{"id":14803,"date":"2023-09-29T17:14:40","date_gmt":"2023-09-29T17:14:40","guid":{"rendered":"http:\/\/www.voss-solutions.com\/?page_id=14803"},"modified":"2026-02-07T17:59:35","modified_gmt":"2026-02-07T16:59:35","slug":"use-case-bcx-selects-voss-to-replace-cisco-pca","status":"publish","type":"page","link":"https:\/\/www.voss-solutions.com\/resources\/voss-case-studies\/use-case-bcx-selects-voss-to-replace-cisco-pca\/","title":{"rendered":"Use case &#8211; BCX Selects VOSS Insights to Replace Cisco PCA"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background fusion-parallax-none nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-background-blend-mode:overlay;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-min-height:620px;--awb-background-color:rgba(0,0,0,0.39);--awb-background-image:url(&quot;https:\/\/voss-media.imgix.net\/2022\/07\/July-newsletter-contactcenter-1000x193-1.jpg?auto=compress%2Cformat&amp;ixlib=php-3.3.1&quot;);--awb-background-size:cover;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-align-content-center fusion-flex-content-wrap\" style=\"max-width:1420.64px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_2_3 2_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:66.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.88%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.88%;--awb-width-medium:66.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:2.88%;--awb-spacing-left-medium:2.88%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-text-color:#fdfdfd;--awb-margin-top:0px;--awb-margin-bottom:30px;--awb-margin-top-small:0px;--awb-margin-bottom-small:0px;\"><h1 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">BCX Selects VOSS to Replace<br \/>\nCisco PCA<\/h1><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_2_3 2_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:66.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.88%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.88%;--awb-width-medium:66.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:2.88%;--awb-spacing-left-medium:2.88%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:#fdfdfd;--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-margin-top-small:0px;--awb-margin-bottom-small:0px;\"><h3 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\"><span style=\"font-weight: 400;\">Maintaining its high quality service whilst offering the latest UC and collaboration tools to its customers.\u00a0\u00a0<\/span><\/h3><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling voss-breadcrumbs\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1420.64px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><nav class=\"fusion-breadcrumbs awb-yoast-breadcrumbs fusion-breadcrumbs-1\" style=\"--awb-breadcrumb-sep:&#039;&gt;&#039;;\" aria-label=\"Breadcrumb\"><span><span><a href=\"https:\/\/www.voss-solutions.com\/\">Home<\/a><\/span><\/span><\/nav><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling voss-classic-section\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1420.64px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_2_3 2_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:66.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.88%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.88%;--awb-width-medium:66.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:2.88%;--awb-spacing-left-medium:2.88%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-margin-top-small:0px;--awb-margin-bottom-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">The Background<\/h2><\/div><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-six\" style=\"--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-margin-top-small:0px;--awb-margin-bottom-small:0px;\"><h6 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\"><span style=\"font-weight: 400;\">Headquartered in Pretoria, South Africa, <a href=\"https:\/\/www.bcx.co.za\/\">BCX<\/a> is a wholly owned subsidiary of the Telkom Group. The company is a supplier of end-to-end hosted collaboration solutions and is committed to providing comprehensive Unified Communication as a Service (UCaaS) to its customers.<\/span><\/h6><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\" style=\"border-radius:30px;\"><img decoding=\"async\" width=\"900\" height=\"500\" title=\"bcx-business-connexion-pty-ltd-logo-vector\" src=\"https:\/\/www.voss-solutions.com\/wp-content\/uploads\/2021\/11\/bcx-business-connexion-pty-ltd-logo-vector.png\" alt class=\"img-responsive wp-image-3141\" srcset=\"https:\/\/www.voss-solutions.com\/wp-content\/uploads\/2021\/11\/bcx-business-connexion-pty-ltd-logo-vector-200x111.png 200w, https:\/\/www.voss-solutions.com\/wp-content\/uploads\/2021\/11\/bcx-business-connexion-pty-ltd-logo-vector-400x222.png 400w, https:\/\/www.voss-solutions.com\/wp-content\/uploads\/2021\/11\/bcx-business-connexion-pty-ltd-logo-vector-600x333.png 600w, https:\/\/www.voss-solutions.com\/wp-content\/uploads\/2021\/11\/bcx-business-connexion-pty-ltd-logo-vector-800x444.png 800w, https:\/\/www.voss-solutions.com\/wp-content\/uploads\/2021\/11\/bcx-business-connexion-pty-ltd-logo-vector.png 900w\" sizes=\"(max-width: 640px) 100vw, 600px\" \/><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling voss-classic-section\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-background-color:#e6e7e8;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-content-wrap\" style=\"max-width:1420.64px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-margin-top-small:0px;--awb-margin-bottom-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">The Challenge<\/h2><\/div><div class=\"fusion-text fusion-text-1\"><p><span style=\"font-weight: 400;\">BCX wanted to deliver and report on multi-vendor offerings, spanning Cisco on-premise, Webex, and Microsoft Teams. An existing <\/span><span style=\"font-weight: 400;\">VOSS <\/span><span style=\"font-weight: 400;\">customer, BCX approached VOSS to <a href=\"http:\/\/www.voss-solutions.com\/offerings\/solutions\/pca-replacement\/\">replace Cisco Prime Collaboration Assurance<\/a> (PCA) with VOSS UC Monitoring and UC Analytics capabilities. <\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none\" style=\"border-radius:30px;\"><img decoding=\"async\" width=\"2000\" height=\"1333\" title=\"Challenge-mountain-summit-partner-2000&#215;1333\" src=\"https:\/\/voss-media.imgix.net\/2023\/09\/Challenge-mountain-summit-partner-2000x1333-1.png?auto=compress%2Cformat&ixlib=php-3.3.1\" alt class=\"img-responsive wp-image-14818\" srcset=\"https:\/\/voss-media.imgix.net\/2023\/09\/Challenge-mountain-summit-partner-2000x1333-1.png?auto=compress%2Cformat&amp;fit=scale&amp;h=800&amp;ixlib=php-3.3.1&amp;w=1200&amp;wpsize=fusion-1200 1200w, https:\/\/voss-media.imgix.net\/2023\/09\/Challenge-mountain-summit-partner-2000x1333-1.png?auto=compress%2Cformat&amp;fit=scale&amp;h=533&amp;ixlib=php-3.3.1&amp;w=800&amp;wpsize=fusion-800 800w, https:\/\/voss-media.imgix.net\/2023\/09\/Challenge-mountain-summit-partner-2000x1333-1.png?auto=compress%2Cformat&amp;fit=scale&amp;h=133&amp;ixlib=php-3.3.1&amp;w=200&amp;wpsize=fusion-200 200w, https:\/\/voss-media.imgix.net\/2023\/09\/Challenge-mountain-summit-partner-2000x1333-1.png?auto=compress%2Cformat&amp;fit=scale&amp;h=267&amp;ixlib=php-3.3.1&amp;w=400&amp;wpsize=fusion-400 400w, https:\/\/voss-media.imgix.net\/2023\/09\/Challenge-mountain-summit-partner-2000x1333-1.png?auto=compress%2Cformat&amp;fit=scale&amp;h=400&amp;ixlib=php-3.3.1&amp;w=600&amp;wpsize=fusion-600 600w, https:\/\/voss-media.imgix.net\/2023\/09\/Challenge-mountain-summit-partner-2000x1333-1.png?auto=compress%2Cformat&amp;fit=scale&amp;h=1365&amp;ixlib=php-3.3.1&amp;w=2048&amp;wpsize=2048x2048 2048w, https:\/\/voss-media.imgix.net\/2023\/09\/Challenge-mountain-summit-partner-2000x1333-1.png?auto=compress%2Cformat&ixlib=php-3.3.1 2000w\" sizes=\"(max-width: 640px) 100vw, 800px\" \/><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 fusion-flex-container has-pattern-background has-mask-background fusion-parallax-none nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-background-position:center top;--awb-background-blend-mode:overlay;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-bottom:30px;--awb-background-color:rgba(0,0,0,0.3);--awb-background-image:url(&quot;https:\/\/voss-media.imgix.net\/2021\/11\/VOSS-image_126407960-scaled.jpg?auto=compress%2Cformat&amp;ixlib=php-3.3.1&quot;);--awb-background-size:cover;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1420.64px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_6 1_6 fusion-flex-column fusion-flex-align-self-flex-start\" style=\"--awb-bg-size:cover;--awb-width-large:16.666666666667%;--awb-margin-top-large:50px;--awb-spacing-right-large:11.52%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:11.52%;--awb-width-medium:16.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:11.52%;--awb-spacing-left-medium:11.52%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:right;--awb-max-width:50px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-3 hover-type-none\" style=\"border-radius:30px;\"><img decoding=\"async\" width=\"1920\" height=\"1080\" alt=\"Quotation mark in white - start\" title=\"Start-Quote-white\" src=\"https:\/\/voss-media.imgix.net\/2022\/07\/Start-Quote-white.png?auto=compress%2Cformat&fit=crop&h=1080&ixlib=php-3.3.1&w=1920&wpsize=1920x1080\" class=\"img-responsive wp-image-8326\" srcset=\"https:\/\/voss-media.imgix.net\/2022\/07\/Start-Quote-white.png?auto=compress%2Cformat&fit=crop&h=1080&ixlib=php-3.3.1&w=1920&wpsize=1920x1080 1920w, https:\/\/voss-media.imgix.net\/2022\/07\/Start-Quote-white.png?auto=compress%2Cformat&amp;ixlib=php-3.3.1 1022w\" sizes=\"(max-width: 640px) 100vw, 200px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_2_3 2_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:66.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.88%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.88%;--awb-width-medium:66.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:2.88%;--awb-spacing-left-medium:2.88%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-text-color:#ffffff;--awb-margin-top:50px;--awb-margin-bottom:50px;--awb-margin-top-small:0px;--awb-margin-bottom-small:0px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">We have ambitious growth plans for our Unified Collaboration Portfolio within the South African market. To achieve this, we want a robust Unified Collaboration management platform that is highly flexible to underpin our UC business moving forward. VOSS automates new customer onboarding, and simplifies day-to-day UC management.<\/h4><\/div><div class=\"fusion-title title fusion-title-7 fusion-sep-none fusion-title-text fusion-title-size-six\" style=\"--awb-text-color:#ffffff;--awb-margin-top:0px;--awb-margin-bottom:50px;--awb-margin-top-small:0px;--awb-margin-bottom-small:0px;\"><h6 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\"><p style=\"text-align: right;\">Managing Executive for Unified Collaboration Solutions at BCX<\/p><\/h6><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_6 1_6 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:16.666666666667%;--awb-margin-top-large:50px;--awb-spacing-right-large:11.52%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:11.52%;--awb-width-medium:16.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:11.52%;--awb-spacing-left-medium:11.52%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:left;--awb-max-width:50px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-4 hover-type-none\" style=\"border-radius:30px;\"><img decoding=\"async\" width=\"1920\" height=\"1080\" alt=\"Quotation mark in white - end\" title=\"End-Quote-White\" src=\"https:\/\/voss-media.imgix.net\/2022\/07\/End-Quote-White.png?auto=compress%2Cformat&fit=crop&h=1080&ixlib=php-3.3.1&w=1920&wpsize=1920x1080\" class=\"img-responsive wp-image-8327\" srcset=\"https:\/\/voss-media.imgix.net\/2022\/07\/End-Quote-White.png?auto=compress%2Cformat&fit=crop&h=1080&ixlib=php-3.3.1&w=1920&wpsize=1920x1080 1920w, https:\/\/voss-media.imgix.net\/2022\/07\/End-Quote-White.png?auto=compress%2Cformat&amp;ixlib=php-3.3.1 1022w\" sizes=\"(max-width: 640px) 100vw, 200px\" \/><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling voss-classic-section\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1420.64px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-5 hover-type-none\" style=\"border-radius:30px;\"><img decoding=\"async\" width=\"800\" height=\"500\" title=\"VOSS-lady-working-at-her-computer\" src=\"https:\/\/voss-media.imgix.net\/2022\/04\/VOSS-lady-working-at-her-computer.jpg?auto=compress%2Cformat&ixlib=php-3.3.1\" alt class=\"img-responsive wp-image-6794\" srcset=\"https:\/\/voss-media.imgix.net\/2022\/04\/VOSS-lady-working-at-her-computer.jpg?auto=compress%2Cformat&amp;fit=scale&amp;h=125&amp;ixlib=php-3.3.1&amp;w=200&amp;wpsize=fusion-200 200w, https:\/\/voss-media.imgix.net\/2022\/04\/VOSS-lady-working-at-her-computer.jpg?auto=compress%2Cformat&amp;fit=scale&amp;h=250&amp;ixlib=php-3.3.1&amp;w=400&amp;wpsize=fusion-400 400w, https:\/\/voss-media.imgix.net\/2022\/04\/VOSS-lady-working-at-her-computer.jpg?auto=compress%2Cformat&amp;fit=scale&amp;h=375&amp;ixlib=php-3.3.1&amp;w=600&amp;wpsize=fusion-600 600w, https:\/\/voss-media.imgix.net\/2022\/04\/VOSS-lady-working-at-her-computer.jpg?auto=compress%2Cformat&amp;fit=scale&amp;h=640&amp;ixlib=php-3.3.1&amp;w=1024&amp;wpsize=large 1024w, https:\/\/voss-media.imgix.net\/2022\/04\/VOSS-lady-working-at-her-computer.jpg?auto=compress%2Cformat&amp;fit=scale&amp;h=960&amp;ixlib=php-3.3.1&amp;w=1536&amp;wpsize=1536x1536 1536w, https:\/\/voss-media.imgix.net\/2022\/04\/VOSS-lady-working-at-her-computer.jpg?auto=compress%2Cformat&ixlib=php-3.3.1 800w\" sizes=\"(max-width: 640px) 100vw, 800px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-8 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-margin-top-small:0px;--awb-margin-bottom-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">The Solution<\/h2><\/div><div class=\"fusion-text fusion-text-2\"><p><span style=\"font-weight: 400;\">BCX chose to replace Cisco PCA with VOSS to unlock the value of an end-to-end UC management platform. VOSS provides BCX with a sophisticated engine for UC automation, monitoring and analytics, from a single point of control. <\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-7 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling voss-classic-section\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-background-color:#e6e7e8;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1420.64px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-12 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-9 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-margin-top-small:0px;--awb-margin-bottom-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">VOSS Value<\/h2><\/div><div class=\"fusion-text fusion-text-3\"><p><span style=\"font-weight: 400;\">BCX can now access advanced, proactive monitoring, fault detection, reporting and analytics to improve productivity and save on operational costs. VOSS resolves problems quickly and gives BCX a deep understanding of their UC service quality, inventory and license usage.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Overall, the VOSS product suite enables BCX to maintain its high quality service whilst offering the latest UC and collaboration tools to its customers. <\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-13 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-6 hover-type-none\" style=\"border-radius:30px;\"><img decoding=\"async\" width=\"765\" height=\"432\" alt=\"Meet with VOSS - image shaking hands\" title=\"Close up of handshake in the office\" src=\"https:\/\/voss-media.imgix.net\/2023\/01\/Shaking-hands-meeting-v2.jpg?auto=compress%2Cformat&flip=h&ixlib=php-3.3.1\" class=\"img-responsive wp-image-10482\" srcset=\"https:\/\/voss-media.imgix.net\/2023\/01\/Shaking-hands-meeting-v2.jpg?auto=compress%2Cformat&amp;fit=scale&amp;flip=h&amp;h=113&amp;ixlib=php-3.3.1&amp;w=200&amp;wpsize=fusion-200 200w, https:\/\/voss-media.imgix.net\/2023\/01\/Shaking-hands-meeting-v2.jpg?auto=compress%2Cformat&amp;fit=scale&amp;flip=h&amp;h=226&amp;ixlib=php-3.3.1&amp;w=400&amp;wpsize=fusion-400 400w, https:\/\/voss-media.imgix.net\/2023\/01\/Shaking-hands-meeting-v2.jpg?auto=compress%2Cformat&amp;fit=scale&amp;flip=h&amp;h=339&amp;ixlib=php-3.3.1&amp;w=600&amp;wpsize=fusion-600 600w, https:\/\/voss-media.imgix.net\/2023\/01\/Shaking-hands-meeting-v2.jpg?auto=compress%2Cformat&amp;fit=scale&amp;flip=h&amp;h=578&amp;ixlib=php-3.3.1&amp;w=1024&amp;wpsize=large 1024w, https:\/\/voss-media.imgix.net\/2023\/01\/Shaking-hands-meeting-v2.jpg?auto=compress%2Cformat&amp;fit=scale&amp;flip=h&amp;h=867&amp;ixlib=php-3.3.1&amp;w=1536&amp;wpsize=1536x1536 1536w, https:\/\/voss-media.imgix.net\/2023\/01\/Shaking-hands-meeting-v2.jpg?auto=compress%2Cformat&flip=h&ixlib=php-3.3.1 765w\" sizes=\"(max-width: 640px) 100vw, 765px\" \/><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-8 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling voss-classic-section\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1420.64px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-14 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-10 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-margin-top-small:0px;--awb-margin-bottom-small:0px;\"><h2 class=\"fusion-title-heading title-heading-center\" style=\"margin:0;\"><p style=\"text-align: center;\">Vendors we work with<\/p><\/h2><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-15 fusion_builder_column_1_5 1_5 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-bg-size:cover;--awb-width-large:20%;--awb-margin-top-large:0px;--awb-spacing-right-large:9.6%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:9.6%;--awb-width-medium:20%;--awb-order-medium:0;--awb-spacing-right-medium:9.6%;--awb-spacing-left-medium:9.6%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-max-width:150px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-7 hover-type-none\"><img decoding=\"async\" width=\"186\" height=\"124\" alt=\"Cisco Logo\" title=\"cisco-logo\" src=\"https:\/\/www.voss-solutions.com\/wp-content\/uploads\/2021\/11\/cisco-logo.png\" class=\"img-responsive wp-image-3281\"\/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-16 fusion_builder_column_1_5 1_5 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-bg-size:cover;--awb-width-large:20%;--awb-margin-top-large:0px;--awb-spacing-right-large:9.6%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:9.6%;--awb-width-medium:20%;--awb-order-medium:0;--awb-spacing-right-medium:9.6%;--awb-spacing-left-medium:9.6%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-max-width:150px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-8 hover-type-none\"><img decoding=\"async\" width=\"186\" height=\"124\" alt=\"Unified communications monitoring tool for Microsoft\" title=\"microsoft-logo\" src=\"https:\/\/www.voss-solutions.com\/wp-content\/uploads\/2021\/11\/microsoft-logo.png\" class=\"img-responsive wp-image-3282\"\/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-17 fusion_builder_column_1_5 1_5 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-bg-size:cover;--awb-width-large:20%;--awb-margin-top-large:0px;--awb-spacing-right-large:9.6%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:9.6%;--awb-width-medium:20%;--awb-order-medium:0;--awb-spacing-right-medium:9.6%;--awb-spacing-left-medium:9.6%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-max-width:150px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-9 hover-type-none\"><img decoding=\"async\" width=\"1200\" height=\"343\" title=\"1200px-Avaya_Logo.svg\" src=\"https:\/\/www.voss-solutions.com\/wp-content\/uploads\/2021\/11\/1200px-Avaya_Logo.svg.png\" alt class=\"img-responsive wp-image-3161\" srcset=\"https:\/\/www.voss-solutions.com\/wp-content\/uploads\/2021\/11\/1200px-Avaya_Logo.svg-200x57.png 200w, https:\/\/www.voss-solutions.com\/wp-content\/uploads\/2021\/11\/1200px-Avaya_Logo.svg-400x114.png 400w, https:\/\/www.voss-solutions.com\/wp-content\/uploads\/2021\/11\/1200px-Avaya_Logo.svg-600x172.png 600w, https:\/\/www.voss-solutions.com\/wp-content\/uploads\/2021\/11\/1200px-Avaya_Logo.svg-800x229.png 800w, https:\/\/www.voss-solutions.com\/wp-content\/uploads\/2021\/11\/1200px-Avaya_Logo.svg.png 1200w\" sizes=\"(max-width: 640px) 100vw, 400px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-18 fusion_builder_column_1_5 1_5 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-bg-size:cover;--awb-width-large:20%;--awb-margin-top-large:0px;--awb-spacing-right-large:9.6%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:9.6%;--awb-width-medium:20%;--awb-order-medium:0;--awb-spacing-right-medium:9.6%;--awb-spacing-left-medium:9.6%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-max-width:150px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-10 hover-type-none\"><img decoding=\"async\" width=\"400\" height=\"267\" alt=\"Genesys Cloud logo for carousel\" title=\"Genesys Cloud logo\" src=\"https:\/\/voss-media.imgix.net\/2026\/01\/Genesys-logo-186x124-1.png?auto=compress%2Cformat&fit=scale&h=267&ixlib=php-3.3.1&w=400&wpsize=fusion-400\" class=\"img-responsive wp-image-24874\" srcset=\"https:\/\/voss-media.imgix.net\/2026\/01\/Genesys-logo-186x124-1.png?auto=compress%2Cformat&amp;fit=scale&amp;h=200&amp;ixlib=php-3.3.1&amp;w=300&amp;wpsize=medium 300w, https:\/\/voss-media.imgix.net\/2026\/01\/Genesys-logo-186x124-1.png?auto=compress%2Cformat&amp;fit=scale&amp;h=683&amp;ixlib=php-3.3.1&amp;w=1024&amp;wpsize=large 1024w, https:\/\/voss-media.imgix.net\/2026\/01\/Genesys-logo-186x124-1.png?auto=compress%2Cformat&amp;fit=scale&amp;h=1024&amp;ixlib=php-3.3.1&amp;w=1536&amp;wpsize=1536x1536 1536w, https:\/\/voss-media.imgix.net\/2026\/01\/Genesys-logo-186x124-1.png?auto=compress%2Cformat&amp;ixlib=php-3.3.1 186w\" sizes=\"(max-width: 640px) 100vw, 400px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-19 fusion_builder_column_1_5 1_5 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-bg-size:cover;--awb-width-large:20%;--awb-margin-top-large:0px;--awb-spacing-right-large:9.6%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:9.6%;--awb-width-medium:20%;--awb-order-medium:0;--awb-spacing-right-medium:9.6%;--awb-spacing-left-medium:9.6%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-max-width:150px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-11 hover-type-none\"><img decoding=\"async\" width=\"186\" height=\"124\" alt=\"Pexip Logo\" title=\"pexip-logo\" src=\"https:\/\/www.voss-solutions.com\/wp-content\/uploads\/2021\/11\/pexip-logo.png\" class=\"img-responsive wp-image-3285\"\/><\/span><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":25084,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-14803","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cisco PCA replacement for multi-vendor offerings and reporting<\/title>\n<meta name=\"description\" content=\"See how BCX used VOSS Insights to replace Cisco PCA to gain a deep understanding of their UC service quality, inventory and license usage.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.voss-solutions.com\/resources\/voss-case-studies\/use-case-bcx-selects-voss-to-replace-cisco-pca\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cisco PCA replacement for multi-vendor offerings and reporting\" \/>\n<meta property=\"og:description\" content=\"See how BCX used VOSS Insights to replace Cisco PCA to gain a deep understanding of their UC service quality, inventory and license usage.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.voss-solutions.com\/resources\/voss-case-studies\/use-case-bcx-selects-voss-to-replace-cisco-pca\/\" \/>\n<meta property=\"og:site_name\" content=\"VOSS Solutions\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/voss.solutions\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-07T16:59:35+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@voss_solutions\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.voss-solutions.com\/resources\/voss-case-studies\/use-case-bcx-selects-voss-to-replace-cisco-pca\/\",\"url\":\"https:\/\/www.voss-solutions.com\/resources\/voss-case-studies\/use-case-bcx-selects-voss-to-replace-cisco-pca\/\",\"name\":\"Cisco PCA replacement for multi-vendor offerings and reporting\",\"isPartOf\":{\"@id\":\"https:\/\/www.voss-solutions.com\/#website\"},\"datePublished\":\"2023-09-29T17:14:40+00:00\",\"dateModified\":\"2026-02-07T16:59:35+00:00\",\"description\":\"See how BCX used VOSS Insights to replace Cisco PCA to gain a deep understanding of their UC service quality, inventory and license usage.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.voss-solutions.com\/resources\/voss-case-studies\/use-case-bcx-selects-voss-to-replace-cisco-pca\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.voss-solutions.com\/resources\/voss-case-studies\/use-case-bcx-selects-voss-to-replace-cisco-pca\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.voss-solutions.com\/resources\/voss-case-studies\/use-case-bcx-selects-voss-to-replace-cisco-pca\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.voss-solutions.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Resources\",\"item\":\"https:\/\/www.voss-solutions.com\/resources\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Case Studies\",\"item\":\"https:\/\/www.voss-solutions.com\/resources\/voss-case-studies\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Use case &#8211; BCX Selects VOSS Insights to Replace Cisco PCA\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.voss-solutions.com\/#website\",\"url\":\"https:\/\/www.voss-solutions.com\/\",\"name\":\"VOSS Solutions\",\"description\":\"Digital Workplace Management\",\"publisher\":{\"@id\":\"https:\/\/www.voss-solutions.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.voss-solutions.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.voss-solutions.com\/#organization\",\"name\":\"VOSS Solutions\",\"url\":\"https:\/\/www.voss-solutions.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.voss-solutions.com\/#\/schema\/logo\/image\/\",\"url\":\"http:\/\/www.voss-solutions.com\/wp-content\/uploads\/2021\/11\/VOSS-Logos-With-Strapline-1-copy.png\",\"contentUrl\":\"http:\/\/www.voss-solutions.com\/wp-content\/uploads\/2021\/11\/VOSS-Logos-With-Strapline-1-copy.png\",\"width\":1803,\"height\":754,\"caption\":\"VOSS Solutions\"},\"image\":{\"@id\":\"https:\/\/www.voss-solutions.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/voss.solutions\",\"https:\/\/x.com\/voss_solutions\",\"https:\/\/www.linkedin.com\/company\/voss\/\",\"https:\/\/www.youtube.com\/user\/VOSSucManagement\",\"https:\/\/en.wikipedia.org\/wiki\/VOSS_Solutions\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Cisco PCA replacement for multi-vendor offerings and reporting","description":"See how BCX used VOSS Insights to replace Cisco PCA to gain a deep understanding of their UC service quality, inventory and license usage.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.voss-solutions.com\/resources\/voss-case-studies\/use-case-bcx-selects-voss-to-replace-cisco-pca\/","og_locale":"en_US","og_type":"article","og_title":"Cisco PCA replacement for multi-vendor offerings and reporting","og_description":"See how BCX used VOSS Insights to replace Cisco PCA to gain a deep understanding of their UC service quality, inventory and license usage.","og_url":"https:\/\/www.voss-solutions.com\/resources\/voss-case-studies\/use-case-bcx-selects-voss-to-replace-cisco-pca\/","og_site_name":"VOSS Solutions","article_publisher":"https:\/\/www.facebook.com\/voss.solutions","article_modified_time":"2026-02-07T16:59:35+00:00","twitter_card":"summary_large_image","twitter_site":"@voss_solutions","twitter_misc":{"Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.voss-solutions.com\/resources\/voss-case-studies\/use-case-bcx-selects-voss-to-replace-cisco-pca\/","url":"https:\/\/www.voss-solutions.com\/resources\/voss-case-studies\/use-case-bcx-selects-voss-to-replace-cisco-pca\/","name":"Cisco PCA replacement for multi-vendor offerings and reporting","isPartOf":{"@id":"https:\/\/www.voss-solutions.com\/#website"},"datePublished":"2023-09-29T17:14:40+00:00","dateModified":"2026-02-07T16:59:35+00:00","description":"See how BCX used VOSS Insights to replace Cisco PCA to gain a deep understanding of their UC service quality, inventory and license usage.","breadcrumb":{"@id":"https:\/\/www.voss-solutions.com\/resources\/voss-case-studies\/use-case-bcx-selects-voss-to-replace-cisco-pca\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.voss-solutions.com\/resources\/voss-case-studies\/use-case-bcx-selects-voss-to-replace-cisco-pca\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.voss-solutions.com\/resources\/voss-case-studies\/use-case-bcx-selects-voss-to-replace-cisco-pca\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.voss-solutions.com\/"},{"@type":"ListItem","position":2,"name":"Resources","item":"https:\/\/www.voss-solutions.com\/resources\/"},{"@type":"ListItem","position":3,"name":"Case Studies","item":"https:\/\/www.voss-solutions.com\/resources\/voss-case-studies\/"},{"@type":"ListItem","position":4,"name":"Use case &#8211; BCX Selects VOSS Insights to Replace Cisco PCA"}]},{"@type":"WebSite","@id":"https:\/\/www.voss-solutions.com\/#website","url":"https:\/\/www.voss-solutions.com\/","name":"VOSS Solutions","description":"Digital Workplace Management","publisher":{"@id":"https:\/\/www.voss-solutions.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.voss-solutions.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.voss-solutions.com\/#organization","name":"VOSS Solutions","url":"https:\/\/www.voss-solutions.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.voss-solutions.com\/#\/schema\/logo\/image\/","url":"http:\/\/www.voss-solutions.com\/wp-content\/uploads\/2021\/11\/VOSS-Logos-With-Strapline-1-copy.png","contentUrl":"http:\/\/www.voss-solutions.com\/wp-content\/uploads\/2021\/11\/VOSS-Logos-With-Strapline-1-copy.png","width":1803,"height":754,"caption":"VOSS Solutions"},"image":{"@id":"https:\/\/www.voss-solutions.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/voss.solutions","https:\/\/x.com\/voss_solutions","https:\/\/www.linkedin.com\/company\/voss\/","https:\/\/www.youtube.com\/user\/VOSSucManagement","https:\/\/en.wikipedia.org\/wiki\/VOSS_Solutions"]}]}},"_links":{"self":[{"href":"https:\/\/www.voss-solutions.com\/wp-json\/wp\/v2\/pages\/14803","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.voss-solutions.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.voss-solutions.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.voss-solutions.com\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.voss-solutions.com\/wp-json\/wp\/v2\/comments?post=14803"}],"version-history":[{"count":0,"href":"https:\/\/www.voss-solutions.com\/wp-json\/wp\/v2\/pages\/14803\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.voss-solutions.com\/wp-json\/wp\/v2\/pages\/25084"}],"wp:attachment":[{"href":"https:\/\/www.voss-solutions.com\/wp-json\/wp\/v2\/media?parent=14803"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}