According to Expert Market, 97% of employees believe communication impacts their daily task efficacy. So, how can you ensure your staff has continuous access to the tools they need to, without overspending?

To control your IT budget, your unified communications (UC) stack requires constant monitoring, configuration, and optimization. Without the right tools, maintaining these systems can become a costly burden.

VOSS can help. Our tools streamline workflows, reduce manual processes, and enhance real-time decision-making. By automating routine tasks and providing actionable insights, VOSS cuts operational costs while improving performance.

Automation is key to efficiency. VOSS excels in automating routine tasks like provisioning, system updates, and issue resolution. Automated workflows detect and resolve common UC issues in real-time, ensuring faster resolution times and reduced downtime.

Quantifiable cost savings and ROI

VOSS Insights drives tangible cost savings. Automated processes, real-time monitoring, and faster issue resolution optimize resource utilization and minimize downtime. Read here how a VOSS customer saved hundreds of thousands of dollars through unused number, device, and license analysis.

Futureproofing and scalability

As organizations grow and UC tools evolve, VOSS provides the flexibility to scale operations without extensive reconfigurations. Whether integrating AI-driven tools or expanding existing communication systems, VOSS ensures customers are prepared for the future while maintaining efficiency today.

To find out more about VOSS, please get in touch!

Managing large-scale UC deployments can be a complex and resource-intensive process, particularly when it comes to day-to-day activities like setting up telephone numbers, assigning voice policies, and onboarding new employees. For many organizations, ServiceNow serves as the backbone for these tasks, offering a familiar platform to manage many business processes. However, despite its widespread use, many companies still rely on manual steps to execute service requests, leading to delays, errors, and unnecessary workload on the helpdesk.

What if you could automate these processes, and integrate directly with ServiceNow and with Microsoft Teams Phone? This is where VOSS automation comes in, transforming the way organizations manage UC deployments.

The power of automation: Simplifying complex workflows

In many businesses, service requests are initiated through ServiceNow’s product catalog, allowing users and managers to request services easily. Traditionally, these requests would be routed to the IT service desk for implementation, involving multiple manual touchpoints that require privileged access and are prone to error. VOSS automation eliminates these inefficiencies by directly integrating with the VOSS API at the right point in each business process.

Here’s how it works:

1. Automated workflow integration – Instead of sending service requests to the service desk, they are automatically forwarded to the VOSS API.
2. Task breakdown and execution – VOSS breaks down the requests into manageable tasks and executes them on the Microsoft Teams Phone system.
3. Real-time updates – The business process receives regular status updates, keeping all stakeholders informed until the request is fully completed.
4. Audit and reporting – All actions and commands are logged within the VOSS transaction log, ensuring a transparent audit trail and compliance with SLAs.

Key benefits of integrating ServiceNow with VOSS automation

Automating these processes offers a range of significant benefits:

• Enhanced user experience – Users can continue to make requests through familiar platforms, minimizing the learning curve and improving satisfaction.
• Improved service quality and operational efficiency – Automation reduces manual tasks, lowers error rates, and frees up helpdesk resources to focus on complex issues.
• Increased transparency and trust – Consistent updates and detailed logs enhance user trust and ensure compliance with SLAs.
• Seamless and secure integration – The system integrates smoothly with existing processes through a secure RESTful API, maintaining business continuity.
• Flexibility and scalability – Highly configurable to meet diverse service desk needs, accommodating a broad range of use cases.

A case study in efficiency: Real-world impact

To illustrate the impact of VOSS automation, consider a recent project with a large enterprise customer managing 30,000 users. Prior to automation, the service desk was overwhelmed with approximately 1,000 daily service requests. With VOSS automation in place, this workload was reduced to just six requests per day – a dramatic reduction that not only increased efficiency but also freed up service desk resources to concentrate on more complex, value-added tasks.

Next steps

VOSS Automate is more than just a tool – it’s a transformative solution for organizations looking to enhance their UC management capabilities. By providing a single pane of glass for managing all UC applications, including Microsoft Teams, Cisco, and others, VOSS empowers businesses to streamline operations, reduce errors, and significantly improve service response times.

As demonstrated in the case study, the benefits of automating Microsoft Teams Phone management are clear. By leveraging VOSS automation alongside ServiceNow, organizations can achieve a more efficient, reliable, and scalable approach to UC management, ultimately leading to better outcomes for both IT teams and end-users.

As part of a “cloud first” strategy, most organizations have moved all or part of their UC and voice, to platforms such as Microsoft Teams, Cisco Webex, or Zoom; a move seen as critical to support the transition to digital workplace and flexible working.

Your situation: The migration is complete. The collaboration service is handed over to the operations team to manage and run. The next step is what many organizations call “maturing the service”. This involves improving the user experience, ensuring service reliability for all users, accommodating new user requirements, driving efficiencies, and cost and license optimization.

With this as a backdrop, it’s great to see the launch of the next major release of VOSS Automate (Version 24.1), with new capabilities that help IT managers address these important topics.

Introducing VOSS Automate 24.1

VOSS Automate offers automation and administration for both on-premises and cloud UC, across Microsoft Teams, Cisco Webex, and Zoom, from a single unified portal, delivering benefits in terms of efficiency, agility, and standardization:

• Workflow automation for onboarding, licensing, and moves, adds, and changes
• Administration by local IT teams with business hierarchy and RBAC controls
• Visibility of all your telephone number ranges in one place ( available / used / by site)
• Integration with existing systems and processes (such as ServiceNow)
• Standardization to capture regular configuration packages and personas
• Bulk changes with inbuilt audit logging and roll back
• Discovery and onboarding from older platforms that are reaching the end of life

VOSS Automate V24.1 extends these benefits with several new and exciting features:

VOSS Copilot AI Assistant

This release introduces Wingman, the new VOSS copilot that leverages powerful machine learning capabilities, allowing admins and users to ask questions about VOSS Automate and to query their UC data. This new feature enables administrators and users to ask any question and receive summarized answers along with reference links to the documentation portal. Further, Wingman can respond to a user’s UC data query by providing a data count and a direct link to the relevant filtered list.

Visualization options and configurable dashboards to track important assets

Integrated alongside the automation, administration, and role-based access controls, the extended dashboarding capability in VOSS Automate helps track important assets such as users, number inventory, services, and activity (service requests and transactions).

Dashboards deliver new visualization capabilities and enable powerful, flexible options for consuming and presenting data. Controls are included for configuring the data visualization (a range of dashboard widgets are included by default) and data processing elements such as counts and trends.

Extended support for cloud UC

Keeping pace with feature development on the major UC cloud platforms, the latest release from VOSS includes:

• Updates to administer the latest Microsoft feature settings and policies
• Operational workflows to set emergency location information on unassigned numbers
• Microsoft dial plan management, using templates to standardize deployments
• Extended service MACDs for Webex Phones, Analog Adapters, and WiFi devices
• Microsoft Exchange in the multi-vendor subscriber view

The release also takes advantage of certificate-based authentication with Microsoft, to benefit from improved security, moving away from the more traditional and less secure basic service accounts that were used previously.

IPv6 support

Introduced with the new release is native support for IPv6. Although IPv4 is still prevalent, IPv6 delivers several key benefits:

• Address space expansion – IPv6 implements a 128-bit address space, providing room for future growth
• Improved routing efficiency – IPv6 simplifies and improves routing efficiency by reducing the size of routing tables and enabling hierarchical address allocation, leading to faster and more efficient packet forwarding
• Enhanced security – IPv6 includes IPsec (Internet Protocol Security) support as a standard feature, ensuring data integrity, confidentiality, and authentication at the IP layer
• Better performance – Features such as StateLess Address Auto Configuration (SLAAC) and Network Address Translation (NAT) elimination streamline network configuration and management, reducing latency and improving overall performance

In this product innovation video from VOSS, Bill Dellara, Chief Product Officer has an enlightening discussion with Dan Payne, Chief Technology Officer, where they focus on the evolving impact of cloud and AI in the digital workplace. 

The conversation highlights key insights into market trends, how technology is reshaping collaboration tools, and the latest innovations from VOSS that enable our customers to stay ahead.