The VOSS platform unifies four essential capabilities – automation, monitoring, analytics, and AI – within a single architecture, enabling resilient, multi-vendor automation at scale without reliance on fragile scripts or disconnected tools. This latest release is anchored by significant innovations in AI-driven outcomes, Microsoft security management, Teams data segmentation, and digital experience monitoring – bringing measurable business value to IT and operational teams.

VOSS introduces a broad range of operational improvements and new capabilities across the platform. Highlights include:

VOSS v25.3 introduces significant advancements to the Wingman AI Assistant, designed to reduce administrative effort and accelerate task completion. Key enhancements include:

• A new agentic chat interface with conversation history, real-time progress indicators, and contextual awareness. Admins can maintain multiple parallel threads – each with its own purpose and context – allowing faster and more intelligent decision-making across complex workflows.
• Expanded action recommendations that now cover the full administrative menu, enabling admins to trigger tasks rapidly and consistently, reducing training requirements and increasing adoption.
• Broader data access across monitoring, analytics, and other platform components, allowing Wingman to answer richer, cross-domain queries and generate more meaningful outcomes. This builds on Wingman’s existing on-demand analytics capability, making it even easier for admins to surface insights instantly without navigating multiple tools.
• A new guided troubleshooting workflow, launching with Microsoft Teams call quality use cases. This structured, intelligent workflow helps admins diagnose and resolve issues more quickly – cutting time to resolution and improving service reliability.

These enhancements transform Wingman into a true operational copilot, reducing workload on administrators, improving service quality, and scaling expertise across teams.

VOSS v25.3 extends the platform’s trusted segmentation, RBAC, and configurable experience models into the Microsoft security ecosystem. The release includes support for a foundational set of MACDs and dashboards for Microsoft Defender for Office and Defender for Endpoint, enabling organizations to:

• Deliver controlled and segmented administrative access for local SecOps teams without the need for global administrative rights to the Microsoft tenant.
• Respond faster to security-related needs without compromising governance or consistency.
• Provide business-aligned visibility into Defender metrics and security posture.

With this latest innovation, organizations can decentralize and accelerate security operations – while maintaining full control and compliance through VOSS’ consistent governance model.

The new release introduces user-based segmentation for Microsoft Teams call data using a flexible ‘business hierarchy’ — which gives enterprises clearer, more structured visibility into call performance across the organization. This enhancement enables IT and operational teams to:

• View call quality and performance metrics aligned to the organization’s hierarchy.
• Drill down into regions, departments, brands, or user groups for faster identification of service-impacting issues.
• Troubleshoot more effectively with targeted analytics and segmented data access.
• Maintain granular RBAC and delegate visibility only where required.

The result is stronger oversight, improved measurement, and deeper insights—helping teams detect issues earlier, resolve them faster, and maintain a consistently high-quality calling experience across the business.

Organizations can now deploy and manage digital experience monitoring (DEM) agent analytics directly through the VOSS platform, introducing true proactive monitoring, for services like Microsoft Teams and Cisco Webex. By running continuous synthetic tests across critical user journeys—such as logins, calls, meetings, and messaging—admins gain real-time visibility into the full-service path, not just what the cloud reports.

This shift from reactive to proactive monitoring means issues can be identified long before a user raises a ticket. DEM agents surface early warning signs, highlight performance degradation, and reveal regional or network-specific anomalies that traditional tools may miss. With end-to-end insight into the digital experience, IT teams can stay ahead of service-impacting problems, reduce downtime, and ensure users enjoy consistently reliable collaboration services.

As part of ongoing product consolidation, VOSS has enhanced its Webex analytics experience with updated and newly added dashboards covering users, workspaces, devices, licenses, and more – giving organizations improved visibility across their Webex deployments. This hierarchy makes it easy to drill into site-level status or view performance across the entire estate.

Other notable system updates include support for alternative virtualization solutions like VMware Esxi 8, HyperV, and Nutanix, as well as improved SNMP data management.