<p>The advent of cloud UC brings both challenges and opportunities for service providers. Customer expectations for cheaper services, coupled with the need for digital speed and automation, create pressure for service providers to adapt. Cloud UC also simplifies some aspects while increasing complexity in management, requiring automation and analytics for efficient operations.<\/p>\n<p>With Cloud UC, there is less room for service providers to differentiate their services and outmanoeuvre competitors. However simply cloud started, it is getting more complex to manage, as cloud features ramp to on-premises systems feature sets, making automation a necessity.<\/p>\n<p>In fact, gaps in cloud capabilities present short-term opportunities for service providers, not just for automation, but devolved administration, insight and analytics as well. Despite the allure of single-vendor solutions, the reality is that cloud UC often involves multi-vendor ecosystems, offering revenue opportunities for service providers in migrations and managed services.<\/p>\n<\/div><div class=\"fusion-image-element \" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-3 hover-type-none\" style=\"border-radius:30px;\"><img decoding=\"async\" width=\"669\" height=\"272\" title=\"Portrait of a happy man with smart phone and laptop, indoors.\" src=\"https:\/\/voss-media.imgix.net\/2021\/11\/VOSS-image-1251314149-scaled.jpg?auto=compress%2Cformat&fit=crop&h=272&ixlib=php-3.3.1&w=669&wpsize=blog-large\" alt class=\"img-responsive wp-image-4329\" srcset=\"https:\/\/voss-media.imgix.net\/2021\/11\/VOSS-image-1251314149-scaled.jpg?auto=compress%2Cformat&fit=crop&h=272&ixlib=php-3.3.1&w=669&wpsize=blog-large 669w, https:\/\/voss-media.imgix.net\/2021\/11\/VOSS-image-1251314149-scaled.jpg?auto=compress%2Cformat&amp;ixlib=php-3.3.1 2560w\" sizes=\"(max-width: 669px) 100vw, 669px\" \/><\/span><\/div><div class=\"fusion-text fusion-text-6\"><h3>The reality of multi-vendor UC<\/h3>\n<p>While a panacea of single vendor, like Microsoft Teams, has been sold to the market, the reality is that even single vendor cloud UC is very much a multi-vendor ecosystem once SBCs, endpoints and, third party software such as recording systems, contact centers, are integrated. Service providers must be able to manage their customers\u2019 multi-stack UC estates, to benefit from revenue opportunities in migrations, and to continue to develop innovative managed options for their customers.<\/p>\n<\/div><div class=\"fusion-text fusion-text-7\"><h3>Reducing cost to serve and embracing automation<\/h3>\n<p>Service providers often find themselves stuck in the middle, with vendors taking large chunks of the service profits and the economies of scale, while customers expect managed service pricing to reduce or go away substantially.<\/p>\n<p>Additionally, service providers are under pressure to deliver UC applications and services cheaper, and customers expect lower costs as they move to the cloud, which creates price pressure. As a result, service providers must be innovative in the way that they deliver value to customers.<\/p>\n<p>To stay profitable, service providers must significantly reduce the cost to serve, especially in the face of shrinking budgets and a scarcity of UC specialist skills. UC automation and analytics become not just an option but a necessity for service providers to thrive in the UC landscape.<\/p>\n<p>To find out more about how VOSS can help you introduce UC automation and analytics into your service offering, <a href=\"http:\/\/www.voss-solutions.com\/contact-us\/\">please get in touch<\/a>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling voss-classic-section\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-background-color:#f7f7f7;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-content-wrap\" style=\"max-width:1420.64px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-four sign-up-for-voss-updates-heading\" style=\"--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-margin-top-small:0px;--awb-margin-bottom-small:0px;\"><h4 class=\"fusion-title-heading title-heading-center\" style=\"margin:0;\">Keep up to date with our latest blogs and subscribe today<\/h4><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><iframe class=\"voss-contact-us-form\" src=\"https:\/\/go.voss-solutions.com\/l\/915611\/2023-11-23\/s73tm\" width=\"100%\" height=\"500\" type=\"text\/html\" frameborder=\"0\" allowTransparency=\"true\" style=\"border: 0\" data-cookieconsent=\"ignore\"><\/iframe><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-4 hover-type-none\" style=\"border-radius:30px;\"><img decoding=\"async\" width=\"1000\" height=\"1000\" title=\"Cheerful,Young,Blonde,Girl,Using,Laptop,Computer,While,Sitting,With\" src=\"https:\/\/voss-media.imgix.net\/2021\/11\/VOSS-image_1120840982-scaled.jpg?auto=compress%2Cformat&fit=crop&h=1000&ixlib=php-3.3.1&w=1000&wpsize=1000x1000\" alt class=\"img-responsive wp-image-4305\" srcset=\"https:\/\/voss-media.imgix.net\/2021\/11\/VOSS-image_1120840982-scaled.jpg?auto=compress%2Cformat&amp;fit=crop&amp;h=150&amp;ixlib=php-3.3.1&amp;w=150&amp;wpsize=thumbnail 150w, https:\/\/voss-media.imgix.net\/2021\/11\/VOSS-image_1120840982-scaled.jpg?auto=compress%2Cformat&amp;fit=crop&amp;h=66&amp;ixlib=php-3.3.1&amp;w=66&amp;wpsize=recent-works-thumbnail 66w, https:\/\/voss-media.imgix.net\/2021\/11\/VOSS-image_1120840982-scaled.jpg?auto=compress%2Cformat&fit=crop&h=1000&ixlib=php-3.3.1&w=1000&wpsize=1000x1000 1000w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-background-color:#e6e7e8;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1420.64px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-flex-column voss-classic-section\" style=\"--awb-bg-color:#e6e7e8;--awb-bg-color-hover:#e6e7e8;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top:0px;--awb-margin-bottom:30px;--awb-margin-top-small:0px;--awb-margin-bottom-small:0px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">More articles of interest from VOSS<\/h4><\/div><div class=\"fusion-tagcloud-element fusion-tagcloud-1 voss-blog-tag-cloud\" style=\"--awb-alignment:flex-start;--awb-tags-spacing:10px;--tag-color:#e6e7e8;--tag-text-color:var(--awb-color8);--tag-border-color:var(--awb-color8);--tag-color-hover:#e6e7e8;--tag-text-color-hover:var(--awb-color5);--tag-border-color-hover:var(--awb-color5);\"><a href=\"https:\/\/www.voss-solutions.com\/tag\/ai\/\" class=\"tag-cloud-link tag-link-402 tag-link-position-1\" aria-label=\"AI (27 items)\">AI<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/automation\/\" class=\"tag-cloud-link tag-link-211 tag-link-position-2\" aria-label=\"Automation (2 items)\">Automation<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/bulk-change\/\" class=\"tag-cloud-link tag-link-418 tag-link-position-3\" aria-label=\"bulk change (1 item)\">bulk change<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/business-analytics\/\" class=\"tag-cloud-link tag-link-409 tag-link-position-4\" aria-label=\"business analytics (5 items)\">business analytics<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/chatbot\/\" class=\"tag-cloud-link tag-link-416 tag-link-position-5\" aria-label=\"chatbot (1 item)\">chatbot<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/cisco\/\" class=\"tag-cloud-link tag-link-80 tag-link-position-6\" aria-label=\"Cisco (3 items)\">Cisco<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/co-pilot\/\" class=\"tag-cloud-link tag-link-417 tag-link-position-7\" aria-label=\"co-pilot (1 item)\">co-pilot<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/collaboration\/\" class=\"tag-cloud-link tag-link-47 tag-link-position-8\" aria-label=\"Collaboration (3 items)\">Collaboration<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/compliance-management\/\" class=\"tag-cloud-link tag-link-210 tag-link-position-9\" aria-label=\"Compliance management (2 items)\">Compliance management<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/cost-analytics\/\" class=\"tag-cloud-link tag-link-373 tag-link-position-10\" aria-label=\"Cost Analytics (7 items)\">Cost Analytics<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/cost-optimization\/\" class=\"tag-cloud-link tag-link-397 tag-link-position-11\" aria-label=\"Cost optimization (2 items)\">Cost optimization<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/cost-saving\/\" class=\"tag-cloud-link tag-link-336 tag-link-position-12\" aria-label=\"Cost saving (5 items)\">Cost saving<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/data-analytics\/\" class=\"tag-cloud-link tag-link-435 tag-link-position-13\" aria-label=\"data analytics (2 items)\">data analytics<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/digital-dexterity\/\" class=\"tag-cloud-link tag-link-410 tag-link-position-14\" aria-label=\"digital dexterity (2 items)\">digital dexterity<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/digital-workplace-management\/\" class=\"tag-cloud-link tag-link-25 tag-link-position-15\" aria-label=\"Digital workplace management (13 items)\">Digital workplace management<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/digital-workplace-maturity\/\" class=\"tag-cloud-link tag-link-411 tag-link-position-16\" aria-label=\"digital workplace maturity (3 items)\">digital workplace maturity<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/gartner\/\" class=\"tag-cloud-link tag-link-305 tag-link-position-17\" aria-label=\"Gartner (2 items)\">Gartner<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/governance\/\" class=\"tag-cloud-link tag-link-432 tag-link-position-18\" aria-label=\"governance (4 items)\">governance<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/government\/\" class=\"tag-cloud-link tag-link-406 tag-link-position-19\" aria-label=\"government (3 items)\">government<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/insights\/\" class=\"tag-cloud-link tag-link-396 tag-link-position-20\" aria-label=\"Insights (2 items)\">Insights<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/license-management\/\" class=\"tag-cloud-link tag-link-428 tag-link-position-21\" aria-label=\"license management (4 items)\">license management<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/licensing\/\" class=\"tag-cloud-link tag-link-93 tag-link-position-22\" aria-label=\"Licensing (4 items)\">Licensing<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/microsoft\/\" class=\"tag-cloud-link tag-link-81 tag-link-position-23\" aria-label=\"Microsoft (13 items)\">Microsoft<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/microsoft-365\/\" class=\"tag-cloud-link tag-link-423 tag-link-position-24\" aria-label=\"Microsoft 365 (10 items)\">Microsoft 365<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/microsoft-teams\/\" class=\"tag-cloud-link tag-link-19 tag-link-position-25\" aria-label=\"Microsoft Teams (8 items)\">Microsoft Teams<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/microsoft-teams-phone\/\" class=\"tag-cloud-link tag-link-227 tag-link-position-26\" aria-label=\"Microsoft Teams Phone (3 items)\">Microsoft Teams Phone<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/monitoring\/\" class=\"tag-cloud-link tag-link-422 tag-link-position-27\" aria-label=\"monitoring (16 items)\">monitoring<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/multi-vendor\/\" class=\"tag-cloud-link tag-link-259 tag-link-position-28\" aria-label=\"Multi-vendor (2 items)\">Multi-vendor<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/multi-vendor-uc\/\" class=\"tag-cloud-link tag-link-54 tag-link-position-29\" aria-label=\"Multi-vendor UC (1 item)\">Multi-vendor UC<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/netflow\/\" class=\"tag-cloud-link tag-link-52 tag-link-position-30\" aria-label=\"NetFlow (2 items)\">NetFlow<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/predictive-analytics\/\" class=\"tag-cloud-link tag-link-421 tag-link-position-31\" aria-label=\"predictive analytics (2 items)\">predictive analytics<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/productivity\/\" class=\"tag-cloud-link tag-link-329 tag-link-position-32\" aria-label=\"Productivity (2 items)\">Productivity<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/rbac\/\" class=\"tag-cloud-link tag-link-364 tag-link-position-33\" aria-label=\"RBAC (3 items)\">RBAC<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/security-management\/\" class=\"tag-cloud-link tag-link-64 tag-link-position-34\" aria-label=\"Security management (3 items)\">Security management<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/self-healing\/\" class=\"tag-cloud-link tag-link-256 tag-link-position-35\" aria-label=\"Self Healing (8 items)\">Self Healing<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/uc-analytics\/\" class=\"tag-cloud-link tag-link-51 tag-link-position-36\" aria-label=\"UC analytics (4 items)\">UC analytics<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/uc-migration\/\" class=\"tag-cloud-link tag-link-29 tag-link-position-37\" aria-label=\"UC migration (5 items)\">UC migration<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/uc-monitoring\/\" class=\"tag-cloud-link tag-link-223 tag-link-position-38\" aria-label=\"UC monitoring (2 items)\">UC monitoring<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/uc-trends\/\" class=\"tag-cloud-link tag-link-273 tag-link-position-39\" aria-label=\"UC trends (2 items)\">UC trends<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/user-experience\/\" class=\"tag-cloud-link tag-link-225 tag-link-position-40\" aria-label=\"User experience (2 items)\">User experience<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/voss-automate\/\" class=\"tag-cloud-link tag-link-26 tag-link-position-41\" aria-label=\"VOSS Automate (8 items)\">VOSS Automate<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/voss-discover\/\" class=\"tag-cloud-link tag-link-201 tag-link-position-42\" aria-label=\"VOSS Discover (5 items)\">VOSS Discover<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/voss-insights\/\" class=\"tag-cloud-link tag-link-49 tag-link-position-43\" aria-label=\"VOSS Insights (27 items)\">VOSS Insights<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/voss-migrate\/\" class=\"tag-cloud-link tag-link-28 tag-link-position-44\" aria-label=\"VOSS Migrate (7 items)\">VOSS Migrate<\/a>\n<a href=\"https:\/\/www.voss-solutions.com\/tag\/wingman\/\" class=\"tag-cloud-link tag-link-415 tag-link-position-45\" aria-label=\"Wingman (1 item)\">Wingman<\/a><\/div><\/div><\/div><\/div><\/div>\n<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":4293,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[400,230,259,55,229,27],"class_list":["post-16315","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-cloud-uc","tag-managed-service-provider","tag-multi-vendor","tag-reduce-costs","tag-service-provider","tag-uc-automation"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to navigate 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