The chemical industry is characterized by complex processes, stringent regulations, and the need for seamless collaboration across various departments and locations. For this European chemical company, maintaining high-quality communication during group collaboration calls on Microsoft Teams was a significant challenge. Issues such as poor call quality, dropped connections, and a lack of actionable insights into call performance were hindering productivity and efficiency.

VOSS Insights is a comprehensive analytics and monitoring solution designed to enhance the performance and reliability of communication platforms like Microsoft Teams. By leveraging VOSS Insights, this European chemical company was able to address their communication challenges head-on and achieve remarkable improvements in call quality and overall productivity.

For this European chemical company, VOSS Insights has been a game changer in improving group collaboration calls on Microsoft Teams. By providing real-time monitoring, actionable insights, improved call quality, and comprehensive monitoring of video conferencing equipment, VOSS Insights has helped the company boost productivity, enhance the user experience, and ensure seamless communication across the business.

In an industry where precision and collaboration are paramount, VOSS Insights is an invaluable asset. As the customer continues to innovate and grow, VOSS Insights will remain a key component of their communication strategy, driving efficiency and success in their operations.

If your business is facing similar challenges with group collaboration calls, consider leveraging the power of VOSS Insights. Find out more today.

Modern collaboration tools are packed with features, and their capabilities grow daily. Despite these advancements, many businesses struggle with adoption. Employees often stick to familiar workflows and habits, leaving powerful tools underutilized. For hybrid workforces, this challenge becomes even more complex. Managers need visibility into how these tools are being used to assess productivity and engagement.

Without insights, organizations risk inefficiencies, disengaged teams, and missed opportunities to streamline operations. But with the right analytics solution, businesses can overcome these challenges and unlock the true potential of their UC tools.

Analytics solutions, such as VOSS Insights, provide the foundation data businesses need to understand employee engagement with UC tools. While analytics alone cannot address every productivity challenge, they offer actionable data that empowers decision-makers to drive change. Here are five ways analytics can boost productivity:

The role of VOSS Insights is to provide the data businesses need to make informed decisions. By delivering insights into metrics such as the number of calls made, messages sent and received, video usage, and license utilization, analytics empower data analysts to identify areas for improvement and recommend targeted actions.

The insights gained from analytics can help managers foster a culture of productivity, collaboration, and engagement. And, by understanding how tools are used and identifying opportunities for optimization, businesses can ensure they are truly getting value from their UC investments and driving optimal productivity in today’s hybrid workplace.

Ultimately, analytics isn’t just about data; it’s about equipping your teams with the insights they need to succeed. Are you ready to harness the power of analytics to transform your workforce? Find out how VOSS Insights can support you in 2025 by following the links below:

Achieving a balance between high performance and business value is a top priority for IT managers. Without the right tools to measure and understand how your UC environment aligns with your business goals, it’s easy to fall into two traps:

• Over provisioning resources leads to wasted budget on unused licenses or capacity.
• Under provisioning resources causes performance bottlenecks and user dissatisfaction.

For VOSS customers, business analytics helps you avoid these pitfalls, giving you access to the data you need to make informed decisions. Here’s how:

VOSS Insights offers IT teams a user-friendly dashboard for tracking and optimizing asset utilization and spending across the entire UC stack. Whether it’s licenses, devices, telephone numbers, or network capacity, you can monitor usage in real-time, identify inefficiencies, and take corrective action—all from a centralized platform. This complements the cost-management principles discussed in our previous post, empowering you to eliminate waste and focus investments where they deliver the most impact.

Measuring user behavior and adoption metrics is critical to maximizing ROI. VOSS Insights allows you to analyze user trends and identify areas for improvement, helping you:

• Adjust resource allocation based on actual demand.
• Drive adoption of underutilized services to increase their value.
• Reduce costs by discontinuing unused or outdated features.

By aligning your UC environment with user needs, you ensure your communications stack is working for your business, not against it.

When speaking to our customers, there are three key areas where UC budgets can spiral out of control.

1. Hidden costs – Enterprises often struggle to uncover the true costs of their comms tools. Unused licenses, outdated infrastructure, and shadow IT expenses can silently erode budgets.
2. Inefficiency of manual tracking – Relying on spreadsheets or fragmented tools to track costs is not only time-consuming but also prone to errors, leading to misinformed decisions.
3. Over-provisioning resources – Allocating more resources than necessary might seem like a safety net, but it is a costly mistake that can significantly impact financial health.

VOSS Insights comprises three pillars of excellence for unparalleled performance monitoring, management, and analytics across the most challenging UC estates. The pillar I would like to focus on in this post is VOSS Business Analytics, which offers a single dashboard for discovering, analyzing, and reporting on asset usage, adoption, and costs. VOSS Business analytics empowers customers to track vital assets, monitor user behavior and business metrics, consolidate monitoring platforms, and gain cost insight across the UC estate. Our customers maintain high UC performance, streamline processes, and make informed decisions whilst optimizing their spending, all from a central point of control.

VOSS Insights enables IT teams to identify and eliminate unnecessary expenses, such as unused licenses, redundant services, and inefficiencies, empowering customers to save money without compromising service quality. Advanced analytics provide a clear view of resource usage, ensuring organizations allocate just the right capacity to meet demand, avoiding costly over-provisioning. Additionally, VOSS Insights tracks the financial impact of these optimizations, delivering detailed ROI reports that highlight measurable cost savings over time.

In this series of blog posts, we take a look at the three fundamental pillars of excellence that underpin VOSS Insights, offering unparalleled performance monitoring, management, and analytics across the most challenging UC estates. Our first post focused on user experience, and the second post on monitoring and resolution.

Business analytics plays such a crucial role in unlocking the full potential of your UC investment, by providing valuable insights into usage, adoption, and cost management. With VOSS, you can leverage your data-driven knowledge to optimize asset utilization, control spending, and make informed decisions that drive business value and maximize ROI right across your UC stack.

To discuss this important topic in more detail, please get in touch.