{"id":14794,"date":"2023-09-29T16:30:20","date_gmt":"2023-09-29T16:30:20","guid":{"rendered":"http:\/\/www.voss-solutions.com\/?page_id=14794"},"modified":"2026-02-07T18:14:03","modified_gmt":"2026-02-07T17:14:03","slug":"use-case-american-service-provider-replaces-cisco-pca-with-voss","status":"publish","type":"page","link":"https:\/\/www.voss-solutions.com\/resources\/voss-case-studies\/use-case-american-service-provider-replaces-cisco-pca-with-voss\/","title":{"rendered":"Use case &#8211; Continental North America Service Provider Replaces Cisco PCA with VOSS"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background fusion-parallax-none nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-background-blend-mode:overlay;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-min-height:600px;--awb-background-color:rgba(0,0,0,0.39);--awb-background-image:url(&quot;https:\/\/voss-media.imgix.net\/2023\/09\/Call-center-girl-headset-hero-banner-2138x1426-1.png?auto=compress%2Cformat&amp;flip=h&amp;ixlib=php-3.3.1&quot;);--awb-background-size:cover;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-align-content-center fusion-flex-content-wrap\" style=\"max-width:1420.64px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-order-medium:0;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-text-color:#fdfdfd;--awb-margin-top:0px;--awb-margin-bottom:30px;--awb-margin-top-small:0px;--awb-margin-bottom-small:0px;\"><h1 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">North American Service Provider Replaces Cisco PCA with VOSS<\/h1><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_2_3 2_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:66.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.88%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.88%;--awb-width-medium:66.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:2.88%;--awb-spacing-left-medium:2.88%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:#fdfdfd;--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-margin-top-small:0px;--awb-margin-bottom-small:0px;\"><h3 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\"><span style=\"font-weight: 400;\">Providing e<\/span><span style=\"font-weight: 400;\">nhanced business value by facilitating automation with enriched data insights<\/span><\/h3><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling voss-breadcrumbs\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1420.64px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><nav class=\"fusion-breadcrumbs awb-yoast-breadcrumbs fusion-breadcrumbs-1\" style=\"--awb-breadcrumb-sep:&#039;&gt;&#039;;\" aria-label=\"Breadcrumb\"><span><span><a href=\"https:\/\/www.voss-solutions.com\/\">Home<\/a><\/span><\/span><\/nav><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling voss-classic-section\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1420.64px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-margin-top-small:0px;--awb-margin-bottom-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">The Background<\/h2><\/div><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-six\" style=\"--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-margin-top-small:0px;--awb-margin-bottom-small:0px;\"><h6 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\"><span style=\"font-weight: 400;\">This service provider specializes in delivering hosted and managed UC solutions to business clients throughout North America. The provider has a longstanding and strong relationship with VOSS.<\/span><\/h6><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling voss-classic-section\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-background-color:#e6e7e8;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-content-wrap\" style=\"max-width:1420.64px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-margin-top-small:0px;--awb-margin-bottom-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">The Challenge<\/h2><\/div><div class=\"fusion-text fusion-text-1\"><p><span style=\"font-weight: 400;\">Facing the need to replace <a href=\"http:\/\/www.voss-solutions.com\/offerings\/solutions\/pca-replacement\/\">Cisco Prime Collaboration Assurance (PCA)<\/a>, the provider was looking for a versatile solution to monitor Cisco UC and contact center operations across various clients. This entailed implementing a 24\/7 monitoring system for customer UC applications, with an added focus on alerting and ticketing capabilities to bolster proactive and superior customer support.<\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\" style=\"border-radius:30px;\"><img decoding=\"async\" width=\"2560\" height=\"1707\" title=\"Two,Colleagues,In,Formal,Wear,Working,Together,To,Optimize,Trading\" src=\"https:\/\/voss-media.imgix.net\/2022\/07\/collaboration_banking_graphs_analytics-scaled.jpg?auto=compress%2Cformat&ixlib=php-3.3.1\" alt class=\"img-responsive wp-image-8342\" srcset=\"https:\/\/voss-media.imgix.net\/2022\/07\/collaboration_banking_graphs_analytics-scaled.jpg?auto=compress%2Cformat&amp;fit=scale&amp;h=800&amp;ixlib=php-3.3.1&amp;w=1200&amp;wpsize=fusion-1200 1200w, https:\/\/voss-media.imgix.net\/2022\/07\/collaboration_banking_graphs_analytics-scaled.jpg?auto=compress%2Cformat&amp;fit=scale&amp;h=533&amp;ixlib=php-3.3.1&amp;w=800&amp;wpsize=fusion-800 800w, https:\/\/voss-media.imgix.net\/2022\/07\/collaboration_banking_graphs_analytics-scaled.jpg?auto=compress%2Cformat&amp;fit=scale&amp;h=133&amp;ixlib=php-3.3.1&amp;w=200&amp;wpsize=fusion-200 200w, https:\/\/voss-media.imgix.net\/2022\/07\/collaboration_banking_graphs_analytics-scaled.jpg?auto=compress%2Cformat&amp;fit=scale&amp;h=267&amp;ixlib=php-3.3.1&amp;w=400&amp;wpsize=fusion-400 400w, https:\/\/voss-media.imgix.net\/2022\/07\/collaboration_banking_graphs_analytics-scaled.jpg?auto=compress%2Cformat&amp;fit=scale&amp;h=400&amp;ixlib=php-3.3.1&amp;w=600&amp;wpsize=fusion-600 600w, https:\/\/voss-media.imgix.net\/2022\/07\/collaboration_banking_graphs_analytics-scaled.jpg?auto=compress%2Cformat&ixlib=php-3.3.1 2560w\" sizes=\"(max-width: 640px) 100vw, 800px\" \/><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling voss-classic-section\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1420.64px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none\" style=\"border-radius:30px;\"><img decoding=\"async\" width=\"2560\" height=\"1707\" alt=\"Image of man in front of statistics for Business drivers for UC automation and performance management blog\" title=\"Business,Analytics,And,Data,Management,System,(dms),Giving,Key,Insights\" src=\"https:\/\/voss-media.imgix.net\/2023\/08\/shutterstock_1857319780-scaled.jpg?auto=compress%2Cformat&ixlib=php-3.3.1\" class=\"img-responsive wp-image-14060\" srcset=\"https:\/\/voss-media.imgix.net\/2023\/08\/shutterstock_1857319780-scaled.jpg?auto=compress%2Cformat&amp;fit=scale&amp;h=800&amp;ixlib=php-3.3.1&amp;w=1200&amp;wpsize=fusion-1200 1200w, https:\/\/voss-media.imgix.net\/2023\/08\/shutterstock_1857319780-scaled.jpg?auto=compress%2Cformat&amp;fit=scale&amp;h=533&amp;ixlib=php-3.3.1&amp;w=800&amp;wpsize=fusion-800 800w, https:\/\/voss-media.imgix.net\/2023\/08\/shutterstock_1857319780-scaled.jpg?auto=compress%2Cformat&amp;fit=scale&amp;h=133&amp;ixlib=php-3.3.1&amp;w=200&amp;wpsize=fusion-200 200w, https:\/\/voss-media.imgix.net\/2023\/08\/shutterstock_1857319780-scaled.jpg?auto=compress%2Cformat&amp;fit=scale&amp;h=267&amp;ixlib=php-3.3.1&amp;w=400&amp;wpsize=fusion-400 400w, https:\/\/voss-media.imgix.net\/2023\/08\/shutterstock_1857319780-scaled.jpg?auto=compress%2Cformat&amp;fit=scale&amp;h=400&amp;ixlib=php-3.3.1&amp;w=600&amp;wpsize=fusion-600 600w, https:\/\/voss-media.imgix.net\/2023\/08\/shutterstock_1857319780-scaled.jpg?auto=compress%2Cformat&ixlib=php-3.3.1 2560w\" sizes=\"(max-width: 640px) 100vw, 800px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-margin-top-small:0px;--awb-margin-bottom-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">The Solution<\/h2><\/div><div class=\"fusion-text fusion-text-2\"><p><span style=\"font-weight: 400;\">To meet this challenge, the provider acquired 30,000 licenses for VOSS UC Monitoring and Analytics. The decision to <a href=\"http:\/\/www.voss-solutions.com\/offerings\/solutions\/pca-replacement\/\">switch from Cisco PCA<\/a> to VOSS was influenced by the VOSS\u2019 impressive alerting capabilities and advanced reporting features.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As an existing VOSS UC Automation <\/span><span style=\"font-weight: 400;\">user, choosing performance management technology from VOSS gave the provider a single point of control for all UC automation and performance management, across all UC and contact center technologies. <\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling voss-classic-section\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-background-color:#e6e7e8;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1420.64px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-7 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-margin-top-small:0px;--awb-margin-bottom-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">VOSS Value<\/h2><\/div><div class=\"fusion-text fusion-text-3\"><p><span style=\"font-weight: 400;\">VOSS <\/span><span style=\"font-weight: 400;\">not only offers competitive pricing but also fulfills all of the provider&#8217;s requirements within a single package, eliminating the need for additional charges associated with contact center functionalities in Cisco PCA. Moreover, the single VOSS platform for automation, monitoring and analytics enhances business value by facilitating automation and providing enriched data insights.<\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-3 hover-type-none\" style=\"border-radius:30px;\"><img decoding=\"async\" width=\"2560\" height=\"1440\" alt=\"Business woman image promoting Free Metrigy report: The Real-World Benefits of UC\" title=\"Successful,Businesswoman,In,Stylish,Suit,Working,On,Top,Floor,Office\" src=\"https:\/\/voss-media.imgix.net\/2023\/05\/Business-woman-thinking-window_2560x1440.jpg?auto=compress%2Cformat&fit=crop&h=1000&ixlib=php-3.3.1&w=1000&wpsize=1000x1000\" class=\"img-responsive wp-image-12230\" srcset=\"https:\/\/voss-media.imgix.net\/2023\/05\/Business-woman-thinking-window_2560x1440.jpg?auto=compress%2Cformat&amp;fit=scale&amp;h=675&amp;ixlib=php-3.3.1&amp;w=1200&amp;wpsize=fusion-1200 1200w, https:\/\/voss-media.imgix.net\/2023\/05\/Business-woman-thinking-window_2560x1440.jpg?auto=compress%2Cformat&amp;fit=scale&amp;h=450&amp;ixlib=php-3.3.1&amp;w=800&amp;wpsize=fusion-800 800w, https:\/\/voss-media.imgix.net\/2023\/05\/Business-woman-thinking-window_2560x1440.jpg?auto=compress%2Cformat&amp;fit=scale&amp;h=113&amp;ixlib=php-3.3.1&amp;w=200&amp;wpsize=fusion-200 200w, https:\/\/voss-media.imgix.net\/2023\/05\/Business-woman-thinking-window_2560x1440.jpg?auto=compress%2Cformat&amp;fit=scale&amp;h=225&amp;ixlib=php-3.3.1&amp;w=400&amp;wpsize=fusion-400 400w, https:\/\/voss-media.imgix.net\/2023\/05\/Business-woman-thinking-window_2560x1440.jpg?auto=compress%2Cformat&amp;fit=scale&amp;h=338&amp;ixlib=php-3.3.1&amp;w=600&amp;wpsize=fusion-600 600w, https:\/\/voss-media.imgix.net\/2023\/05\/Business-woman-thinking-window_2560x1440.jpg?auto=compress%2Cformat&fit=crop&h=1000&ixlib=php-3.3.1&w=1000&wpsize=1000x1000 2560w\" sizes=\"(max-width: 640px) 100vw, 800px\" \/><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-7 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling voss-classic-section\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1420.64px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-8 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-margin-top-small:0px;--awb-margin-bottom-small:0px;\"><h2 class=\"fusion-title-heading title-heading-center\" style=\"margin:0;\"><p style=\"text-align: center;\">Vendors we work with<\/p><\/h2><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion_builder_column_1_5 1_5 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-bg-size:cover;--awb-width-large:20%;--awb-margin-top-large:0px;--awb-spacing-right-large:9.6%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:9.6%;--awb-width-medium:20%;--awb-order-medium:0;--awb-spacing-right-medium:9.6%;--awb-spacing-left-medium:9.6%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-max-width:150px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-4 hover-type-none\"><img decoding=\"async\" width=\"186\" height=\"124\" alt=\"Cisco Logo\" title=\"cisco-logo\" src=\"https:\/\/www.voss-solutions.com\/wp-content\/uploads\/2021\/11\/cisco-logo.png\" class=\"img-responsive wp-image-3281\"\/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-12 fusion_builder_column_1_5 1_5 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-bg-size:cover;--awb-width-large:20%;--awb-margin-top-large:0px;--awb-spacing-right-large:9.6%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:9.6%;--awb-width-medium:20%;--awb-order-medium:0;--awb-spacing-right-medium:9.6%;--awb-spacing-left-medium:9.6%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-max-width:150px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-5 hover-type-none\"><img decoding=\"async\" width=\"186\" height=\"124\" alt=\"Unified communications monitoring tool for Microsoft\" title=\"microsoft-logo\" src=\"https:\/\/www.voss-solutions.com\/wp-content\/uploads\/2021\/11\/microsoft-logo.png\" class=\"img-responsive wp-image-3282\"\/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-13 fusion_builder_column_1_5 1_5 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-bg-size:cover;--awb-width-large:20%;--awb-margin-top-large:0px;--awb-spacing-right-large:9.6%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:9.6%;--awb-width-medium:20%;--awb-order-medium:0;--awb-spacing-right-medium:9.6%;--awb-spacing-left-medium:9.6%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-max-width:150px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-6 hover-type-none\"><img decoding=\"async\" width=\"1200\" height=\"343\" title=\"1200px-Avaya_Logo.svg\" src=\"https:\/\/www.voss-solutions.com\/wp-content\/uploads\/2021\/11\/1200px-Avaya_Logo.svg.png\" alt class=\"img-responsive wp-image-3161\" srcset=\"https:\/\/www.voss-solutions.com\/wp-content\/uploads\/2021\/11\/1200px-Avaya_Logo.svg-200x57.png 200w, https:\/\/www.voss-solutions.com\/wp-content\/uploads\/2021\/11\/1200px-Avaya_Logo.svg-400x114.png 400w, https:\/\/www.voss-solutions.com\/wp-content\/uploads\/2021\/11\/1200px-Avaya_Logo.svg-600x172.png 600w, https:\/\/www.voss-solutions.com\/wp-content\/uploads\/2021\/11\/1200px-Avaya_Logo.svg-800x229.png 800w, https:\/\/www.voss-solutions.com\/wp-content\/uploads\/2021\/11\/1200px-Avaya_Logo.svg.png 1200w\" sizes=\"(max-width: 640px) 100vw, 400px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-14 fusion_builder_column_1_5 1_5 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-bg-size:cover;--awb-width-large:20%;--awb-margin-top-large:0px;--awb-spacing-right-large:9.6%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:9.6%;--awb-width-medium:20%;--awb-order-medium:0;--awb-spacing-right-medium:9.6%;--awb-spacing-left-medium:9.6%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-max-width:150px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-7 hover-type-none\"><img decoding=\"async\" width=\"400\" height=\"267\" alt=\"Genesys Cloud logo for carousel\" title=\"Genesys Cloud logo\" src=\"https:\/\/voss-media.imgix.net\/2026\/01\/Genesys-logo-186x124-1.png?auto=compress%2Cformat&fit=scale&h=267&ixlib=php-3.3.1&w=400&wpsize=fusion-400\" class=\"img-responsive wp-image-24874\" srcset=\"https:\/\/voss-media.imgix.net\/2026\/01\/Genesys-logo-186x124-1.png?auto=compress%2Cformat&amp;fit=scale&amp;h=200&amp;ixlib=php-3.3.1&amp;w=300&amp;wpsize=medium 300w, https:\/\/voss-media.imgix.net\/2026\/01\/Genesys-logo-186x124-1.png?auto=compress%2Cformat&amp;fit=scale&amp;h=683&amp;ixlib=php-3.3.1&amp;w=1024&amp;wpsize=large 1024w, https:\/\/voss-media.imgix.net\/2026\/01\/Genesys-logo-186x124-1.png?auto=compress%2Cformat&amp;fit=scale&amp;h=1024&amp;ixlib=php-3.3.1&amp;w=1536&amp;wpsize=1536x1536 1536w, https:\/\/voss-media.imgix.net\/2026\/01\/Genesys-logo-186x124-1.png?auto=compress%2Cformat&amp;ixlib=php-3.3.1 186w\" sizes=\"(max-width: 640px) 100vw, 400px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-15 fusion_builder_column_1_5 1_5 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-bg-size:cover;--awb-width-large:20%;--awb-margin-top-large:0px;--awb-spacing-right-large:9.6%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:9.6%;--awb-width-medium:20%;--awb-order-medium:0;--awb-spacing-right-medium:9.6%;--awb-spacing-left-medium:9.6%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-max-width:150px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-8 hover-type-none\"><img decoding=\"async\" width=\"186\" height=\"124\" alt=\"Pexip Logo\" title=\"pexip-logo\" src=\"https:\/\/www.voss-solutions.com\/wp-content\/uploads\/2021\/11\/pexip-logo.png\" class=\"img-responsive wp-image-3285\"\/><\/span><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":25084,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-14794","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Service provider replaces Cisco PCA with VOSS Insights<\/title>\n<meta name=\"description\" content=\"See how a North American service provider gained enhanced business value by facilitating automation with enriched data insights with VOSS.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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